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Computer support service with solution function updates as a function of pre-delivery expert changes to automatically generated solutions

  • US 7,257,514 B2
  • Filed: 04/06/2005
  • Issued: 08/14/2007
  • Est. Priority Date: 06/15/2004
  • Status: Active Grant
First Claim
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1. A computer support system comprising:

  • a solution engine for applying a solution function to diagnostic data regarding a computer system of a customer to provide an automatically-generated solution;

    an expert review function for presenting said diagnostic data and said automatically-generated solution to an expert and accepting changes to said solution from said expert so as to provide an expert solution; and

    a delivery function for presenting a customer solution including at least one of said automatically-generated solution and said expert solution to said customer,wherein said solution engine applies solution functions to said diagnostic data to obtain plural partial solutions, said solution engine including a solution combiner for combining said partial solutions to obtain said automatically-generated solution, said solution functions being updateable using different artificial-intelligence approaches and by updates made by the expert.

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