Automated notification systems and methods

• US 7,257,200 B2
• Filed: 04/26/2005
• Issued: 08/14/2007
• Est. Priority Date: 04/26/2005
• Status: Active Grant

• Current Assignee: Tahoe Research Limited (f/k/a Learndale Limited) (Vector Capital Corporation)
• Original Assignee: Xerox Corporation (Xerox Holdings Corp.)
• Inventors: Valeriano, Francisco M., Manchala, Daniel
• Primary Examiner(s): Gauthier; Gerald
• Application Number:
  US11/114,708
• Publication Number:
  US 20060240803A1
• Time in Patent Office: 840 Days
• Field of Search: 379/221.11, 379/201.12, 379/211.03, 379/88.12, 600/300, 600/369, 455/412.1
• US Class Current: 379/88.12
• CPC Class Codes: H04L 41/06 Management of faults, events, alarms or notifications
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users
• CPC Class Codes: H04L 67/55 Push-based network services

Abstract

An automated notification method comprises detecting an event requiring a notification to a user, determining a level of urgency of the event, selecting a notification method (from predetermined user-specified notification methods) based on the level of urgency of the event, performing the notification method, and dynamically changing the notification method depending upon a change in the level of urgency of the event and upon user response.

Claims

1. An automated notification method comprising:

detecting an event requiring a notification to a user;

determining a level of urgency of said event selectively corresponding to one of a plurality of warning signals;

selecting a first notification method from a plurality of predetermined user-specified notification methods based on said level of urgency of said event;

performing said notification method;

continuing to monitor said event to determine whether a change in urgency level occurs; and

dynamically selecting a second notification method depending upon a change in said level of urgency of said event, wherein the second notification method associated with the new urgency level is used and the first notification method associated with the prior urgency level is discontinued.

2. The method according to claim 1, further comprising, if said user does not respond to said selected notification method, one of repeating said selected notification method and selecting an alternative notification method until said user does respond.

3. The method according to claim 1, further comprising obtaining user input to establish said user-specified notification methods.

4. The method according to claim 3, wherein said user input comprises:

ranking different notification methods with respect to different levels of urgency;

providing an order in which said notification methods should be used; and

providing a frequency of notification repetition.

5. The method according to claim 1, wherein said dynamically selecting a second notification method comprises:

selecting the second notification method that is more likely to obtain attention as specified by the user as said urgency level increases; and

selecting the second notification method that is less likely to obtain attention as specified by the user as said urgency level decreases.

6. The method according to claim 1, further comprising monitoring conditions to determine said level of urgency.

7. The method according to claim 1, wherein said dynamically selecting said second notification method comprises at least one of:

changing a mode of notification;

changing a frequency at which notifications are sent; and

repeating said second notification method after said user acknowledges said notification.

8. An automated notification method comprising:

detecting an event requiring a notification to a user;

determining a level of urgency of said event wherein the urgency level corresponds to one of a selected set of warning signals;

selecting a first notification method corresponding to the one selected warning signal from a plurality of predetermined user-specified notification methods based on said level of urgency of said event;

performing said first notification method;

continuing to monitor said event to determine whether a change in urgency level occurs corresponding to a selection of an other one of the warning signals; and

dynamically changing said first notification method to a second notification method depending upon a change in said level of urgency of said event and upon user response, wherein the second notification method associated with the new urgency level and user response is used and the first notification method associated with the prior urgency level and user response is discontinued.

9. The method according to claim 8, further comprising, if said user does not respond to said first notification method, one of repeating said first notification method and changing to said second notification method until said user does respond.

10. The method according to claim 8, further comprising obtaining user input to establish said first and second user-specified notification methods.

11. The method according to claim 10, wherein said user input comprises:

ranking different notification methods with respect to different levels of urgency;

providing an order in which said notification methods should be used; and

providing a frequency of notification repetition.

12. The method according to claim 8, wherein said dynamically changing of said first notification method comprises:

selecting the second notification method that is more likely to obtain attention as specified by the user as said urgency level increases; and

selecting the second notification method that is less likely to obtain attention as specified by the user as said urgency level decreases.

13. The method according to claim 8, further comprising monitoring conditions to determine said level of urgency.

14. The method according to claim 8, wherein said dynamically changing of said first notification method comprises at least one of:

changing a mode of notification;

changing a frequency at which notifications are sent; and

repeating said notification after said user acknowledges said notification.

15. An automated notification system comprising:

a detector adapted to detect an event requiring a notification to a user;

an evaluator adapted to determine a level of urgency of said event selectively corresponding to one of a plurality of warning signals;

a notification engine adapted to select a notification method from a plurality of predetermined user-specified notification methods corresponding to the one warning signal and based on said level of urgency of said event; and

delivery managers adapted to perform said notification method,

wherein said notification engine is adapted to dynamically change said notification method depending upon the change in the determined level of urgency of said event and discontinue the performing of the prior notification method.

16. The system according to claim 15, wherein, if said user does not respond to said notification method, said notification engine is adapted to one of repeat said notification method and change said notification method until said user does respond.

17. The system according to claim 15, further comprising a user input adapted to obtain user input to establish said user-specified notification method.

18. The system according to claim 15, wherein when said notification engine dynamically changes said notification method, said notification engine is adapted to:

select a notification method that is more likely to obtain attention as specified by the user as said urgency level increases; and

select a notification method that is less likely to obtain attention as specified by the user as said urgency level decreases.

19. The system according to claim 15, wherein said evaluator is adapted to monitor conditions to determine said level of urgency.

20. The system according to claim 15, wherein a process of dynamically changing said notification method by said notification engine comprises at least one of:

changing a mode of notification;

changing a frequency at which notifications are sent; and

repeating said notification after said user acknowledges said notification.