Providing assistance to a subscriber device over a network
DCFirst Claim
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1. A method for a remote agent to assist with control of a subscriber device, the method comprising:
- receiving from the subscriber device, an instruction message that corresponds to spoken instructions;
converting the spoken instructions to control commands;
providing a control message corresponding to the control commands; and
sending the control message from the remote agent to the subscriber device, thereby assisting with the control of the subscriber device.
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Abstract
A method (300, 400) of and server (200) for providing assistance with control of a subscriber device is described. The method comprises receiving an instruction message (303) via a network that corresponds to spoken instructions from the subscriber device; converting the spoken instructions to control commands (309); providing a control message corresponding to the control commands (313); and sending the control message to the subscriber device (315), thereby assisting with the control of the subscriber device.
12 Citations
30 Claims
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1. A method for a remote agent to assist with control of a subscriber device, the method comprising:
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receiving from the subscriber device, an instruction message that corresponds to spoken instructions; converting the spoken instructions to control commands; providing a control message corresponding to the control commands; and sending the control message from the remote agent to the subscriber device, thereby assisting with the control of the subscriber device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A server arranged and constructed to assist with control of a subscriber device, the server comprising:
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a receiver to receive from the subscriber device an instruction message that corresponds to spoken instructions; a controller, coupled to the receiver to convert the spoken instructions to control commands and to provide a control message corresponding to the control commands; and a transmitter, coupled to the controller, to send the control message to the subscriber device, thereby assisting with the control of the subscriber device. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20, 21, 22)
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23. A computer readable medium encoded with a software program for assisting with control of a subscriber device, the software program when loaded and executing on a processor of a server resulting in the server performing a method comprising:
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receiving an instruction message from the subscriber device that corresponds to spoken instructions; converting the spoken instructions to control commands; providing a control message corresponding to the control commands; and sending the control message from the server to the subscriber device, thereby assisting with the control of the subscriber device. - View Dependent Claims (24, 25, 26, 27, 28, 29, 30)
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Specification