Call waiting using external notification and presence detection

• US 7,260,205 B1
• Filed: 12/30/2003
• Issued: 08/21/2007
• Est. Priority Date: 07/21/2003
• Status: Expired due to Term

• Current Assignee: Google LLC (Alphabet Inc.)
• Original Assignee: AOL LLC (Apollo Global Management, Inc.)
• Inventors: Spencer, Bradford L., Murphy, Stephen Vaughan
• Primary Examiner(s): HAQ, MOHAMMAD AAMIR
• Application Number:
  US10/747,256
• Time in Patent Office: 1,330 Days
• Field of Search: 370/352, 379/142.06, 379/142.08, 379/207.14, 379/207.15, 379/211.01, 379/215.01, 379/265.02, 379/265.04, 379/265.05, 379/265.09, 379/265.11, 379/265.12
• US Class Current: 379/215.01
• CPC Class Codes: H04M 15/06 Recording class or number of calling , i.e. A-party or called party , i.e. B-party
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42068 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/42374 where the information is provided to a monitoring entity such as a potential calling party or a call processing server
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/5322 for recording text messages
• CPC Class Codes: H04M 7/0045 where the text-based messaging service is an instant messaging service

Abstract

Alerting an intended recipient of a phone call includes identifying an account based on a phone call received from a caller and accessing configuration data related to the account. The configuration data is used to identify an identity associated with the ccount. One or more external online service provider systems are queried across a network to determine whether the identity is available to receive an electronic communication associated with the phone call. The electronic communication associated with the phone call is sent across the network to the one or more external online service provider systems conditioned on whether the identity is determined to be available to receive the electronic communication. The one or more external online service provider systems send the electronic communication to the identity.

Claims

1. A method for alerting an intended recipient of a phone call, the method comprising:

identifying an account based on a phone call received from a caller;

accessing configuration data related to the account;

identifying a first identity and a second identity associated with the account based on the configuration data accessed;

querying one or more first external online service provider systems across a network to determine whether the first identity is available to receive a first electronic communication associated with the phone call;

querying one or more second external online service provider systems across the network to determine whether the second identity is available to receive a second electronic communication associated with the phone call;

sending across the network to the one or more first external online service provider systems the first electronic communication associated with the phone call conditioned on whether the first identity is determined to be available to receive the first electronic communication; and

sending across the network to the one or more second external online service provider systems the second electronic communication associated with the phone call conditioned on whether the second identity is determined to be available to receive the second electronic communication,

wherein the one or more first external online service provider systems send the first electronic communication to the first identity, and

wherein the one or more second external online service provider systems send the second electronic communication to the second identity.

2. The method of claim 1, wherein querying one or more first external online service provider systems to determine whether the first identity is available includes sending a request to the one or more first external online service providers and receiving an online status for the first identity.

3. The method of claim 2, wherein the electronic communication is sent to the first identity conditioned on whether the first identity is determined to be online.

4. The method of claim 2, wherein the request is sent only to those first online service provider systems known to be offering online services to the first identity.

5. The method of claim 1, wherein identifying an account based on a phone call comprises identifying an account based on call-related information received from a telephone network.

6. The method of claim 5, wherein the call-related information includes a call destination phone number that is extracted from an integrated services digital network call setup.

7. The method of claim 1, further comprising receiving call origin information that includes a caller phone number and is received from a telephone network through an automatic number identification service.

8. The method of claim 7, wherein the electronic communication includes at least a portion of the call origin information, such that at least a portion of the call origin information is sent to the first identity if the first identity is determined to be available to receive the call origin information.

9. The method of claim 1, wherein the first identity comprises a user identifier through which an online status of an associated user may be determined.

10. The method of claim 9, wherein the first identity comprises a screen name for an instant messaging application.

11. The method of claim 1, wherein accessing configuration data includes accessing call waiting preferences that are tailored to the first identity.

12. The method of claim 11, wherein identifying the first identity comprises identifying the first identity from among several identities based on the call waiting preferences.

13. The method of claim 12, wherein identifying the first identity based on the call waiting preferences comprises:

examining call waiting preferences of the several identities to determine whether a phone number of the caller is included in a block list maintained for one or more of the several identities, and

selecting the first identity from among the several identities if the block list maintained for the identity does not include the phone number of the caller.

14. The method of claim 12, wherein identifying the first identity based on the call waiting preferences comprises:

accessing parental controls associated with one or more of the several identities, and

selecting the first identity based on whether the parental controls associated therewith effect restrictions for a phone number of the caller.

15. The method of claim 12, wherein identifying the first identity based on the call waiting preferences comprises:

accessing parental controls associated with one or more of the several identities, and

selecting the first identity based on whether the parental controls associated therewith effect restrictions for a phone number of the caller based on the time of day in which the call was received.

16. The method of claim 1, further comprising making available to the first identity call processing options that will be presented by a call destination computer system to the first identity.

17. The method of claim 16, wherein the call processing options are made available by sending one or more call notification messages to the one or more first external online service provider systems offering online services to the first identity and designated to receive call notification messages in accordance with preferences tailored to the first identity.

18. The method of claim 17, wherein the preferences are specified by a user associated with the first identity.

19. The method of claim 16, wherein the call processing options include an option to forward the call to another phone number.

20. The method of claim 16, wherein the call processing options include an option to take a message from a calling party.

21. The method of claim 20, further comprising recording an audio message from the calling party as audio data, sending the audio data to the call destination computer system while the calling party is leaving the audio message, and, before the calling party finishes leaving the audio message, enabling perception by the first identity of the transmitted audio data.

22. The method of claim 21, further comprising enabling the first identity to react to the phone call in response to the audio message.

23. The method of claim 22, wherein enabling the first identity to react to the phone call includes generating a call screening message in response to the received phone call and sending the call screening message to the call destination computer system.

24. The method of claim 23, wherein the call screening message includes options that may be selected by the first identity to react to the phone call while the calling party is leaving the audio message and before the calling party finishes leaving the audio message.

25. The method of claim 24, wherein the options include sending the phone call to a predetermined call destination.

26. The method of claim 24, wherein the options include sending an outbound audio message to be perceived by the calling party.

27. The method of claim 16, wherein the call processing options include an option to ignore the call.

28. The method of claim 16, wherein the call processing options include an option to send an audio message to the caller.

29. The method of claim 28, wherein the audio message is selectable by the first identity from among multiple different audio messages.

30. The method of claim 29, wherein the multiple different audio messages include an audio message that informs the caller that the call is being redirected to another phone number.

31. The method of claim 29, wherein the multiple different audio messages include an audio message that informs the caller that the call will be answered by a call recipient shortly.

32. The method of claim 16, wherein the call processing options are tailored to the first identity.

33. The method of claim 16, further comprising receiving and processing an option selection from the first identity.

34. The method of claim 33, wherein the option selection is received through the one or more first external online service provider systems.

35. The method of claim 33, further comprising varying the processing performed with respect to the option selection based upon whether the option selection is received from the first identity within a predetermined interval of time.

36. The method of claim 33, wherein processing the option selection includes sending a call handling instruction that corresponds to the option selection to a telephone network through which the phone call was made.

37. The method of claim 36, wherein the call handling instruction directs the telephone network to forward the call.

38. The method of claim 37, wherein the call handling instruction directs the telephone network to forward the call to a voicemail system.

39. The method of claim 33, wherein processing the option selection includes sending to the caller an audio message that corresponds to the option selection.

40. The method of claim 16, further comprising accessing and processing a default option selection if no option selection is received from the first identity within a predetermined interval of time.

41. The method of claim 16, further comprising receiving a first option selection from the first identity through one of the first external online service provider systems and receiving a second option selection from the first identity through another of the first external online service provider systems.

42. The method of claim 41, further comprising responding to the phone call in accordance with the first option selection if the first option selection is received before the second option selection.

43. The method of claim 41, further comprising:

accessing a rank for the first option selection and for the second option selection; and

responding to the phone call in accordance with the first option selection if the first option selection has a higher rank than the second option selection.

44. The method of claim 1, wherein the first identity and the second identity are distinct.

45. The method of claim 1, wherein the one or more first external online service provider systems are different from the one or more second external online service provider systems.

46. The method of claim 1, wherein message contents of the first electronic communication are different from message contents of the second electronic communication.

47. The method of claim 1, wherein the one or more first external online service provider systems and the one or more second external online service provider systems comprise instant messaging systems.

48. A computer system for alerting an intended recipient of a phone call, the computer system comprising:

a data store for storing configuration data;

a telephony interface element configured to receive a phone call from a caller; and

a call processing element configured to

identify an account based on the phone call;

access the data store to retrieve configuration data related to the account;

identify a first identity and a second identity associated with the account based on the configuration data accessed;

query one or more first external online service provider systems across a network to determine whether the first identity is available to receive a first electronic communication associated with the phone call;

query one or more second external online service provider systems across the network to determine whether the second identity is available to receive a second electronic communication associated with the phone call;

send across the network to the one or more first external online service provider systems the first electronic communication associated with the phone call conditioned on whether the first identity is determined to be available to receive the first electronic communication; and

send across the network to the one or more second external online service provider systems the second electronic communication associated with the phone call conditioned on whether the second identity is determined to be available to receive the second electronic communication,

wherein the one or more first external online service provider systems send the first electronic communication to the first identity, and

wherein the one or more second external online service provider systems send the second electronic communication to the second identity.

49. The computer system of claim 48, wherein the telephony interface element comprises an interactive voice response system.

50. The computer system of claim 48, wherein the call processing element is configured to query the one or more first external online service provider systems by sending a request to the one or more first external online service providers and receiving an online status for the first identity.

51. The computer system of claim 50, wherein the first electronic communication is sent to the first identity conditioned on whether the first identity is determined to be online.

52. The computer system of claim 50, wherein the request is sent only to those first external online service provider systems known to be offering online services to the first identity.

53. The computer system of claim 48, wherein the call processing element is configured to identify an account based on a phone call by identifying an account based on call-related information received from a telephone network.

54. The computer system of claim 53, wherein the call-related information includes a call destination phone number that is extracted from an integrated services digital network call setup.

55. The computer system of claim 48, wherein the call processing element is further configured to receive call origin information that includes a caller phone number and is received from a telephone network through an automatic number identification service.

56. The computer system of claim 55, wherein the electronic communication includes at least a portion of the call origin information, such that at least a portion of the call origin information is sent to the first identity if the first identity is determined to be available to receive the call origin information.

57. The computer system of claim 48, wherein the first identity comprises a user identifier through which an online status of an associated user may be determined.

58. The computer system of claim 57, wherein the first identity comprises a screen name for an instant messaging application.

59. The computer system of claim 48, wherein the call processing element is configured to access configuration data by accessing call waiting preferences that are tailored to the first identity.

60. The computer system of claim 59, wherein the call processing element is configured to identify the first identity by identifying the first identity from among several identities based on the call waiting preferences.

61. The computer system of claim 60, wherein the call processing element is configured to identify the first identity by:

examining call waiting preferences of the several identities to determine whether a phone number of the caller is included in a block list maintained for one or more of the several identities, and

selecting the first identity from among the several identities if the block list maintained for the first identity does not include the phone number of the caller.

62. The computer system of claim 60, wherein the call processing element is configured to identify the first identity based on the call waiting preferences by:

accessing parental controls associated with one or more of the several identities, and

selecting the first identity based on whether the parental controls associated therewith effect restrictions for a phone number of the caller.

63. The computer system of claim 60, wherein the call processing element is configured to identify the first identity based on the call waiting preferences by:

accessing parental controls associated with one or more of the several identities, and

selecting the first identity based on whether the parental controls associated therewith effect restrictions for a phone number of the caller based on the time of day in which the call was received.

64. The computer system of claim 48, wherein the call processing element is further configured to make available to the first identity call processing options that will be presented by a call destination computer system to the first identity.

65. The computer system of claim 64, wherein the call processing options are made available by sending one or more call notification messages to the one or more first external online service provider systems offering online services to the first identity and designated to receive call notification messages in accordance with preferences tailored to the first identity.

66. The computer system of claim 65, wherein the preferences are specified by a user associated with the first identity.

67. The computer system of claim 64, wherein the call processing options include an option to forward the call to another phone number.

68. The computer system of claim 64, wherein the call processing options include an option to take a message from a calling party.

69. The computer system of claim 68, wherein the call processing element is further configured to record an audio message from the calling party as audio data, send the audio data to the call destination computer system while the calling party is leaving the audio message, and, before the calling party finishes leaving the audio message, enabling perception by the first identity of the transmitted audio data.

70. The computer system of claim 69, wherein the call processing element is further configured to enable the first identity to react to the phone call in response to the audio message.

71. The computer system of claim 70, wherein the call processing element is configured to enable the first identity to react to the phone call by generating a call screening message in response to the received phone call and sending the call screening message to the call destination computer system.

72. The computer system of claim 71, wherein the call screening message includes options that may be selected by the first identity to react to the phone call while the calling party is leaving the audio message and before the calling party finishes leaving the audio message.

73. The computer system of claim 72, wherein the options include sending the phone call to a predetermined call destination.

74. The computer system of claim 72, wherein the options include sending an outbound audio message to be perceived by the calling party.

75. The computer system of claim 64, wherein the call processing options include an option to ignore the call.

76. The computer system of claim 64, wherein the call processing options include an option to send an audio message to the caller.

77. The computer system of claim 76, wherein the audio message is selectable by the first identity from among multiple different audio messages.

78. The computer system of claim 77, wherein the multiple different audio messages include an audio message that informs the caller that the call is being redirected to another phone number.

79. The computer system of claim 77, wherein the multiple different audio messages include an audio message that informs the caller that the call will be answered by a call recipient shortly.

80. The computer system of claim 64, wherein the call processing options are tailored to the first identity.

81. The computer system of claim 64, wherein the call processing element is further configured to receive and process an option selection from the first identity.

82. The computer system of claim 81, wherein the option selection is received through the one or more first external online service provider systems.

83. The computer system of claim 81, wherein the call processing element is further configured to vary the processing performed with respect to the option selection based upon whether the option selection is received from the first identity within a predetermined interval of time.

84. The computer system of claim 81, wherein the call processing element is configured to process the option selection by sending a call handling instruction that corresponds to the option selection to a telephone network through which the phone call was made.

85. The computer system of claim 84, wherein the call handling instruction directs the telephone network to forward the call.

86. The computer system of claim 85, wherein the call handling instruction directs the telephone network to forward the call to a voicemail system.

87. The computer system of claim 81, wherein the call processing element is configured to process the option selection by sending to the caller an audio message that corresponds to the option selection.

88. The computer system of claim 64, wherein the call processing element is further configured to access and process a default option selection if no option selection is received from the first identity within a predetermined interval of time.

89. The computer system of claim 64, wherein the call processing element is further configured to receive a first option selection from the first identity through one of the first external online service provider systems and receive a second option selection from the first identity through another of the first external online service provider systems.

90. The computer system of claim 89, wherein the call processing element is further configured to respond to the phone call in accordance with the first option selection if the first option selection is received before the second option selection.

91. The computer system of claim 89, wherein the call processing element is further configured to:

access a rank for the first option selection and for the second option selection; and

respond to the phone call in accordance with the first option selection if the first option selection has a higher rank than the second option selection.

92. The computer system of claim 48, wherein the first identity and the second identity are distinct.

93. The computer system of claim 48, wherein the one or more first external online service provider systems are different from the one or more second external online service provider systems.

94. The computer system of claim 48, wherein message contents of the first electronic communication are different from message contents of the second electronic communication.

95. The computer system of claim 48, wherein the one or more first external online service provider systems and the one or more second external online service provider systems comprise instant messaging systems.

96. An apparatus for alerting an intended recipient of a phone call, the apparatus comprising:

means for identifying an account based on a phone call received from a caller;

means for accessing configuration data related to the account;

means for identifying a first identity and a second identity associated with the account based on the configuration data accessed;

means for querying one or more first external online service provider systems across a network to determine whether the first identity is available to receive a first electronic communication associated with the phone call;

means for querying one or more second external online service provider systems across the network to determine whether the second identity is available to receive a second electronic communication associated with the phone call;

means for sending across the network to the one or more first external online service provider systems the first electronic communication associated with the phone call conditioned on whether the first identity is determined to be available to receive the first electronic communication; and

means for sending across the network to the one or more second external online service provider systems the second electronic communication associated with the phone call conditioned on whether the second identity is determined to be available to receive the second electronic communication,

wherein the one or more first external online service provider systems send the first electronic communication to the first identity, and

wherein the one or more second external online service provider systems send the second electronic communication to the second identity.

97. A method for alerting an intended recipient of a phone call, the method comprising:

identifying an account based on a phone call received from a caller;

accessing configuration data related to the account;

identifying an identity associated with the account based on the configuration data accessed;

identifying multiple external online service provider systems associated with the identity based on the communication data accessed;

querying each of the multiple external online service provider systems across a network to determine whether the identity is available to receive from the external online service provider an electronic communication associated with the phone call; and

sending across the network to at least one of the multiple external online service provider systems the electronic communication associated with the phone call conditioned on whether the identity is determined to be available to receive the electronic communication,

wherein the at least one of the multiple external online service provider systems sends the electronic communication to the identity.

98. The method of claim 97, wherein the multiple external online service provider systems comprise instant messaging systems.

99. The method of claim 98, wherein each of the instant messaging systems corresponds to a different communications device associated with the identity through which instant messages are received.

100. The method of claim 97, further comprising, determining whether a telephone line associated with the identity is unavailable to receive a telephone call and wherein the sending of the electronic communication is conditioned on the telephone line associated with the identity being determined to be unavailable.

101. The method of claim 97, wherein sending the electronic communication across the network comprises sending the electronic communication to each of the multiple online service provider systems.

102. The method of claim 97, further comprising:

accessing distribution preferences for the identity;

receiving an indication of availability for the identity from each of the multiple external online service providers in response to the query; and

selecting the at least one of the multiple external online service providers based on the received indications of availability of the identity and the distribution preferences of the identity.