System and method for implementing and accessing call forwarding services
First Claim
1. A method for implementing a telephony service associated with a user, in which a processor in a public switched telephone network (PSTN) processes calls involving a directory number of the user in accordance with the service and call service data customized by the user for the service, the method comprising:
- receiving the customized call service data at a provisioning server from a web server in the Internet, the provisioning server being configured to interface a call processor with the web server and an interactive voice response (IVR) platform in the PSTN, the web server receiving the customized call service data from a web client in response to a web page, provided by the web server, having a predetermined format corresponding to the service;
storing the customized call service data in a database accessible to the processor; and
receiving an instruction at the provisioning server to activate the service, in accordance with the customized call service data, via one of the web server and the IVR platform.
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0 Petitions
Accused Products
Abstract
A system and method include implementing and accessing a subscriber'"'"'s telecommunications services, using a graphical user interface (GUI) via the Internet, and an interactive voice response (IVR) system via the public switched telecommunications network (PSTN). The system and method enable a subscriber to review, schedule and modify call forwarding information stored and implemented by a service control point (SCP) through a common server from any dual tone multi-frequency (DTMF) telephone and IVR system via the PSTN or any GUI and Web client via the Internet. The subscriber is able to build and edit call forwarding data, such as a scheduler and priority and rejection screening lists, by the GUI via the Internet for subsequent implementation.
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Citations
22 Claims
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1. A method for implementing a telephony service associated with a user, in which a processor in a public switched telephone network (PSTN) processes calls involving a directory number of the user in accordance with the service and call service data customized by the user for the service, the method comprising:
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receiving the customized call service data at a provisioning server from a web server in the Internet, the provisioning server being configured to interface a call processor with the web server and an interactive voice response (IVR) platform in the PSTN, the web server receiving the customized call service data from a web client in response to a web page, provided by the web server, having a predetermined format corresponding to the service; storing the customized call service data in a database accessible to the processor; and receiving an instruction at the provisioning server to activate the service, in accordance with the customized call service data, via one of the web server and the IVR platform. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method for implementing a call forwarding service of a user, the call forwarding service including customized call service data associated with a directory number of the user, the method comprising:
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receiving the customized call service data through a provisioning server that interfaces a call processor with a web server in the Internet and an interactive voice response (IVR) platform in the PSTN, the web server having received the customized call service data as input to at least one call service data web page provided by the web server to a web client through the Internet; storing the customized call service data in a database accessible to a processor in a public switched telephone network; receiving an instruction to activate the call forwarding service, in accordance with the customized call service data, via one of the web server and the IVR platform; determining whether a web client, associated with the user'"'"'s directory number, is on-line in the Internet when a call is made to the user'"'"'s directory number; initiating a notice of the call, displayed at the web client, when the web client is determined to be on-line; receiving on-line call processing instructions from the web client; processing the call according to the on-line call processing instructions; and processing the call according to the customized call service data when the web client is not determined to be on-line. - View Dependent Claims (9, 10)
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11. A system for implementing a call service, associated with a user, in a public switched telephone network (PSTN), the system comprising:
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a provisioning server configured to interface with a web server in the Internet, an interactive voice response (IVR) platform in the PSTN and a call processor that processes calls in the PSTN in accordance with the call service and call service data associated with the user, the web server providing at least one web page associated with the call service to a web client, enabling the user to customize the call service data via the at least one web page; and wherein the provisioning server is further configured to provide the customized call service data to the call processor and to enable the call service to be activated via the at least one web page and via the IVR platform. - View Dependent Claims (12, 13, 14, 15, 16, 17)
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18. A system for implementing a call forwarding service of a user when the user is on-line, the call forwarding service corresponding to a directory number of the user, the system comprising:
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a provisioning server that interfaces a processor, which processes calls in a public switched telephone network (PSTN) in accordance with the call forwarding service and associated call service data created by the user through a web server in the Internet in response to at least one predetermined data field associated with the call service data provided by the web server to a web client of the user, with the web server and an interactive voice response (IVR) platform in the PSTN, enabling the user to control the call forwarding service in accordance with the call service data through the web server and through the IVR platform; wherein, when an on-line status of the web client is detected, an on-line indication is transmitted to the processor through the provisioning server, in response, the processor sends information about calls to the user'"'"'s directory number, to the web client through the web server, receives on-line instructions from the web client, and processes the call in accordance with the on-line instructions and the call service data. - View Dependent Claims (19, 20, 21, 22)
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Specification