Speech processing for telephony API

• US 7,251,315 B1
• Filed: 04/24/2000
• Issued: 07/31/2007
• Est. Priority Date: 09/21/1998
• Status: Expired due to Fees

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Corporation
• Inventors: Quinton, Mary Michelle
• Primary Examiner(s): Tsang; Fan
• Assistant Examiner(s): Anwah; Olisa
• Application Number:
  US09/557,333
• Time in Patent Office: 2,654 Days
• Field of Search: 379/67.1, 379/88.07, 379/88.13, 379/88.16, 379/88.18, 379/88.17, 370/352, 710/301, 710/63, 710/8, 710/10, 710/16, 455/557
• US Class Current: 379/88.17
• CPC Class Codes: H04L 65/1101 Session protocols
• CPC Class Codes: H04L 65/401 wherein the services involve a main real-time session and one or more additional parallel real-time or time sensitive sessions, e.g. white board sharing or spawning of a subconference
• CPC Class Codes: H04M 1/2473 Telephone terminals interfacing a personal computer, e.g. using an API (Application Programming Interface) details of API H04M7/0021
• CPC Class Codes: H04M 1/2478 Telephone terminals specially adapted for non-voice services, e.g. email, internet access centralized arrangements where telephones services are combined H04M7/0024; for recording text messages H04M3/5322; for accessing Internet H04M3/4938
• CPC Class Codes: H04M 3/42323 PBX's with CTI arrangements

Abstract

Systems, methods, and structures are discussed that enhance media processing. One aspect of the present invention includes a data structure to enhance media processing. The data structure includes a terminal data structure to instantiate terminal objects and a speech recognition terminal data structure that extends the terminal data structure. Another aspect of the present invention includes a data structure to enhance media processing. This data structure includes a terminal data structure to instantiate terminal objects and a speech generation terminal data structure that extends the terminal data structure. These data structures may be used to implement an internet protocol interactive voice response system, an internet protocol unified message system, and speech-enabled Web applications.

Claims

1. An enhanced interactive voice response system, comprising:

a call router to route an internet protocol telephony call;

an interactive voice response application to receive the Internet protocol telephony call from the call router; and

a telephony API provided by a TAPI application component and used by the application to form a connection with a caller and control a media stream transmitted over the connection, the TAPI application component for registering pluggable terminal objects with a terminal manager by providing a terminal class name, a media type, and a method of signaling events and for providing a list of registered terminal objects including the registered media type,

wherein the application selects a terminal object from the list of registered terminal objects, wherein each terminal object adheres to a uniform interface, provides specific functionality to process the media stream, is of a type created under the direction of the application, and is associated with a virtual or non-virtual device, and wherein various programmers can provide registerable telephony services using terminal objects that rely on the telephony API.

2. The system of claim 1, further comprising a gateway coupled to the call router.

3. The system of claim 2, further comprising a public switched telephone network coupled to the gateway.

4. The system of claim 2, wherein the gateway translates telephony calls based on communication protocols of a public switched telephone network to telephony calls based on internet protocols.

5. The system of claim 1, further comprising a client computer, wherein a user at the client computer receives the internet telephony call routed from the router based upon the caller'"'"'s interaction with the interactive voice response application.

6. The system of claim 1, further comprising a data store.

7. The system of claim 6, wherein the call router stores call information in the data store.

8. The system of claim 6, wherein the interactive voice response application stores call information in the data store.

9. The system of claim 6, wherein a client computer retrieves call information from the data store.

10. A method of handling an internet protocol telephony call in an interactive voice response application, comprising:

listening for an internet protocol telephony call;

receiving an internet protocol telephony call from a call router;

forming a connection with a caller using a telephony API provided by a TAPI application component, the TAPI application component for registering pluggable terminal objects with a terminal manager by providing a terminal class name, a media type, and a method of signaling events and for providing a list of registered terminal objects including the registered media type; and

controlling a media stream transmitted over the connection by selecting a terminal object from the list of registered terminal objects exposed by the telephony API,

wherein each terminal object adheres to a uniform interface, provides specific functionality to process the media stream, is of a type created under the direction of the application, and is associated with a virtual or non-virtual device, and wherein various programmers can provide registerable telephony services using terminal objects that rely on the telephony API.

11. The method of claim 10 wherein the selected terminal object performs speech recognition on the media stream.

12. The method of claim 11 including loading a grammar for speech recognition.

13. The method of claim 12 wherein the grammar is loaded from an XML file.

14. The method of claim 10 wherein the selected terminal object performs recognition of touch tones on the media stream.

15. The method of claim 10 wherein the selected terminal object performs speech generation on the media stream to provide a menu of choices to the caller.

16. The method of claim 15 wherein the menu of choices is read from an XML file.

17. A computer-readable medium containing instructions for controlling a computer system to handle an internet protocol telephony call in an interactive voice response application, by a method comprising:

receiving an internet protocol telephony call from a call router;

forming a connection with a caller using a telephony API provided by a TAPI application component, the TAPI application component for registering pluggable terminal objects with a terminal manager by providing a terminal class name, a media type, and a method of signaling events and for providing a list of registered terminal objects including the registered media type; and

controlling a media stream transmitted over the connection by selecting a terminal object from the list of registered terminal objects exposed by the telephony API,

wherein each terminal object adheres to a uniform interface, provides specific functionality to process the media stream, is of a type created under the direction of the application, and is associated with a virtual or non-virtual device, and wherein various programmers can provide registerable telephony services using terminal objects that rely on the telephony API.

18. The computer-readable medium of claim 17 wherein the selected terminal object performs speech recognition on the media stream.

19. The computer-readable medium of claim 18 including loading a grammar for speech recognition.

20. The computer-readable medium of claim 19 wherein the grammar is loaded from an XML file.

21. The computer-readable medium of claim 17 wherein the selected terminal object performs recognition of touch tones on the media stream.

22. The computer-readable medium of claim 17 wherein the selected terminal object performs speech generation on the media stream to provide a menu of choices to the caller.

23. The computer-readable medium of claim 22 wherein the menu of choices is read from an XML file.