Information services enhancements

• US 7,269,417 B1
• Filed: 05/16/2003
• Issued: 09/11/2007
• Est. Priority Date: 05/16/2003
• Status: Active Grant

• Current Assignee: Avaya Incorporated
• Original Assignee: Nortel Networks Limited (Nortel Networks Corporation)
• Inventors: Bokish, Bruce
• Primary Examiner(s): Gelin; Jean
• Assistant Examiner(s): DOAN, PHUOC HUU
• Application Number:
  US10/439,360
• Time in Patent Office: 1,579 Days
• Field of Search: 455/428, 455/422.1, 705/39, 705/35, 345/738
• US Class Current: 455/428
• CPC Class Codes: G06Q 20/10 specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems
• CPC Class Codes: H04L 12/1859 adapted to provide push services, e.g. data channels
• CPC Class Codes: H04L 51/066 Format adaptation, e.g. format conversion or compression
• CPC Class Codes: H04M 3/487 Arrangements for providing information services, e.g. recorded voice services or time announcements
• CPC Class Codes: H04M 3/5166 in combination with interactive voice response systems or voice portals, e.g. as front-ends

Abstract

The present invention relates to an information services system wherein requesters can call in to the information services system, request information, and additionally, subscribe to receive updates or alerts that are pertinent to the requested information. Accordingly, a single request for information by a requestor can trigger the receipt of periodic updates and alerts without requiring subsequent requests.

Claims

1. A method for providing information services comprising:

a) receiving a request from a requester via a voice session;

b) accessing information responsive to the request;

c) delivering the information to the requestor;

d) detecting a change to the information or an event bearing on the information after delivering the information; and

e) delivering subsequent information to the requestor upon detecting the change or the event, the subsequent information including an update indicative of the change of the information or an alert regarding the event bearing on the information, wherein delivering the subsequent information further comprises;

creating an electronic message including the subsequent information; and

effecting delivery of the electronic message in a manner causing the subsequent information to be received by a communication device in an electronic format wherein the subsequent information is delivered outside of the voice session, wherein delivery of the electronic message is effected by sending the electronic message to a first address of a message delivery service, which is adapted to receive the electronic message, retrieve the subsequent information, create a second message, and send the second message to a second address associated with the communication device.

2. The method of claim 1 further comprising receiving another request from the requestor to receive the subsequent information.

3. The method of claim 2 wherein the another request is received during the voice session.

4. The method of claim 2 further comprising offering to provide the subsequent information to the requestor when the subsequent information becomes available, wherein the offering precedes receiving the another request.

5. The method of claim 1 wherein delivering the subsequent information further comprises calling a telephony device associated with the requestor to establish a second voice session and audibly providing the subsequent information to the requester via the second voice session.

6. The method of claim 1 wherein delivery of the electronic message is effected by sending the electronic message to an address for the communication device.

7. The method of claim 6 wherein the communication device is associated with the requestor.

8. The method of claim 6 wherein the communication device facilitated the voice session.

9. The method of claim 6 wherein the communication device is unaffiliated with the requestor.

10. The method of claim 1 wherein the communication device is associated with the requestor.

11. The method of claim 1 wherein the communication device participates in the voice session.

12. The method of claim 1 wherein the communication device is unaffiliated with the requester.

13. The method of claim 1 further comprising receiving instruction from the requestor during the voice session identifying how to effect delivery of the subsequent information to the requestor.

14. The method of claim 1 further comprising providing an audible response to convey the information to the user via the voice session.

15. The method of claim 1 wherein the subsequent information is formatted in a manner in which it is readily acceptable by an application provided on a device receiving the subsequent information.

16. The method of claim 1 wherein the subsequent information is delivered via at least one of a group consisting of email, instant messaging, text messaging, and short messaging service.

17. The method of claim 1 wherein the requestor requests information services where the information services are directory assistance services and the information and subsequent information are related to telephony information for telephony subscribers.

18. The method of claim 17 wherein the subsequent information is related to a party identified in the request and includes at least one of a group consisting of:

a) a directory number associated with a requested party;

b) an address associated with the requested party;

c) an electronic business card for the requested party;

d) a location associated with the requested party; and

e) driving directions to the requested party.

19. An information services system for providing information services comprising a control system associated with at least one communication interface and adapted to:

a) receive a request from a requester via a voice session;

b) access information responsive to the request;

c) deliver the information to the requester;

d) detect a change to the information or an event bearing on the information after delivering the information; and

e) deliver subsequent information to the requester upon detecting the change or the event, the subsequent information including an update indicative of the change of the information or an alert regarding the event bearing on the information, wherein to effect delivery of the subsequent information, the control system is further adapted to;

create an electronic message including the subsequent information; and

effect delivery of the electronic message in a manner causing the subsequent information to be received by a communication device in an electronic format wherein the subsequent information is delivered outside of the voice session, wherein to effect delivery of the electronic message, the control system is further adapted to send the electronic message to a first address of a message delivery service, which is adapted to receive the electronic message, retrieve the subsequent information, create a second message, and send the second message to a second address associated with the communication device.

20. The information services system of claim 19 wherein the control system is further adapted to receive another request from the requestor to receive the subsequent information.

21. The information services system of claim 20 wherein the another request is received during the voice session.

22. The information services system of claim 20 wherein the control system is further adapted to offer to provide the subsequent information to the requestor when the subsequent information becomes available, wherein the offer precedes receiving the another request.

23. The information services system of claim 19 wherein to deliver the subsequent information, the control system is further adapted to call a telephony device associated with the requestor to establish a second voice session and audibly provide the subsequent information to the requester via the second voice session.

24. The information services system of claim 19 wherein to effect delivery of the electronic message the control system is further adapted to send the electronic message to an address for the communication device.

25. The information services system of claim 24 wherein the communication device is associated with the requester.

26. The information services system of claim 24 wherein the communication device facilitated the voice session.

27. The information services system of claim 24 wherein the communication device is unaffiliated with the requestor.

28. The information services system of claim 19 wherein the communication device is associated with the requester.

29. The information services system of claim 19 wherein the communication device participated in the voice session.

30. The information services system of claim 19 wherein the communication device is unaffiliated with the requestor.

31. The information services system of claim 19 wherein the control system is further adapted to receive instruction from the requestor during the voice session identifying how to effect delivery of the subsequent information to the requester.

32. The information services system of claim 19 wherein the control system is further adapted to provide an audible response to convey the information to the requestor via the voice session.

33. The information services system of claim 19 wherein the subsequent information is formatted in a manner in which it is readily acceptable by an application provided on a device receiving the subsequent information.

34. The information services system of claim 19 wherein the subsequent information is delivered via at least one of a group consisting of email, instant messaging, text messaging, and short messaging service.

35. The information services system of claim 19 wherein the information services are directory assistance services and the information and subsequent information are related to telephony information for telephony subscribers.

36. The information services system of claim 35 wherein the subsequent information is related to a party identified in the request and includes at least one of a group consisting of:

a) a directory number associated with a requested party;

b) an address associated with the requested party;

c) an electronic business card for the requested party;

d) a location associated with the requested party; and

e) driving directions to the requested party.