Multi-modal messaging
First Claim
1. A multi-modal messaging system for connection to a wireless terminal through a wireless access network, comprising:
- a multi-modal message server connected to said wireless access network, said server being operable to receive a voice request for information related to a particular product or service from said wireless terminal;
a voice recognition application operable to identify a plurality of words contained in said voice request for information;
a content database configured to store information that may be responsive to said voice request for information;
a response generation application operable to access said content database to generate a first format response and a second format response that correspond to an identity of said wireless terminal and that each contains data responsive to said voice request for information; and
wherein said first format response and said second format response are transmitted to said wireless terminal.
2 Assignments
0 Petitions
Accused Products
Abstract
A system and method for providing multi-modal messaging for a wireless communication system. A wireless terminal is connected to a wireless access network, wherein the wireless terminal is capable of generating a voice request. A multi-modal message server is connected to the wireless access network for receiving the voice request generated by a user of the remote terminal. A voice recognition application is operable to identify words contained in the voice request. A response generation application uses the identified words to generate a response to the voice request. A unified messaging application is operable to interpret the response and generate a first and second response that is based on the contents of the response generated by the response generation application. The first and second responses are then transmitted to the wireless terminal in different communication formats.
187 Citations
36 Claims
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1. A multi-modal messaging system for connection to a wireless terminal through a wireless access network, comprising:
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a multi-modal message server connected to said wireless access network, said server being operable to receive a voice request for information related to a particular product or service from said wireless terminal; a voice recognition application operable to identify a plurality of words contained in said voice request for information; a content database configured to store information that may be responsive to said voice request for information; a response generation application operable to access said content database to generate a first format response and a second format response that correspond to an identity of said wireless terminal and that each contains data responsive to said voice request for information; and wherein said first format response and said second format response are transmitted to said wireless terminal. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17)
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18. A multi-modal messaging system for a wireless communication system for connection to a wireless terminal through a wireless access network, comprising:
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a multi-modal message server connected to said wireless access network and configured to receive a natural language voice request for information related to a product or a service; a voice recognition application operable to identify a plurality of words contained in said natural language voice request for information; a natural language processing application operable to determine an intent associated with said words identified in said natural language voice request for information; a content database configured to store information that may be responsive to said voice request for information; a response generation application operable to access said content database, and generate a response to said natural language voice request for information that is based at least in part on the identity of said words and the intent of said words, and is responsive to said request; a unified messaging application operable to interpret said response and generate a first response in a first message format and a second response in a second message format that correspond to an identity of said wireless terminal; and wherein said first response message and said second response message are sequentially transmitted to said wireless terminal. - View Dependent Claims (19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30)
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31. A multi-modal messaging system for connection to a wireless terminal trough an access network, comprising:
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a multi-modal message server connected to said access network; a content database configured to store information that may be responsive to a voice request for information related to a product or a service; and a response generation application located on said multi-modal message server that is operable to access said format content database to retrieve data useable to generate a first and a second format response to said request for information that corresponds to an identity of said wireless terminal; wherein said first format and said second format response include data responsive to said request, and are sequentially transmitted to said terminal. - View Dependent Claims (32, 33, 34)
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35. A multi-modal system for interacting with a wireless communications device, the system comprising:
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a message server configured to receive a request for information related to a product or service from a wireless communication device; a voice recognition application configured to identify a plurality of words contained in said voice request for information and convert said plurality of words into a text message; a content database configured to store information that may be responsive to said voice request for information; and
anda response generation application configured to generate a query to said content database, based on said text message, to retrieve data responsive to said text message, said response generation application further configured to generate a voice response and a non-audible response to said voice request for information that corresponds to an identity of said wireless communication device, and are based on said retrieved data. - View Dependent Claims (36)
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Specification