Call monitoring
First Claim
Patent Images
1. A method of monitoring calls routed to a voice mail system, comprising:
- receiving a call from a calling party directed to a directory number of a subscriber;
determining whether the call from the calling party is answered;
if the call from the calling party is not answered, then determining whether the call should be forwarded to the voice mail system;
if the call should be forwarded to the voice mail system, querying a first network element for call monitoring services, wherein the first network element is a Service Control Point (SCP) of an Advanced Intelligent Network (AIN);
at the SCP, providing call monitoring instructions to a second network element, wherein the second network element is a Services Node (SN) of the AIN and wherein the call monitoring instructions include the directory number of the subscriber, an access number associated with the voice mail system, and a directory number associated with the calling party;
at the SN, setting up a communication between the calling party and the voice mail system;
at the SN, calling the subscriber via the directory number of the subscriber;
at the SN, providing an announcement to the subscriber providing the subscriber a recorded instruction for interrupting the three-way communication in order to accept the call from the calling party; and
if the call from the SN is answered, setting up a three-way communication between the calling party, the voice mail system, and the subscriber wherein setting up the three-way call is initiated only by the call from the SN being answered.
3 Assignments
0 Petitions
Accused Products
Abstract
Methods and systems are provided for monitoring calls routed to a telephone network-based voice mail system. When a subscriber receives a telephone call, a determination is made as to whether the call should be routed to the voice mail system. If call monitoring services are activated, a three-way communication is set up between the calling party, the voice mail system and the subscriber. The subscriber is bridged into the call on a listen-only basis, but upon command by the subscriber, the subscriber may answer the call.
80 Citations
24 Claims
-
1. A method of monitoring calls routed to a voice mail system, comprising:
-
receiving a call from a calling party directed to a directory number of a subscriber; determining whether the call from the calling party is answered; if the call from the calling party is not answered, then determining whether the call should be forwarded to the voice mail system; if the call should be forwarded to the voice mail system, querying a first network element for call monitoring services, wherein the first network element is a Service Control Point (SCP) of an Advanced Intelligent Network (AIN); at the SCP, providing call monitoring instructions to a second network element, wherein the second network element is a Services Node (SN) of the AIN and wherein the call monitoring instructions include the directory number of the subscriber, an access number associated with the voice mail system, and a directory number associated with the calling party; at the SN, setting up a communication between the calling party and the voice mail system; at the SN, calling the subscriber via the directory number of the subscriber; at the SN, providing an announcement to the subscriber providing the subscriber a recorded instruction for interrupting the three-way communication in order to accept the call from the calling party; and if the call from the SN is answered, setting up a three-way communication between the calling party, the voice mail system, and the subscriber wherein setting up the three-way call is initiated only by the call from the SN being answered. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
-
-
9. A system for monitoring calls routed to a voice mail system, comprising:
-
a switch operative to receive a call from a calling party directed to a directory number of a subscriber; to determine whether the call is answered; to determine whether the call should be forwarded to the voice mail system if the call is not answered; to query a first network element for call monitoring services if the call should be forwarded to the voice mail system, wherein the first network element is a Service Control Point (SCP) of an Advanced Intelligent Network (AIN); the SCP operative to provide call monitoring instructions to a second network element, wherein the second network element is a Services Node (SN) of the AIN and wherein the call monitoring instructions include the directory number of the subscriber, a directory number associated with the voice mail system, and a directory number associated with the calling party; the SN operative to set up a communication between the calling party and the voice mail system; to call the subscriber via the directory number of the subscriber; to provide the subscriber recorded instructions for interrupting the three-way communication in order to accept the call from the calling party; and to set up a three-way communication between the calling party, the voice mail system and the subscriber if the call from the second network element is answered wherein setting up the three-way call is initiated only by the call from the second network element being answered. - View Dependent Claims (10, 11, 12, 13, 14, 15)
-
-
16. A method of monitoring calls routed to a voice mail system, comprising:
-
receiving a call from a calling party directed to a directory number of a subscriber, wherein the call from the calling party is associated with a first ring; determining whether the call from the calling party is answered; if the call from the calling party is not answered, then determining whether the call should be forwarded to the voice mail system; if the call should be forwarded to the voice mail system, querying a first network element for call monitoring services; at the first network element, providing call monitoring instructions to a second network element, wherein the call monitoring instructions include the directory number of the subscriber, an access number associated with the voice mail system, and a directory number associated with the calling party; at the second network element, setting up a communication between the calling party and the voice mail system; at the second network element, calling the subscriber via the directory number of the subscriber; providing the subscriber a second ring associated with the call from the second network element to alert the subscriber that the call from the second network element is associated with the call monitoring services, wherein the second ring is distinct from the first ring; at the second network element, providing the subscriber a recorded instruction in order to accept the call from the calling party, wherein the recorded instruction is sent by the second network element; and if the call from the second network element is answered, setting up a three-way communication between the calling party, the voice mail system, and the subscriber wherein setting up the three-way call is initiated only by the call from the second network element being answered. - View Dependent Claims (17, 18, 19, 20, 21, 22, 23, 24)
-
Specification