Method and process for signaling, communication and administration of networked objects

• US 7,245,611 B2
• Filed: 02/26/2003
• Issued: 07/17/2007
• Est. Priority Date: 02/27/2002
• Status: Active Grant

• Current Assignee: j2 Cloud Services, LLC (Consensus Cloud Solutions, Inc.)
• Original Assignee: J2 Global, Inc.
• Inventors: Narasimhan, Anand, D'Angelo, Leo
• Primary Examiner(s): HO, DUC CHI
• Application Number:
  US10/374,629
• Publication Number:
  US 20030169730A1
• Time in Patent Office: 1,602 Days
• Field of Search: None
• US Class Current: 370/354
• CPC Class Codes: H04L 12/2856 Access arrangements, e.g. Internet access asynchronous transfer mode networks H04L12/5601; broadband local area networks H04L12/2801; optical access or distribution networks H04Q11/0067; access to open networks H04L12/5691; digital subscriber line end-user equipment and bit-level processing of data on a PSTN-based network H04M11/00; home network gateways H04L12/2834; wireless access networks H04W
• CPC Class Codes: H04L 12/6418 Hybrid transport
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04M 2201/52 Telephonic communication in combination with fax communication
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 3/53366 Message disposing or creating aspects
• CPC Class Codes: H04M 7/123 where the packet-switched network is an Internet Protocol Multimedia System-type network

Abstract

Systems and processes for communication of messages between one or more networked objects on circuit and packet data networks are described. Specifically, means for representation of various communication types, including content description and disposition rules, delivery and routing descriptions and rules, conversion and translation descriptions and rules, and methods for interactions and for administration over one or more network types, through one or more communication protocol types, to one or more destination types are described. The delivery of messages and other communication over various communication protocols in addition to email is described. Methods for administering and managing rules for directing and transforming said messages and communications for purposes of routing or delivery to one or more specific destinations are also presented.

Claims

1. A system comprising:

a first set of communication servers to be coupled to a first set of switches of a first circuit switched network, for receiving a first set of incoming call signals, wherein the first set of incoming call signals are from a first origin and include a first inbound address identifying a first destination or receiver of said first set of incoming call signals wherein said first set of communication servers are to be further coupled to a first data network and containing a message processing resource configured to receive and process said first set of incoming call signals into a first digital representation, wherein each communication server is coupled to said first circuit switched network to extract the first inbound address, and said message processing resource being further configured to determine, based on the first inbound address, a) a first set of attributes that define a disposition of said first set of incoming call signals and how to send the first digital representation of said first set of incoming call signals to said first destination, b) and via an instant messaging protocol whether a user is connected to the first set of communication servers by a device that can accept a message obtained from the incoming call signals.

2. The system of claim 1 wherein a switch in the first set of switches redirects said first set of incoming call signals to a second set of switches if a first condition occurs, or to a second set of communication servers if a second condition occurs, wherein said first condition occurs if one of the first set of communication servers sends a rejection signal to said first set of switches,

and wherein said second condition occurs if one of the first set of communication servers sends a redirection signal to said first set of switches causing said first set of switches to redirect said first set of incoming call signals to a predefined second communication server, or to a third communication server defined by said one of the first set of communication servers, or to a third communication server in the event of said first or second communication server being unable to process said first set of incoming call signals.

3. The system of claim 1 further comprising a first call management unit that contains one of (1) a static or dynamically assignable set of first inbound addresses and (2) attributes that define the rules for direction of said first set of incoming call signals to any one of a plurality of communication servers, said first call management unit further determining said attributes from within a local repository of attribute information or through another repository accessible over a network.

4. The system of claim 3, wherein said first call management unit is part of one of a router, a proxy server, a location server, a directory server, and a database server.

5. The system of claim 3 wherein said first call management unit provides the functionality to re-direct said first set of incoming signals or related communication to destinations different from those that may have been specified within the first inbound address or first set of attributes, said first call management unit further providing the functionality to forward, record, and manage a signal or communication between an origin and a destination of said first set of incoming call signals or related communication.

6. The system of claim 3 wherein said first call management unit acts on behalf of one of a communication server, an origin, and a destination, to process said first set of incoming signals or related communication, (a) for purposes of maintaining communications intentionally requested by said origin, destination, or communication server, and (b) in the event of a network loss of connectivity to origin, destination, or communication server, and (c) for purposes of one of recording, archiving, administration, billing, management, supervision, and control.

7. The system of claim 3 wherein some of said first set of incoming signals or related communication are carried over a first set of networks or protocols, and a remainder of said first set of incoming signals or other related communication are carried a second set of networks or protocols, with one of said first set of communication server and call management system coordinating interactions between the different networks and protocols.

8. The system of claim 3 wherein said first set of incoming call signals or related communication from an origin is delivered to a first destination, wherein the first destination sends a second communication to one of the origin and a communication server that the delivery was completed, along with details pertaining to the delivery, said second communication being further archived, manipulated, transformed, distributed, or otherwise disposed of in a manner dictated by a set of attributes defined by one of said origin, said destination, and a communication server, said second communication further containing a part of a message contained in the first set of incoming signals or part of said related communication.

9. The system of claim 3, wherein the session initiation protocol (SIP) is used for establishing the identity and authenticity of an origin and destination of said first set of incoming call signals, and to determine a route for a message contained in the first set of incoming call signals, and being further used for establishment, monitoring, administration, logging, proxy, billing, and delivery of said message.

10. The system of claim 3, wherein one of said first circuit network and said first data network contains an element of directory information that can identify the location of an origin or destinations of said first set of incoming call signals, said element to provide information about attributes or addresses that further facilitate the establishment and management of communication using the system, said directory containing information pertaining to identity, authenticity, communication protocols or communication device specific information, user profile information, and other attributes relevant to the establishment or handling of said first set of incoming call signals.

11. The system of claim 3, wherein communication between communication servers, the call management unit, and the first origin is accomplished through the use of markup languages or other structured representations of rules and directives, and methods for exchange of attributes or communication signals pertaining to the first set of incoming call signals or other attributes specific to the first origin, first destination, network, communication protocol, communication server or call management unit involved in the communication of said first set of incoming call signals.

12. The system of claim 11 wherein said markup language is the Extensible Markup Language (XML).

13. The system of claim 11, wherein said attributes are exchanged using Simple Object Access Protocol (SOAP).

14. The system of claim 11, wherein some of said attributes or communication of said first set of incoming call signals require the discovery, description or interface specification of the information being communicated, wherein said description is provided through the use of a Universal Description, Discovery and Interface (UDDI) specification.

15. The system of claim 11, wherein some of said attributes or communication are exchanged using an electronic business protocol being one of EDI and ebXML.

16. The system of claim 11 wherein the Call Processing Language is used for the representation of signaling, routing, and call control information.

17. The system of claim 1 wherein said first set of said first circuit network and said first data network comprises a connection over one of a voice-over-IP network 2.5G and 3G wireless network.

18. The system of claim 1 wherein said first set of incoming call signals comprises communication transmitted over a plurality of different networks and protocols.

19. The system of claim 1 wherein said first inbound address includes one of a telephone number, an Internet address, an SIP address, a Universal Resource locator or identifier, a globally unique identifier, a pointer to a location or repository of address, and a pointer to a hierarchy or other logical, structured or unstructured, collection or combination of addresses.

20. The system of claim 1 wherein one said first set of attributes defines a set of rules for filtering or conversion of said first set of incoming signals into a format suitable for delivery to a set of destinations via a set of networks and a set of communication protocols.

21. The system of claim 1 wherein first set of incoming call signals and said first inbound address are used to verify the authenticity of an intended recipient of said first incoming call signals or related communication through a lookup or computation in said first set of communication servers or repository accessible over a network.

22. The system of claim 21 further comprising a mechanism for encryption of said first set of incoming signals or related communication, for transport between said first set of communication servers and one or more destinations.

23. The system of claim 22 further comprising a trusted source on the data network that maintains a set of encryption keys and a method for management and distribution of keys between communication servers, and between origins and destinations of said first set of incoming signals.

24. The system of claim 1 wherein said first set of incoming call signals includes one of an audio message, a facsimile message, a video message, a textual or other data representation, a software agent or component, a voice call, a video call, a datagram, and an instant message.

25. The system of claim 1 wherein one of said first set of incoming signals related communication, and any digital representation of the same, is carried over a network using one of Internet protocols TCP, UDP, RTP, IP, IPX, and IP tunneling, and using one of a secure transmission, authentication and encryption protocols including IPsec, and using one of signaling protocols including SIP and SS7, and using one of transport and presentation protocols including HTTP, secure HTTP, WAP, WML, XML, XML based communication protocols including SOAP, UDDI, ebXML, BizTalk, and using one of communication protocols including POP, IMAP, SMIP, Internet Relay Chat.

26. The system of claim 1 wherein one of said first set of incoming signals and related communication is carried over said first data network using structured communication protocol utilizing one of (a) static or dynamically assigned network ports and (b) other physical or logical communication channels.

27. The system of claim 1 wherein one of said first incoming signal and related communication is carried over said first data network using structured signaling and messaging methods.

28. The system of claim 1 wherein one of said first circuit network and said data network are comprised in part of a 2.5G or 3G wireless network infrastructure, an Authentication, Authorization, and Accounting server (AAA) of said 3G network to establish part of a set of attributes pertaining to the establishment and maintenance of communication between an origin and a destination of said first incoming call signal, with support nodes (SN) of said 2.5G or 3G system for purposes of obtaining or communicating handover and location information, authenticity, security and routing information relevant to communication between said origin and said destination and another element of the network pertaining to said first set of incoming call signals.

29. The system of claim 1 wherein one of said first set of communication servers has a message processing resource that employs a text-to-speech interface for conveying textual representations of information via a voice or audio representation to an origin or destination, for purposes of delivery of a message or communication.

30. The system of claim 1 wherein one of said first set of communication servers uses a message processing resource that employs a voice recognition interface for purposes of processing a digital representation of an incoming call signal between an origin and destination, said resource to translate and recognize spoken voice utterances into a machine readable form that can be further manipulated, transformed and communicated with one or more elements of a network involved in the process of communication of said first set of incoming call signals.

31. The system of claim 30 wherein a markup language is used for the representation of structured voice information and related data information, said voice information comprising a) digitized voice representations or voice representations produced as a result of text-to-speech conversions, and further b) signaling and call control information pertaining to the direction, disposition, or administration of said first set of incoming call signals wherein said voice information or said signaling and call control information is obtained from either said first set of communication servers or any element accessible on the first data network.

32. The system of claim 31 wherein said markup language is Voice XML (VXML).

33. The system of claim 1 wherein one of said first set of communication servers uses a message processing resource that employs optical character recognition (OCR) for purposes of converting digitized image representations of said first set of incoming signals or related communication into another machine readable, textual or other representation format.

34. A system for supporting a message delivery service, comprising:

a media gateway to process one or more signals, associated with an incoming call, from a telecommunications switch into a digital representation, and extract from one or more of the signals an inbound address and a message being one of a voice message and a fax message;

a call management system to communicate with the media gateway, to verify that the inbound address is that of an authorized customer of the message delivery service and determine based on the inbound address a set of attributes that indicates a destination for delivering the message, and determine whether the authorized customer can accept the message via an instant messaging protocol; and

a communication server to communicate with the call management system and the authorized customer, to initiate the sending of the message to the user via said instant messaging protocol.

35. The system of claim 34 wherein each of the media gateway, call management system, and communication server is associated with a different node of a data network and communicate with each other via the data network.

36. The system of claim 35 wherein the call management system is to verify the inbound address and determine the set of attributes by accessing one of a local repository and a remote repository, the remote repository being associated with another node of the data network.

37. The system of claim 36 wherein the call management system is to obtain the authorized customer'"'"'s instant messaging (IM) and IM network identification by accessing said local repository or said remote repository, prior to signaling the communication server to initiate sending the message to the authorized customer via the instant messaging protocol.

38. The system of claim 37 wherein the call management system directs the communication server to initiate sending of the message to an email address, in response to a request from the authorized customer via the instant messaging protocol.

39. The system of claim 35 wherein the call management system has the functionality of one of a router, a proxy server, a location server, a directory server, and a database server.

40. The system of claim 35 wherein the message is encapsulated with said set of attributes that further includes a set of rules for one of filtering the digital representation and converting the message into a format suitable for delivery to one of a plurality of different destinations, said set of attributes being described using a representation language.

41. The system of claim 40 wherein the communication server acts as a translation gateway to convert the message into the format suitable for delivery to its destination.

42. The system of claim 34 wherein said set of attributes includes one of an Internet address, a Session Initiation Protocol (SIP) address, a Universal Resource Locator (URL), a pointer to a location of addresses, and a pointer to a location of attributes.

43. The system of claim 42 wherein said set of attributes includes a set of rules for one of filtering the digital representation, and converting the message into a format suitable for delivery to one of a plurality of different destinations.

44. The system of claim 34 wherein the media gateway, call management system, and communication server are associated with one or more nodes of a private data network of the message delivery service and communicate with each other via the private data network, and the communication server is to encrypt the message prior to sending the message to its destination via a hostile data network.

45. The system of claim 44 wherein the private data network is a virtual private network, one of the media gateway, the communication server, and the call management system being associated with a node of the virtual private network.

46. The system of claim 44 further comprising:

a trusted source that maintains a plurality of encryption keys and distributes one of the plurality of keys to the communication server for use in encrypting the message.

47. The system of claim 46 wherein the trusted source is accessible by the communication server and is associated with a node of the private data network.

48. A system for supporting a message delivery service, comprising:

a call management system to communicate with a media gateway, to verify that an incoming fax or voice call to the media gateway is for an authorized customer of the message delivery service and determine a set of attributes of the authorized customer'"'"'s account that indicate a destination for delivering a message contained in the incoming fax voice call, and determine whether the authorized customer can accept the message via a distributed authoring and versioning protocol; and

a communication server to communicate with the call management system and the authorized customer, to initiate the sending of the message to the customer via said protocol.

49. The system of claim 48 wherein the message is encapsulated with said set of attributes that further includes a set of rules for converting the message into a format suitable for delivery to one of a plurality of different destinations, said set of attributes being described using a representation language.

50. The system of claim 49 wherein the communication server is to receive the message from the media gateway via an e-mail attachment.

51. The system of claim 49 wherein the communication server is to translate the message into a format suitable for storage as part of a DAV file and initiate the storage of the message, along with some of said set of attributes, in a DAV file store that is accessible by a client program of the customer.

52. The system of claim 51 wherein said set of attributes include an identification of the customer and a docket number that associates the message with a client of the customer.

53. The system of claim 48 wherein each of the media gateway, call management system, and communication server is associated with a different node of a data network and communicate with each other via the data network.

54. The system of claim 48 wherein call management system, and communication server are associated with one or more nodes of a private data network of the message delivery service and communicate with each other via the private data network, and the communication server is to encrypt the message prior to sending the message to its destination via a hostile data network.

55. The system of claim 54 wherein the private data network is a virtual private network, one of the communication server and the call management system being associated with a node of the virtual private network.

56. The system of claim 54 further comprising:

a trusted source that maintains a plurality of encryption keys and distributes one of the plurality of keys to the communication server for use in encrypting the message.

57. The system of claim 56 wherein the trusted source is accessible by the communication server and is associated with a node of the private data network.

58. A method for supporting a message delivery service, comprising:

receiving a first set of incoming call signals that include an inbound address of a customer of the message service and a message being one of an audio and facsimile message;

determining, based on the inbound address, a set of attributes that describe how to process the message and how to deliver the message to its destination;

encapsulating some of said set of attributes using a markup language together with the message; and

delivering the message to its destination via a network, using said set of encapsulated attributes to define a path through the network.

59. The method of claim 58 wherein the inbound address includes one of a telephone number, an Internet address, an SIP address and a universal resource locator.

60. The method of claim 58 wherein the set of attributes defines rules for one of filtering and conversion of the first set of incoming signals into a format suitable for delivery of the message to its destination.

61. The method of claim 60 where the set of attributes further include encrypting information for encrypting the message in preparation for transport over a hostile data network, on the way to its destination.

62. The method of claim 58 further comprising:

verifying the authenticity of an intended recipient of the set of first incoming call signals.