System and method for targeted marketing of goods and/or services to specific customers
First Claim
1. In a computer environment, a method for targeted marketing of goods or services of an entity to specific customers via a promotion stream, having a plurality of promotions, comprising the steps of:
- accessing customer data pertaining to a plurality of customers;
identifying a promotional plan, comprising a plurality of promotional events, spanning a predetermined time period;
analyzing, using a processor in said computer environment, each promotional event or promotion in the promotional plan and the customer data to determine a risk/return score for said promotional plan with respect to each of said customers;
analyzing, using said processor, the effect of cannibalization on the promotional plan; and
optimizing said promotion stream based on the analyses of the promotional plan and the cannibalization effect.
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Accused Products
Abstract
A method, and system for targeted marketing of goods or services to specific customers is disclosed. Customers are analyzed based upon historical criteria; a promotional plan (a group of promotion events implemented or to be implemented over a particular time period) is analyzed to determine the effect of each promotion event on the other promotion events in the promotional plan; and, based on this analysis, the optimal promotion stream (a specific subset of the promotional plan to be sent to customers or a group of similar customers) is determined so as to maximize the ROI of the promotional plan as a whole.
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Citations
20 Claims
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1. In a computer environment, a method for targeted marketing of goods or services of an entity to specific customers via a promotion stream, having a plurality of promotions, comprising the steps of:
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accessing customer data pertaining to a plurality of customers; identifying a promotional plan, comprising a plurality of promotional events, spanning a predetermined time period; analyzing, using a processor in said computer environment, each promotional event or promotion in the promotional plan and the customer data to determine a risk/return score for said promotional plan with respect to each of said customers; analyzing, using said processor, the effect of cannibalization on the promotional plan; and optimizing said promotion stream based on the analyses of the promotional plan and the cannibalization effect. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 20)
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12. In a computer environment, a system for targeted marketing of goods or services of an entity to specific customers via a promotion stream, having a plurality of promotions, comprising:
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means for accessing customer data pertaining to a plurality of customers; means for identifying a promotional plan, comprising a plurality of promotional events, spanning a predetermined time period; processing means for analyzing each promotional event or promotion in the promotional plan and the customer data to determine a risk/return score for said promotional plan with respect to each of said customers and for analyzing the effect of cannibalization on the promotional plan; and means for optimizing said promotion stream based on the analyses of the promotional plan and the cannibalization effect. - View Dependent Claims (13, 14, 15)
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16. In a computer environment, a computer program product for targeted marketing of goods or services of an entity to specific customers via a promotion stream, the computer program product having a plurality of promotions, comprising a computer-readable storage medium having computer-readable program code embodied in the medium, the computer-readable program code comprising:
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computer-readable program code that accesses customer data pertaining to a plurality of customers; computer-readable program code that identifies a promotional plan, comprising a plurality of promotional events, spanning a predetermined time period; computer-readable program code that analyzes, using a processor in said computer environment, each promotional event or promotion in the promotional plan and the customer data to determine a risk/return score for said promotional plan with respect to each of said customers; computer-readable program code that analyzes, using said processor, the effect of cannibalization on the promotional plan; and computer-readable program code that optimizes said promotion stream based on the analyses of the promotional plan and the cannibalization effect. - View Dependent Claims (17, 18, 19)
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Specification