Approach for processing electronic orders

• US 7,246,084 B1
• Filed: 11/14/2000
• Issued: 07/17/2007
• Est. Priority Date: 11/14/2000
• Status: Expired due to Fees

• Current Assignee: Slingshot Technologies LLC
• Original Assignee: E Centives Inc.
• Inventors: Javangula, Pradeep, Hendrikse, Norbert, Padala, Sailendra K.
• Primary Examiner(s): Poinvil, Frantzy
• Application Number:
  US09/713,135
• Time in Patent Office: 2,436 Days
• Field of Search: 705 14- 52
• US Class Current: 705/26.35
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0609 Buyer or seller confidence or verification
• CPC Class Codes: G06Q 30/0613 Third-party assisted
• CPC Class Codes: G06Q 30/0633 Lists, e.g. purchase orders, compilation or processing
• CPC Class Codes: G06Q 30/0635 Processing of requisition or of purchase orders
• CPC Class Codes: G06Q 30/0641 Shopping interfaces
• CPC Class Codes: G06Q 40/00 Finance; Insurance; Tax strategies; Processing of corporate or income taxes
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

Processing an electronic order involves receiving from a mobile customer device first order data for an order that contains less than a minimum set of data required by a merchant to completely process the order. Additional information required by the merchant to completely process the order is retrieved. Second order data is generated based upon the first order data and the additional information. The second order data contains at least the minimum set of data required by the merchant to completely process the order. The second order data is provided to a merchant for processing.

Claims

1. A method for processing electronic orders comprising the computer implemented steps of:

receiving, at an intermediary disposed between and separate from a mobile device and a plurality of merchants, first order data for an order and device identification data from the mobile device, wherein the first order data includes data regarding one or more products or services that a user associated with the mobile device desires to purchase and data regarding one of the plurality of merchants from which the user desires to purchase the one or more products or services, yet includes less than a minimum set of data required by the one merchant to completely process the order, and wherein the device identification data identifies the mobile device;

storing, at an intermediary, information that specifies the minimum set of data required by at least the one merchant to completely process the order;

comparing, by the intermediary, first order data to the minimum set of data required by the one merchant to completely process the order;

retrieving, by the intermediary, based upon the comparison and the device identification data, at least one data item that is not included in the first order data, but that is needed to have the minimum set of data required by the one merchant to completely process the order;

generating, by the intermediary, based upon the first order data and the at least one data item, second order data that includes the minimum set of data required by the one merchant to completely process the order; and

providing the second order data to the one merchant for processing.

2. The method as recited in claim 1, wherein the method further comprises:

receiving user authentication data for a user associated with the mobile device, and

authenticating the user using the user authentication data.

3. The method as recited in claim 2, wherein the user authentication data includes a Personal Identification Number (PIN) for the user and

wherein the method further comprises authenticating the user using the PIN.

4. The method as recited in claim 1, wherein the first order data further comprises user identification data that identifies the user,

wherein the method further comprises retrieving, based upon the customer user identification data, order fulfillment information associated with the user and

wherein the step of generating, based upon the first order data and the at least one data item, second order data that includes the minimum set of data required by the one merchant to completely process the order includes generating, based upon the first order data, the at least one data item and the order fulfillment information, second order data that includes the minimum set of data required by the one merchant to completely process the order.

5. The method as recited in claim 4, wherein the order fulfillment information includes billing information for the user,

wherein the step of retrieving order fulfillment information associated with the user includes retrieving billing information for the user and

wherein the step of generating, based upon the first order data, the at least one data item and the order fulfillment information, second order data that includes the minimum set of data required by the one merchant to completely process the order includes generating, based upon the first order data, the at least one data item and the billing information, second order data that includes the minimum set of data required by the one merchant to completely process the order.

6. The method as recited in claim 4, wherein the order fulfillment information includes shipping information for the user and

wherein the step of retrieving order fulfillment information associated with the user includes retrieving shipping information for the user.

7. The method as recited in claim 1, wherein the step of generating, based upon the first order data and the at least one data item, second order data that includes the minimum set of data required by the one merchant to completely process the order includes generating, based upon the first order data and the at least one data item, second order data that includes the minimum set of data in a format required by the one merchant to completely process the order.

8. The method as recited in claim 1, wherein the method further comprises retrieving product information based upon the first order data, and

wherein the step of generating, based upon the first order data and the at least one data item, second order data that includes the minimum set of data required by the one merchant to completely process the order includes generating, based upon the first order data, the at least one data item and the product information, second order data that includes the minimum set of data required by the one merchant to completely process the order.

9. The method as recited in claim 1, wherein the method further comprises:

determining that the one merchant cannot completely process the order; and

providing the second order data to a second one of said plurality of merchants for processing.

10. The method as recited in claim 1, wherein the order is for a particular product or service,

wherein the order cannot be completely processed by the one merchant, and

wherein the step of generating, based upon the first order data and the at least one data item, the second order data includes generating, based upon the first order data and the at least one data item, second order data that includes the minimum set of data required by the one merchant to completely process an order for a second product or service.

11. The method as recited in claim 1, wherein the first order data and the device identification data are received from the mobile device over a wireless communications link.

12. The method as recited in claim 1, wherein the mobile device is a mobile telephone and

wherein the device identification data is a telephone number for the mobile telephone.

13. The method as recited in claim 1, wherein the mobile device is a personal digital assistant.

14. The method as recited in claim 1, wherein the mobile device is a mobile personal computer.

15. The method of claim 1, wherein the mobile device receives product and service information according to the type of mobile device and the communications protocol used by the mobile device as determined by the device identification data.

16. A computer-readable medium carrying one or more sequences of one or more instructions which, when executed by one or more processors, cause the one or more processors to perform the steps of:

receiving, at an intermediary disposed between and separate from a mobile device and a plurality of merchants, first order data for an order and device identification data from the mobile device, wherein the first order data includes data regarding one or more products or services that a user associated with the mobile device desires to purchase and data regarding one of the plurality of a merchants from which the user desires to purchase the identified one or more products or services, yet includes less than a minimum set of data required by the one merchant to completely process the order, and wherein the device identification data identifies the mobile device;

storing, at an intermediary, information that specifies the minimum set of data required by at least the one merchant to completely process an order;

comparing, by the intermediary, first order data to the minimum set of data required by the one merchant to completely process the order;

retrieving, by the intermediary, based upon the comparison and the device identification data, at least one data item that is not included in the first order data, but that is needed to have the minimum set of data required by the one merchant to completely process the order;

generating, by the intermediary, based upon the first order data and the at least one data item, second order data that includes the minimum set of data required by the one merchant to completely process the order; and

providing the second order data to the one merchant for processing.

17. The computer-readable medium as recited in claim 16, further comprising one or more additional sequences of instructions which, when executed by the one or more processors, cause the one or more processors to perform the steps of:

receiving user authentication data for a user associated with the mobile device; and

authenticating the user using the user authentication data.

18. The computer-readable medium as recited in claim 17, wherein the user authentication data includes a Personal Identification Number (PIN) for the user, and

wherein the computer-readable medium further comprises one or more additional sequences of instructions which, when executed by the one or more processors, cause the one or more processors to perform the step of authenticating the user using the PIN.

19. The computer-readable medium as recited in claim 16, wherein the first order data further comprises user identification data that identifies a user,

wherein the computer-readable medium further comprises one or more additional sequences of instructions which, when executed by the one or more processors, cause the one or more processors to perform the step of retrieving, based upon the user identification data, order fulfillment information associated with the user, and

wherein the step of generating, based upon the first order data and the at least one data item, second order data that includes the minimum set of data required by the one merchant to completely process the order includes generating, based upon the first order data, the at least one data item and the order fulfillment information, second order data that includes the minimum set of data required by the one merchant to completely process the order.

20. The computer-readable medium as recited in claim 19, wherein the order fulfillment information includes billing information for the user,

wherein the step of retrieving order fulfillment information associated with the user includes retrieving billing information for the user, and

wherein the step of generating, based upon the first order data, the at least one data item and the order fulfillment information, second order data that includes the minimum set of data required by the one merchant to completely process the order includes generating, based upon the first order data, the at least one data item and the billing information, second order data that includes the minimum set of data required by the one merchant to completely process the order.

21. The computer-readable medium as recited in claim 19, wherein the order fulfillment information includes shipping information for the user, and

wherein the step of retrieving order fulfillment information associated with the user includes retrieving shipping information for the user.

22. The computer-readable medium as recited in claim 16, wherein the step of generating, based upon the first order data and the at least one data item, second order data that includes the minimum set of data required by the one merchant to completely process the order includes generating, based upon the first order data and the at least one data item, second order data that includes the minimum set of data in a format required by the one merchant to completely process the order.

23. The computer-readable medium as recited in claim 16, further comprising one or more additional sequences of instructions which, when executed by the one ore more processors, cause the one or more processors to perform the steps of:

retrieving product information based upon the first order data, and the step of generating, based upon the first order data and the at least one data item, second order data that includes the minimum set of data required by the one merchant to completely process the order includes generating, based upon the first order data, the at least one, data item and the product information, second order data that includes the minimum set of data required by the one merchant to completely process the order.

24. The computer-readable medium as recited in claim 16, further comprising one or more additional sequences of instructions which, when executed by the one or more processors, cause the one or more processors to perform the steps of:

determining that the one merchant cannot completely process the order; and

providing the second order data to a second one of said plurality of merchants for processing.

25. The computer-readable medium as recited in claim 16, wherein the order is for a particular product or service,

wherein the order cannot be completely processed by the one merchant, and

wherein the step of generating, based upon the first order data and the at least one data item, the second order data includes generating, based upon the first order data and the at least one data item, second order data that includes the minimum set of data required by the one merchant to completely process an order for a second product or service.

26. The computer-readable medium as recited in claim 16, wherein the first order data and the device identification data are received from the mobile device over a wireless communications link.

27. The computer-readable medium as recited in claim 16, wherein the mobile device is a mobile telephone and

wherein the device identification data is a telephone number for the mobile telephone.

28. The computer-readable medium as recited in claim 16, wherein the mobile device is a personal digital assistant.

29. The computer-readable medium as recited in claim 16, wherein the mobile device is a mobile personal computer.

30. The computer-readable medium as recited in claim 16, wherein the mobile device receives product and service information according to the type of mobile device and the communications protocol used by the mobile device as determined by the device identification data.

31. A computer system for processing electronic orders comprising:

one or more processors; and

a memory communicatively coupled to the one or more processors, wherein the memory includes one or more sequences of one more instructions which, when executed by the one or more processors, cause the one or more processors to perform the steps of;

receiving, at an intermediary disposed between and separate from a mobile device and a plurality of merchants, first order data for an order and device identification data from the mobile device, wherein the first order data includes data regarding one or more products or services that a user associated with the mobile device desires to purchase and data regarding one of the plurality of merchants from which the user desires to purchase the one or more products or services, yet includes less than a minimum set of data required by the one merchant to completely process the order, and wherein the device identification data identifies the mobile device;

storing, at an intermediary, information that specifies the minimum set of data required by at least the one of merchant to completely process an order;

comparing, by the intermediary, first order data to the minimum set of data required by the one merchant to completely process the order;

retrieving, by the intermediary, based upon the comparison and the device identification data, at least one data item that is not included in the first order data, but that is needed to have the minimum set of data required by the one merchant to completely process the order;

generating, by the intermediary, based upon the first order data and the at least one data item, second order data that includes the minimum set of data required by the one merchant to completely process the order; and

providing the second order data to the one merchant for processing.

32. The computer system as recited in claim 31, wherein the memory includes one or more additional sequences of one or more instructions which, when executed by the one or more processors, cause the one or more processors to perform the steps of:

receiving user authentication data for a user associated with the mobile user device, and

authenticating the user using the user authentication data.

33. The computer system as recited in claim 32, wherein the user authentication data includes a Personal Identification Number (PIN) for the user and

wherein the memory includes one or more additional sequences of one or more instructions which, when executed by the one or more processors, cause the one or more processors to perform the step of authenticating the user using the PIN.

34. The computer system as recited in claim 31, wherein the first order data further comprises user identification data that identifies a user,

wherein the memory includes one or more additional sequences of one or more instructions which, when executed by the one or more processors, cause the one or more processors to perform the step of retrieving, based upon the user identification data, order fulfillment information associated with the user and

wherein the step of generating, based upon the first order data and the at least one data item, second order data that includes the minimum set of data required by the one merchant to completely process the order includes generating, based upon the first order data, the at least one data item and the order fulfillment information, second order data that includes the minimum set of data required by the one merchant to completely process the order.

35. The computer system as recited in claim 34, wherein:

the order fulfillment information includes billing information for the user,

wherein the step of retrieving order fulfillment information associated with the user includes retrieving billing information for the user and

wherein the step of generating, based upon the first order data, the at least one data item and the order fulfillment information, second order data that includes the minimum set of data required by the one merchant to completely process the order includes generating, based upon the first order data, the at least one data item and the billing information, second order data that includes the minimum set of data required by the one merchant to completely process the order.

36. The computer system as recited in claim 34, wherein the order fulfillment information includes shipping information for the user and

wherein the step of retrieving order fulfillment information associated with the user includes retrieving shipping information for the user.

37. The computer system as recited in claim 31, wherein the step of generating, based upon the first order data and the at feast one data item, second order data that includes the minimum set of data required by the one merchant to completely process the order includes generating, based upon the first order data and the at least one data item, second order data that includes the minimum set of data in a format required by the one merchant to completely process the order.

38. The computer system as recited in claim 31, wherein the memory includes one or more additional sequences of one or more instructions which, when executed by the one or more processors, cause the one or more processors to perform the step of retrieving product information based upon the first order data, and

wherein the step of generating, based upon the first order data and the at least one data item, second order data that includes the minimum set of data required by the one merchant to completely process the order includes generating, based upon the first order data, the at least one data item and the product information, second order data that includes the minimum set of data required by the one merchant to completely process the order.

39. The computer system as recited in claim 31, wherein the memory further includes one or more additional sequences of one or more instructions which, when executed by the one or more processors, cause the one or more processors to perform the steps of:

determining that the one merchant cannot completely process the order, and providing the second order data to a second one of said plurality of merchants for processing.

40. The computer system as recited in claim 31, wherein the order is for a particular product or service,

wherein the order cannot be completely processed by the merchant, and

wherein the step of generating, based upon the first order data and the at least one data item, the second order data includes generating, based upon the first order data and the at least one data item, second order data that includes the minimum set of data required by the one merchant to completely process an order for a second product or service.

41. The computer system as recited in claim 31, wherein the first order data and the device identification data are received from the mobile device over a wireless communications link.

42. The computer system as recited in claim 31, wherein the mobile device is a mobile telephone and the device identification data is a telephone number for the mobile telephone.

43. The computer system as recited in claim 31, wherein the mobile device is a personal digital assistant.

44. The computer system as recited in claim 31, wherein the mobile device is a mobile personal computer.

45. The computer system as recited in claim 31, wherein the mobile device receives product and service information according to the type of mobile device and the communications protocol used by the mobile device as determined by the device identification data.

46. An apparatus for processing electronic orders comprising:

an information repository; and

a transaction facilitator disposed between and separate from a mobile device and a plurality of merchants and communicatively coupled to the information repository, wherein the transaction facilitator is configured to;

receive from the mobile device over a wireless communications link first order data for an order and device identification data, wherein the first order data comprises information relating to one or more products or services that a user associated with the mobile device desires to purchase and information relating to one of the plurality of merchants from which the user desires to purchase the one or more products or services, yet includes less than a minimum set of data required by the one merchant to completely process the order and the device identification data identifies the mobile device;

store, at an intermediary, information that specifies a minimum set of data required by at least the one merchant to completely process an order;

compare, by the intermediary, first order data to the minimum set of data required by the one merchant to completely process the order;

retrieve from the information repository, based upon the comparison and the device identification data, at least one data item that is not contained in the first order data, but that is needed to have the minimum set of data required by the one merchant to completely process the order;

generate, based upon the first order data and the at least one data item, second order data that includes the minimum set of data required by the one merchant to completely process the order, and

provide the second order data to the one merchant for processing.

47. The apparatus as recited in claim 46, wherein the one merchant is configured with a web-based order interface, and

wherein the second order data is provided directly to the one merchant, circumventing the web-based order interface.

48. The apparatus as recited in claim 46, wherein the mobile device receives product and service information according to the type of mobile device and the communications protocol used by the mobile device as determined by the device identification data.