Methods and apparatus for returning a call over a telephony system

• US 7,266,185 B2
• Filed: 04/05/2004
• Issued: 09/04/2007
• Est. Priority Date: 11/01/2001
• Status: Expired due to Fees

• Current Assignee: CallWave Communications, LLC
• Original Assignee: FuzeBox, Inc.
• Inventors: Trandal, David S., Brahm, David J., Kelley, Colin
• Primary Examiner(s): Nguyen; Quynh H.
• Application Number:
  US10/818,090
• Publication Number:
  US 20040190703A1
• Time in Patent Office: 1,247 Days
• Field of Search: 379/142.02, 379/142.01, 379/142.06, 379/210.01
• US Class Current: 379/142.02
• CPC Class Codes: H04M 3/42195 Arrangements for calling back a calling subscriber when the wanted subscriber ceases to be busy H04M3/48
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04Q 2213/13091 CLI, identification of calling line
• CPC Class Codes: H04Q 2213/13152 Callback
• CPC Class Codes: H04Q 2213/13175 Graphical user interface [GUI], WWW interface, visual indication
• CPC Class Codes: H04Q 3/0016 Arrangements providing connection between exchanges

Abstract

The present invention provides a call-return process and system, wherein a called party can return a missed call to a caller'"'"'s private number. A forwarded call is received by a call management system, wherein the forwarded call was originally directed by a caller to a first telephone line associated with a user. The call management system receives call signaling information, including a phone number, associated with the caller. The call management system then determines whether the phone number is a private phone number or a public phone number. If the phone number is private, the call management system notifies the user of the call, and without revealing the caller'"'"'s phone number to the user, enables the user to return the caller'"'"'s call.

Claims

1. A method of performing a return-call operation to a caller'"'"'s private number so as not to reveal the private number to a called party, the method comprising:

receiving at a call management system a call from a caller, the call intended for a user;

receiving signaling information, including a phone number associated with the caller;

determining whether the phone number is a private phone number based on the signaling information;

when the phone number is a private phone number,

causing a display message to be presented to the user, the display message notifying the user of the call, wherein the display message does not include the private phone number;

storing the private phone number in computer readable memory, wherein the user is prevented from viewing the phone number in an unencrypted form; and

enabling the user to return the call to the private phone number without revealing the private phone number using a call bridging operation performed by the call management system, to thereby prevent the caller'"'"'s private phone number from appearing on a telephone bill of the user as a result of the return call.

2. The method as defined in claim 1, wherein the call bridging operation comprises:

first calling the user;

then calling the caller; and

bridging the calls to the user and the caller.

3. The method as defined in claim 1, wherein the call bridging operation comprises:

first calling the caller;

then calling the user; and

bridging the calls to the user and the caller.

4. The method as defined in claim 1, further comprising, when the phone number is not private, causing a display message to be presented to the user, the display message notifying the user of the call and displaying the caller phone number.

5. The method as defined in claim 1, wherein the call was forwarded to the call management system at least partly as a result of one of a Call Forward On Busy operation, a call forward on Ring-No-Answer operation, or a call forward on Do-Not-Disturb operation.

6. The method as defined in claim 1, wherein the display message is transmitted by the call management system to a computer terminal associated with the user, wherein the computer terminal is one of a personal computer, an interactive television, or a networked-enabled personal digital assistant (PDA).

7. The method as defined in claim 1, further comprising:

storing the private phone number in a call management system database; and

storing a pointer to the stored private phone number on a computer terminal associated with the user, wherein the computer terminal is configured to transmit the pointer to the call management system in order to call the stored private phone number without revealing the stored private phone number to the user.

8. The method as defined in claim 1, further comprising enabling the user to return the call via a computer modem, wherein the computer modem dials the phone number and the user uses a POTs phone to converse with the caller.

9. The method as defined in claim 1, further comprising:

in response to the call management system receiving the call, enabling the caller to record a voice message; and

transmitting the recorded voice message to a computer terminal associated with the user.

10. The method as defined in claim 1, further comprising:

in response to the call management system receiving the call, enabling the caller to provide a voice message; and

streaming the voice message to a computer terminal associated with the user in substantially real time.

11. The method as defined in claim 1, wherein the user is a call management system subscriber.

12. The method as defined in claim 1, wherein the call is returned using a POTs system.

13. The method as defined in claim 1, wherein the signaling information includes Advanced Intelligent Network (AIN) signaling information.

14. The method as defined in claim 1, wherein the signaling information includes SS7 signaling information.

15. The method as defined in claim 1, wherein the signaling information includes ISDN signaling information.

16. The method as defined in claim 1, further comprising:

receiving from the user a caller identifier for the caller;

storing the caller identifier in association with the caller phone number without revealing the caller phone number to the user;

receiving a second call from the caller; and

providing the user with a notification of the second call without revealing the caller phone number to the user, the second call notification including the caller identifier.

17. The method as defined in claim 1, further comprising:

receiving a second call intended for a second user, the second call including signaling information providing the originating phone number associated with the second call; and

causing the originating phone number associated with the second call to be transmitted to a VoIP system without revealing the originating phone number associated with the second call to the second user, to thereby connect the second user to originating phone number associated with the second call using VoIP.

18. The method as defined in claim 17, further comprising utilizing H.323 protocol to provide VoIP communication.

19. The method as defined in claim 17, further comprising utilizing Session Initiation Protocol (SIP) to provide VoIP communication.

20. The method as defined in claim 17, wherein the second user is offered a choice of returning the call via a POTS telephone and a VoIP communications apparatus.

21. A method of performing a return-call operation to a caller'"'"'s private number so as not to reveal the private number to a called party, the method comprising:

receiving from a caller a call intended for a user;

receiving signaling information, including a private phone number associated with the caller;

generating a message notifying the user of the call, wherein the message notification does not include the private phone number;

enabling the user to return the call to the private phone number without revealing the private phone number to the user; and

storing the private phone number in computer readable memory, wherein the user is prevented from viewing the stored private phone number in unencrypted form, and wherein the call is returned to the caller'"'"'s private phone number using a call bridging operation to thereby inhibit the caller'"'"'s private phone number from appearing on a telephone bill of the user as a result of the return call.

22. The method as defined in claim 21, further comprising:

receiving from the user an identifier for the caller;

storing the identifier in association with the caller phone number;

receiving a second call from the caller; and

providing the user with a notification of the second call without revealing the caller phone number, the second call notification including the caller identifier.

23. The method as defined in claim 21, further comprising causing a user-created identifier associated with the caller to be presented to the user via the notification without revealing the caller'"'"'s private phone number.

24. The method as defined in claim 21, further comprising returning the call using Voice over Internet Protocol (VoIP).

25. The method as defined in claim 21, wherein the call was received by a call management system at least partly as a result of one of a Call Forward On Busy operation, a call forward on Ring-No-Answer operation, and a call forward on Do-Not-Disturb operation.

26. The method as defined in claim 21, wherein the message is transmitted for display to a computer terminal associated with the user.

27. The method as defined in claim 21, wherein the bridging is performed by calling the user, calling the caller, and bridging the calls to the user and the caller.

28. The method as defined in claim 21, further comprising:

storing the phone number in a central call manager system database; and

storing a pointer to the stored phone number on a computer terminal associated with the user.

29. The method as defined in claim 21, further comprising:

receiving a pointer to the stored private phone number from a user terminal; and

calling the stored private phone number without revealing the stored private phone number to the user.

30. The method as defined in claim 21, further comprising enabling the user to return the call via a computer modem, wherein the computer modem dials the phone number and the user uses a POTs phone to converse with the caller.

31. The method as defined in claim 21, further comprising:

in response to receiving the call intended for the user, enabling the caller to record a voice message; and

transmitting the recorded voice message to a computer terminal associated with the user.

32. The method as defined in claim 21, further comprising:

at least partly in response to receiving the call, enabling the caller to provide a voice message; and

streaming the voice message to a computer terminal associated with the user in substantially real time.

33. The method as defined in claim 21, wherein the call is returned using a POTs system.

34. The method as defined in claim 21, wherein the signaling information includes Advanced Intelligent Network (AIN) signaling information.

35. The method as defined in claim 21, wherein the signaling information includes ISDN signaling information.

36. The method as defined in claim 21, wherein the signaling information includes SS7 signaling information.

37. The method as defined in claim 21, further comprising:

receiving a second call intended for a second user, the second call including signaling information providing the originating phone number associated with the second call;

causing the originating phone number associated with the second call to be transmitted to a VoIP system without revealing the originating phone number associated with the second call to the second user; and

causing the second user to be connected to a terminal associated with the second call'"'"'s originating phone number using VoIP.

38. The method as defined in claim 21, wherein the user is offered a choice of returning the call via one of a POTS telephone and a VoIP communications apparatus.

39. A method of processing a call from a caller with a private number to a first user without revealing the private number to the first user, the method comprising:

receiving at a call management system a first call from a caller and an associated private phone number, wherein the first call is intended for a first user;

storing the private phone number in computer readable memory, wherein the user is prevented from viewing the phone number in an unencrypted form;

initiating the transmission of a message over a computer network to a computer terminal used by the first user, the message configured to provide a notification related to the call without displaying the private phone number to the first user; and

enabling the first user to return the call to the private phone number without revealing the private phone number to the first user and without the private phone number appearing on the first user'"'"'s phone bill.

40. The method as defined in claim 39, further comprising:

receiving a second call intended for the first user from a second caller at the call management system;

receiving a public phone number associated with the second caller;

transmitting a second message over the computer network to the computer terminal, the second message configured to provide a notification related to the second call;

and causing the display of the public phone number to the first user.

41. The method as defined in claim 39, wherein enabling the first user to return the call to the caller without revealing the private phone number to the first user further comprises bridging calls between the caller and the first user.

42. The method as defined in claim 41, wherein bridging is performed by calling the first user, calling the caller, and then bridging the calls to the first user and the caller.

43. The method as defined in claim 39, further comprising:

storing the private phone number in computer readable memory associated with the call management system; and

storing a pointer to the stored private phone number on the first user'"'"'s computer terminal, wherein the computer terminal is configured to cause a second call to be placed to the stored private number without revealing the stored private number to the first user by transmitting the pointer over the computer network to the call management system, wherein the call management system places the second call.

44. The method as defined in claim 39, wherein the private number is received by the call management system via Advanced Intelligent Network (AIN) signaling.

45. The method as defined in claim 39, wherein the private number is received by the call management system via ISDN signaling.

46. The method as defined in claim 39, wherein the private number is received by the call management system via SS7 signaling.

47. The method as defined in claim 39, wherein the first call was forwarded to the call management system via a toll-free number.

48. The method as defined in claim 39, further comprising:

enabling the caller to record a voice message in response to the call management system receiving the first call; and

transmitting the recorded voice message to the computer terminal associated with the first user.

49. The method as defined in claim 39, wherein the caller has activated caller-ID blocking.

50. The method as defined in claim 39, further comprising:

providing the first user an identifier associated with the caller without revealing the caller'"'"'s phone number at least partly in response to determining that the caller'"'"'s phone number is private,

wherein the identifier was previously defined by the first user.

51. The method as defined in claim 39, wherein the computer terminal is one of a personal computer, an interactive television, and a networked-enabled personal digital assistant (PDA).

52. The method as defined in claim 39, further comprising:

at least partly in response to receiving the first call, enabling the caller to provide a voice message; and

streaming the voice message to the computer terminal in substantially real time.

53. The method as defined in claim 39, wherein the first call is returned using a POTs system.

54. The method as defined in claim 39, further comprising:

receiving a first user specified identifier for the caller;

storing the identifier in association with the caller phone number;

receiving a second call from the caller; and

providing the first user with a notification of the second call without revealing the caller phone number, the second call notification including the caller identifier.

55. The method as defined in claim 39, further comprising:

receiving a second call intended for a second user, the second call including signaling information providing the originating phone number associated with the second call;

asking the second user if the second user wants to return the second call without revealing to the second user the originating phone number associated with the second call; and

causing the originating phone number associated with the second call to be transmitted to a VoIP system without revealing the originating phone number associated with the second call to the second user, to thereby connect the second user to originating phone number associated with the second call using VoIP.

56. The method as defined in claim 55, further comprising utilizing H.323 protocol to provide VoIP communication.

57. The method as defined in claim 55, further comprising utilizing Session Initiation Protocol (SIP) to provide VoIP communication.

58. The method as defined in claim 39, wherein the first user is offered a choice of returning the first call via a POTS telephone and a VoIP communications apparatus.

59. A method of returning a call to a private number so as not to reveal the private number to a called party, comprising:

receiving a call intended for a first user, the call including signaling information providing the originating phone number;

determining if the originating phone number is private;

when the originating phone number is private;

storing the private phone number in computer readable memory, wherein the user is prevented from viewing the phone number in an unencrypted form;

enabling the first user to return a call, without revealing the private originating phone number to the first user; and

causing the private originating phone number to be transmitted to a VoIP system without revealing the private originating phone number to the first user, to thereby connect the first user to the private originating phone number using VoIP.

60. The method as defined in claim 59, wherein the first user is offered a choice of returning the call via a POTS telephone and a VoIP communications apparatus.

61. The method as defined in claim 59, further comprising utilizing H.323 protocol to provide VoIP communication.

62. The method as defined in claim 59, further comprising utilizing Session Initiation Protocol (SIP) to provide VoIP communication.

63. The method as defined in claim 59, wherein the first user communicates with the caller using a computer terminal handset.

64. The method as defined in claim 59, further comprising:

determining if the first user is online via a computer terminal; and

at least partly in response to determining that the first user is online, automatically connecting the first user to the private originating phone number using VoIP.

65. The method as defined in claim 59, wherein the bridging operation performed by the call management system to enable the user to return the call received at the call management system further comprises:

the call management system placing an outcall to the caller; and

bridging the outcall to the caller with a call between the user and the call management system.

66. The method as defined in claim 59, wherein the call management system interfaces with the PSTN as a Class 5 switch.

67. The method as defined in claim 59, the method further comprising enabling the user to create a contact record for the caller without visually providing the private caller phone number to the user, wherein the user can place calls to the caller via the contact record.

68. A method of performing a call operation for a call associated with a caller private phone number, the method comprising:

receiving from a caller a call intended for a user;

receiving signaling information, including a private phone number associated with the caller;

storing the private phone number in computer readable memory, wherein the user is prevented from viewing the phone number in an unencrypted form;

notifying the user of the call, wherein the notification does not include the private phone number;

enabling the user to call the private phone number without revealing the private phone number to the user; and

storing the private phone number in computer readable memory without providing the private phone number to the user, wherein the call to the caller'"'"'s private phone number is performed using a call bridging operation, and the caller'"'"'s private phone number does not appear on a telephone bill of the user as a result of the call to the caller'"'"'s private phone number.

69. The method as defined in claim 68, the method further comprising

receiving a caller identifier for the caller provided by the user;

storing the caller identifier in association with the private caller phone number without revealing the private caller phone number to the user;

receiving a second call from the caller; and

providing the user with a notification of the second call without revealing the private caller phone number to the user, the second call notification including the user provided caller identifier.

70. The method as defined in claim 69, wherein the user provided call identifier is stored in a database remote from the user.

71. The method as defined in claim 69, wherein the user provided call identifier is stored on a terminal associated with the user.

72. The method as defined in claim 68, the method further comprising enabling the user to assign an identifier to the caller which is stored in computer readable memory, wherein the user can call the caller via the identifier, without the private caller phone number being revealed to the user.

73. The method as defined in claim 68, wherein the bridging operation further comprises:

placing an outcall to the caller via a call processing system; and

bridging the outcall to the caller with a call between the user and the call processing system.

74. The method as defined in claim 68, further comprising:

enabling the caller to record a voice message via the call; and

providing the user with access to the voice message via a computer terminal.

75. The method as defined in claim 68, further comprising:

enabling the caller to record a voice message via the call; and

providing the user with access to the voice message via an interactive television.

76. The method as defined in claim 68, wherein the user is offered a plurality of communication method choices for calling the caller.

77. The method as defined in claim 68, the method further comprising enabling the user to select from a plurality of terminals that is to be used to call the caller, the plurality of terminals including a POTS telephone or a VoIP communications device.

78. The method as defined in claim 68, the method further comprising enabling the creation of a contact record for the caller without providing the private caller phone number to the user, wherein the contact record can be used to call the caller.

79. A method of performing a call operation with respect to a private phone number, the method comprising:

receiving from a caller a call intended for a user;

receiving signaling information, including a private phone number associated with the caller;

recording a voice message from the caller;

notifying the user of the call, wherein the notification does not include the private phone number;

enabling the user to place a call to the private phone number without revealing the private phone number to the user; and

storing the private phone number in the call processing system, wherein the user is prevented from viewing the private phone number in an unencrypted form,

wherein the call is placed to the caller'"'"'s private phone number using a call bridging operation and the caller'"'"'s private phone number does not appear on a telephone bill of the user as a result of the call to the private phone number.

80. The method as defined in claim 79, wherein the call bridging operation comprises:

first calling the user;

then calling the caller; and

bridging the calls to the user and the caller.

81. The method as defined in claim 79, wherein the call bridging operation comprises:

first calling the caller;

then calling the user; and

bridging the calls to the user and the caller.

82. The method as defined in claim 79, wherein the call bridging operation comprises:

placing an outcall to the caller via a call processing system; and

bridging the outcall to the caller with a call between the user and the call processing system.

83. The method as defined in claim 79, wherein the notification is transmitted to a personal computer or personal digital assistant associated with the user.

84. The method as defined in claim 79, wherein the notification is transmitted to an interactive television.

85. The method as defined in claim 79, wherein the notification is emailed to the user.