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Delivery expert system and method

  • US 7,265,861 B1
  • Filed: 09/15/2003
  • Issued: 09/04/2007
  • Est. Priority Date: 10/29/1996
  • Status: Expired due to Fees
First Claim
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1. A computer-implemented method for facilitating delivery of a document from a source to a destination over a network, comprising:

  • attempting an initial delivery of the document to the destination by using a first destination number associated with the destination;

    determining that the initial delivery attempt was unsuccessful;

    automatically retrieving multiple alternative destination numbers associated with the destination and already stored in a memory, each of the alternative destination numbers distinct from the first destination number; and

    automatically performing an additional attempt to deliver the document to the destination by,obtaining delivery information related to delivering the document to the destination and not related to the initial delivery attempt;

    selecting one of the alternative destination numbers as a second destination number, the selecting based at least in part on the obtained delivery information; and

    attempting a delivery of the document to the destination by using the second destination number.

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