Context-specific electronic performance support
First Claim
1. A computer-implemented method for providing performance support content for a device, comprising the steps of:
- displaying a first display screen comprising information related to a device;
receiving a request for performance support content for the device, the request comprising context information related to the first display screen;
identifying a content file based on the context information, the content file comprising performance support content responsive to the request; and
displaying a second display screen comprising the performance support content of the identified content file.
2 Assignments
0 Petitions
Accused Products
Abstract
Providing context-specific electronic performance support for a device through just-in-time knowledge transfer. Performance support content comprising information regarding device procedures, device alerts, and display screens for displaying information related to the device can be stored in multiple content files. Each content file can be associated with a device alert, a device procedure, and/or a display screen. Device users can interact with one or more display screens on a display associated with the device. The device users can request performance support content by activating an icon or hyperlink on the display screen(s). A content publisher can identify performance support content responsive to each request from one or more of the content files based on context information related to the display screen(s) on the display at the time of the request. The content publisher can display a display screen comprising the identified information on the display associated with the device.
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Citations
24 Claims
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1. A computer-implemented method for providing performance support content for a device, comprising the steps of:
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displaying a first display screen comprising information related to a device; receiving a request for performance support content for the device, the request comprising context information related to the first display screen; identifying a content file based on the context information, the content file comprising performance support content responsive to the request; and displaying a second display screen comprising the performance support content of the identified content file. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A computer-implemented method for creating performance support content for a device, comprising the steps of:
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creating a performance support file comprising performance support content corresponding to each of a plurality of device alerts and device procedures; associating a display screen configured to display information related to the device with at least one of the device alerts and device procedures; identifying information in the performance support file regarding the at least one of the device alerts and device procedures associated with the display screen; creating a content file comprising the identified information; and storing the content file in a data storage medium associated with the device. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18)
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19. A system for providing performance support content for a device, comprising:
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a content database comprising the performance support content for the device; a content requestor configured to; receive a request for the performance support content, and transmit context information related to a first display screen displayed on a display associated with the device to a content publisher; and the content publisher in communication with the content requestor and the content database and configured to; identify a content file comprising the performance support content based on the transmitted context information, and display a second display screen comprising the performance support content from the identified content file on the display, in response to the request. - View Dependent Claims (20, 21, 22, 23, 24)
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Specification