Method and system for implementing a telephony services feature using voice XML

• US 7,266,182 B2
• Filed: 06/14/2002
• Issued: 09/04/2007
• Est. Priority Date: 06/14/2002
• Status: Expired due to Fees

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Creamer, Thomas E., Moore, Victor S., Winters, Scott L., Jaiswal, Peeyush
• Primary Examiner(s): Tsang; Fan
• Assistant Examiner(s): SING, SIMON P
• Application Number:
  US10/172,264
• Publication Number:
  US 20030231747A1
• Time in Patent Office: 1,908 Days
• Field of Search: 379/88.17, 379/88.18, 379/88.13, 370/353, 370/354
• US Class Current: 379/88.17
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/42144 by service provider
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML
• CPC Class Codes: H04Q 2213/13056 Routines, finite state machines
• CPC Class Codes: H04Q 2213/13109 Initializing, personal profile

Abstract

A method of implementing telephony services can include receiving a call from a telephony switch and matching the received call to a voice markup language document implementation of a telephony service. The voice markup language document can be retrieved from a data store. The received call can be processed in accordance with the retrieved voice markup language document thereby implementing the telephony service.

Claims

1. A method of implementing a public switched telephone network (PSTN) telephony service within a PSTN, the method comprising:

tracking an availability of a plurality of paired voice markup language parsers and service processors, said tracking based upon a registering of said plurality of paired parsers and service processors with a session manager;

receiving at a media gateway a call from a PSTN telephony switch, said media gateway connected directly to the PSTN via at least one circuit-switched connection;

matching said received call at said media gateway to a voice markup language for implementing said PSTN telephony service, said matching based upon a dialed number inbound service (DNIS) of the received call;

selecting an available one of the plurality of paired parsers and service processors for call processing;

retrieving said voice markup language document from a data store at said media gateway;

executing said retrieved voice markup language document to determine at least one PSTN functionality for implementing said PSTN telephony service; and

conveying said functionality to at least one channel processor of the PSTN in a format usable by said at least one PSTN channel processor to implement said PSTN telephony service entirely within said PSTN without routing the call thorough a data communications network.

2. The method of claim 1, wherein said DNIS defines a called directory number, and wherein the method further comprises

matching said directory number to a network location of said voice markup language document, wherein said directory number has been registered for said voice markup language document implementation of said PSTN telephony service.

3. The method of claim 2, further comprising:

transmitting said called directory number and said network location of said voice markup language document to said session manager.

4. The method of claim 3, said retrieving step further comprising:

providing said network location to a voice markup language parser of the selected one of the plurality of paired parsers and processors;

said parser retrieving said voice markup language document from said network location;

parsing said voice markup language document into an intermediate format; and

providing said parsed voice markup language document to said session manager.

5. The method of claim 4, said processing step further comprising:

providing said parsed voice markup language document to a service processor of the selected one of the plurality of paired parsers and processors for executing said voice markup language document.

6. A system for implementing a public switched telephone network (PSTN) telephony service within a PSTN, the system comprising:

a call processor unit connected directly to the PSTN via at least one circuit-switched connection and configured to receive circuit-switched calls from the PSTN, said call processor unit having a plurality of addresses of voice markup language documents for implementing PSTN telephony services associated with a plurality of directory numbers;

a plurality of voice markup language parsers configured to retrieve said voice markup language documents from said addresses and parse said voice markup language documents responsive to receiving said calls;

a plurality of service processors configured to execute said parsed voice markup language documents to determine at least one PSTN functionality for implementing said PSTN telephony service, wherein a one of the plurality of service processors is paired with a one of the plurality of voice markup language parsers;

a PSTN channel processor configured to receive the at least one PSTN functionality from said plurality of service processors for implementing said PSTN telephony service entirely within said PSTN without routing the call through a data communications network; and

at least one session manager configured to coordinate operation of said plurality of voice markup language parsers and said plurality of service processors for parsing and executing said voice markup language document,

wherein said at least one session manager is configured to select a currently available one of the plurality of paired parsers and service processors to parse and execute said voice markup language document, wherein said at least one session manager is configured to track a current availability of ones of the plurality of paired parsers and service processors currently registered with said at least one session manager, and

wherein said at least one session manager is configured to pass information between a voice markup language parser and a service processor of the selected one of the plurality of paired parsers and service processors.

7. The system of claim 6, said call processing unit further comprising:

an interface to each one of said plurality of service processors, wherein said interface is configured to perform bridge service functions.

8. The system of claim 7, wherein said interface is transaction capabilities application part enabled.

9. The system of claim 6, wherein said plurality of voice markup language parsers, said plurality of service processors, and said at least one session manager are each disposed in a separate computing machines.

10. The system of claim 6, wherein said plurality of voice markup language parsers and said plurality of service processors run within separate and independent virtual machines.

11. The system of claim 10, further comprising:

a data store including said voice markup language documents.

12. The system of claim 11, further comprising:

a server communicatively linked to said data store and said plurality of voice markup language parsers for facilitating the retrieval of said voice markup language documents.

13. The system of claim 12, further comprising:

a cache memory disposed between said plurality of session managers and said plurality of voice markup language parsers configured to store frequently retrieved voice markup language documents.

14. A machine-readable storage, having stored thereon a computer program having a plurality of code sections executable by a machine for causing the machine to perform the steps of:

tracking an availability of a plurality of paired voice markup language parsers and service processors, said tracking based upon a registering of said plurality of pair parsers and service processors with a session manager;

receiving at a media gateway a call from a PSTN telephony switch, said media gateway connected directly to the PSTN via at least one circuit-switched connection;

matching said received call at said media gateway to a voice markup language for implementing said PSTN telephony service, said matching based upon a dialed number inbound service (DNIS) of the received call;

identifying an available one of the plurality of paired parsers and service processors for call processing;

retrieving said voice markup language document from a data store at said media gateway;

executing said retrieved voice markup language document to determine at least one PSTN functionality for implementing said PSTN telephony service; and

conveying said functionality to at least one channel processor of the PSTN in a format usable by said at least one PSTN channel processor to implement said PSTN telephony service entirely within said PSTN without routing the call thorough a data communications network.

15. The machine-readable storage of claim 14, wherein said DNIS defines a called directory number, and further comprising:

matching said directory number to a network location of said voice markup language document, wherein said directory number has been registered for said voice markup language document implementation of said PSTN telephony service.

16. The machine-readable storage of claim 15, further comprising:

transmitting said called directory number and said network location of said voice markup language document to said session manager.

17. The machine-readable storage of claim 16, said retrieving step further comprising:

providing said network location to a voice markup language parser of the selected one of the plurality of paired parsers and service processors;

said parser retrieving said voice markup language document from said network location;

parsing said voice markup language document into an intermediate format; and

providing said parsed voice markup language document to said session manager.

18. The machine-readable storage of claim 17, said processing step further comprising:

providing said parsed voice markup language document to a service processor of the selected one of the plurality of pair parsers and service processors for executing said voice markup language document.