Process for searching a repository of resources
First Claim
Patent Images
1. Process for searching a repository of resources indexed by a search engine, said process comprising:
- monitoring the access to said repository by users and maintaining a shortcut index to resources which are flagged by the users;
processing at least some new queries entered by users with a first preliminary search within said shortcut index, wherein the first preliminary search is successful if at least one resource is found which has been flagged as being a good resource for a particular context of the searching process with respect to a user reguesting the search; and
conducting a full search of the repository if the first preliminary search is unsuccessful.
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Abstract
A process for accelerating search in a repository of resources indexed by a search engine. Each resource is classified in accordance with a least a first classification level. The process comprises the steps of: monitoring the access to said repository by the users and creating a shortcut index of resources which are flagged by the users in order to develop experience from the use of the repository; processing each new query entered by one user by a first preliminary searching within said shortcut index, followed by a standard search within the whole repository.
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Citations
13 Claims
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1. Process for searching a repository of resources indexed by a search engine, said process comprising:
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monitoring the access to said repository by users and maintaining a shortcut index to resources which are flagged by the users; processing at least some new queries entered by users with a first preliminary search within said shortcut index, wherein the first preliminary search is successful if at least one resource is found which has been flagged as being a good resource for a particular context of the searching process with respect to a user reguesting the search; and conducting a full search of the repository if the first preliminary search is unsuccessful. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A system for searching a repository of resources, said system comprising:
program code elements for monitoring the access to said repository by users and maintaining a shortcut index to resources which are flagged by the users; and
a search engine arranged to processing at least some new queries entered by users with a first preliminary search within said shortcut index, wherein the first preliminary search is successful if at least one resource is found which has been flagged as being a good resource for a particular context of the searching process with respect to a user requesting the search; and
to conduct a full search of the repository if the preliminary search is unsuccessful.- View Dependent Claims (10, 11)
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12. Process for searching a repository of electronic documents indexed by a search engine with each document being classified in accordance with a first and a second classification level, the process being arranged for use in a help-desk environment with a repository containing documents of problems-solving solutions, said first level classification being representative of a type of product and said second level of classification being representative of the nature of the problem to which said documents refer, said process comprising:
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monitoring the access to said repository by users and maintaining a shortcut index to documents which are flagged by the users; processing at least some new queries entered by users with a first preliminary search within said shortcut index, each query entered by a user comprising information elements representative of at least said first classification level and said second classification level and a set of keywords; conducting a full search of the repository if the preliminary search is unsuccessful, wherein said preliminary search comprises; using said information elements for determining a list of shortcuts corresponding to documents which were already flagged by preceding users accessing said repository and which correspond to the same information elements; carrying out a search within sets of keywords associated with the determined list of shortcut links; displaying at least some of said identified documents and inviting the user to flag a displayed document according to its usefulness.
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13. A data processing system having a mechanism for searching a repository of electronic documents indexed by a search engine with each document being classified in accordance with a first and a second classification level, the system being arranged for use in a help-desk environment with a repository containing documents of problems-solving solutions, said first level classification being representative of a type of product and said second level of classification being representative of the nature of the problem to which said documents refer, said system comprising:
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a monitoring arrangement for monitoring the access to said repository by users and for maintaining a shortcut index to documents which are flagged by the users; a user interface for allowing user to enter queries comprising information elements representative of at least said first classification level and said second classification level and a set of keywords; means arranged to process at least some new queries entered by users using preliminary search mechanism for carrying out a search in said shortcut index and to conduct a full search of the repository if the preliminary search is unsuccessful, wherein said preliminary search comprises; using said information elements for determining a list of shortcuts corresponding to documents which were already flagged by preceding users accessing said repository and which correspond to the same information elements;
carrying out a search within sets of keywords associated with the determined list of shortcut links; and
displaying at least some of said identified documents and inviting the user to flag a displayed document according to its usefulness.
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Specification