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Controlling hold queue position adjustment

  • US 7,245,716 B2
  • Filed: 12/12/2001
  • Issued: 07/17/2007
  • Est. Priority Date: 12/12/2001
  • Status: Expired due to Fees
First Claim
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1. A method for caller position management within a hold queue comprising:

  • detecting an advancement token earned by a caller waiting in a hold queue; and

    storing said advancement token for redemption in a future call by said caller according to an authenticated identifier for said caller, wherein said authenticated identifier for said caller is authenticated according to a voice identity of said caller, wherein future redemption of said advancement token will cause adjustment of a waiting position.

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