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Method and system for voice recognition menu navigation with error prevention and recovery

  • US 7,246,062 B2
  • Filed: 04/08/2002
  • Issued: 07/17/2007
  • Est. Priority Date: 04/08/2002
  • Status: Active Grant
First Claim
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1. A method for navigating a voice recognition menu having plural nodes, the method comprising:

  • receiving a user utterance at a voice recognition service;

    determining a requested node associated with the user utterance;

    classifying the user utterance as having a high, medium or low confidence that the determined requested node matches the node requested by the user utterance;

    advancing a high confidence utterance to a menu node associated with the high confidence utterance;

    requesting confirmation of a medium confidence utterance by prompting the user with the determined requested node;

    requesting the user to restate a low confidence utterances;

    counting the number of attempts to determine the received user utterance; and

    automatically directing the user to a DTMF menu after a predetermined number of attempts.

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