Acoustic coupling product label
First Claim
Patent Images
1. A system comprising:
- a) an acoustic coupling product label for mounting on a product to be serviced, the label including(i) a memory for storing information relating to the product to be serviced, and(ii) an acoustic transducer which emits tones corresponding to the product information;
b) a computerized product support system which collects and interprets information provided by the label;
c) a telephone; and
d) control means fori) receiving information from the support system, which indicates (A) a time when data should be transmitted, and (B) data rate for transmitted data, andii) transmitting data from the label over the telephone to the system at said rate and said time.
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Accused Products
Abstract
A system comprises an acoustic coupling product label (20) for mounting on a product to be serviced. The label (20) includes a memory (23) for storing information relating to the product to be serviced, control means (29) for controlling the flow of data from the label (20), an activation switch (22), and an acoustic transducer that emits tones corresponding to said product information. The system further includes a telephone (30) and a computerized product support system (50), which collects and interprets the information provided by the label (20). The control means (29) is arranged to control the flow of data from the label (20) to the system (50) at a rate and time required by the system (50).
8 Citations
33 Claims
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1. A system comprising:
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a) an acoustic coupling product label for mounting on a product to be serviced, the label including (i) a memory for storing information relating to the product to be serviced, and (ii) an acoustic transducer which emits tones corresponding to the product information; b) a computerized product support system which collects and interprets information provided by the label; c) a telephone; and d) control means for i) receiving information from the support system, which indicates (A) a time when data should be transmitted, and (B) data rate for transmitted data, and ii) transmitting data from the label over the telephone to the system at said rate and said time. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. An acoustic coupling product label for mounting on or near the front of a product or in an easily accessible location on a product to be serviced, the label comprising:
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a) a memory for storing information relating to the product to be serviced; b) an activation switch; c) an acoustic transducer which emits tones corresponding to the product information; and d) control means for i) receiving information which indicates (A) times when data should be transmitted, and (B) data rate required for transmitted data, and ii) transmitting data from the label at said rate and said time. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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21. A computerized product support system comprising:
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means for receiving tones corresponding to product information from an acoustic coupling product label; and means for transmitting tones to the label to inform the label of the data rate and time at which the system requires the information. - View Dependent Claims (22)
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23. A method of providing product information over a standard telephone line to a computerized product support system, the method comprising the steps of:
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a) providing an acoustic coupling product label for mounting on a product to be serviced, the label having a memory containing the product information; b) locating a telephone near the label; c) activating the label so that tones corresponding to the product information are transmitted over the standard telephone; d) receiving information from the support system which indicates one or more times when data should be transmitted by the label, and data rates which should be used and e) transmitting the information at said rate and time required. - View Dependent Claims (24, 25, 26, 27, 28, 29, 30, 31, 32, 33)
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Specification