Routing messages using presence information

• US 7,269,627 B2
• Filed: 07/27/2001
• Issued: 09/11/2007
• Est. Priority Date: 07/27/2001
• Status: Active Grant

• Current Assignee: Tahoe Research Limited (f/k/a Learndale Limited) (Vector Capital Corporation)
• Original Assignee: Intel Corporation
• Inventors: Knauerhase, Robert C.
• Primary Examiner(s): Lahibalad; Abdul
• Assistant Examiner(s): JACOBS, LASHONDA T
• Application Number:
  US09/917,300
• Publication Number:
  US 20030023691A1
• Time in Patent Office: 2,237 Days
• Field of Search: 709/206, 709/203, 709/217, 709/219
• US Class Current: 709/206
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/066 Format adaptation, e.g. format conversion or compression
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04M 3/42374 where the information is provided to a monitoring entity such as a potential calling party or a call processing server

Abstract

Routing a message (e.g., text message, voice message, etc.) based on the accessibility of an intended recipient'"'"'s associated communication channels (e.g., email, fax, instant message, cell, landline, etc.) may involve discovering information relating to an accessibility state of one or more communication channels associated with the message recipient; maintaining a data repository comprising the discovered accessibility state information; and routing a message to the message recipient based on information in the data repository.

Claims

1. A machine-implemented method comprising:

discovering information relating to an accessibility state of one or more communication channels associated with a specific message recipient, wherein at least one of the communication channels is a bridged connection including at least one bridging device and a recipient device, and wherein the discovering information comprises interrogating at least one bridging device regarding the availability of a recipient device;

maintaining a data repository comprising the accessibility state information discovered by said discovering and user preferences relating to user preferred message routing paths;

storing user schedule information that defines a user schedule in the data repository; and

routing a message addressed to the specific message recipient based on information in the data repository by using an intelligent routing decision that is based on a context appropriate level of obtrusiveness determined from a user'"'"'s schedule at the time of the routing, based on the user schedule information.

2. The method of claim 1 wherein the accessibility state information discovered by said discovering includes information relating to whether the recipient is reachable via a communications channel.

3. The method of claim 1 wherein the accessibility state information discovered by said discovering includes information relating to whether the recipient is available via a communications channel.

4. The method of claim 1 wherein routing the message also comprises choosing one or more communications channels associated with the message recipient such that at least one of the following conditions is met:

the message is likely to reach the message recipient or the message is likely to reach the message recipient in a timely manner.

5. The method of claim 1 wherein discovering information comprises receiving information from a communications service provider relating to at least one of the message recipient'"'"'s communications status or activity.

6. The method of claim 1 wherein discovering information comprises receiving information from the message recipient relating to the message recipient'"'"'s communications status.

7. The method of claim 1 further comprising providing a capability for a machine to receive from a message sender a device-independent identifier uniquely identifying the message recipient.

8. A method as in claim 1, wherein said accessibility state of one or more communication channels also includes interrogating at least an accessibility of each of a cellular phone, and an Internet based communication system.

9. A method as in claim 1, further comprising, prior to said discovering, forming a message that includes a device independent that uniquely identifies a specific recipient of the message, and using said identifier for said interrogating.

10. A computer readable storage medium, having machine-readable instructions for causing the machine to perform operations comprising:

discover information relating to an accessibility state of one or more communication channels associated with a specific message recipient, wherein at least one of the communication channels is bridged connection including at least one bridging device and a recipient device, and wherein the discovering information comprises interrogating at least one bridging device regarding the availability of a recipient device;

maintain a data repository comprising the accessibility state information discovered by said discover information operation and user preferences relating to user preferred message routing paths;

store user schedule information that defines a user schedule in the data repository; and

route a message addressed to the specific message recipient based on information in the data repository by using an intelligent routing decision that is based on a context appropriate level of obtrusiveness determined from a user'"'"'s schedule at the time of the routing, based on the user schedule information.

11. The instructions of claim 10 wherein the accessibility state information discovered by said discover information operation includes information relating to whether the recipient is reachable via a communications channel.

12. The instructions of claim 10 wherein the accessibility state information discovered by said discover information operation includes information relating to whether the recipient is available via a communications channel.

13. The instructions of claim 10 wherein the instructions to route the message also comprise instructions to choose one or more communications channels associated with the message recipient such that at least one the following conditions is met:

the message is likely to reach the message recipient or the message is likely to reach the message recipient in a timely manner.

14. The instructions of claim 10 wherein the instructions to discover information comprise instructions to receive information from a communications service provider relating to at least one of the messaqe recipient'"'"'s communications status or activity.

15. The instructions of claim 10 wherein the instructions to discover information comprise instructions to receive information from the message recipient relating to the message recipient'"'"'s communications status.

16. The instructions of claim 10 further comprising instructions to receive from a message sender a device-independent identifier uniquely identifying the message recipient.

17. A message-routing system comprising:

one or more discovery processes configured to discover information relating to an accessibility state of one or more communication channels associated with a specific message recipient who is specifically identified in a message, wherein at least one of the communication channel is a bridge connection including at least one bridging device and a recipient device, and wherein the discovering information comprises interrogating at least one bridging device regarding the availability of a recipient device;

a data repository comprising configured to store the accessibility state information discovered by said one or more discovery processes and user preferences relating to user preferred message routing paths, said data repository also configured to store user schedule information that defines a user schedule; and

;

a message routing decision process configured to route the message addressed to the at least one bridging device to the message recipient using an intelligent routing decision that is based on a context appropriate level of obtrusiveness determined from a user'"'"'s schedule at the time of the routing, based on the user schedule information.

18. The system of claim 17 wherein the message routing decision process is also configured to choose one or more communications channels associated with the message recipient such that at least one the following conditions is met:

the message is likely to reach the message recipient, or the message is likely to reach the message recipient in a timely manner.

19. The system of claim 17 wherein the one or more discovery processes are configured to receive information from at least one of a communications service provider or from the message recipient relating to at least one of the message recipient'"'"'s communications status or activity.

20. A machine-implemented method comprising:

discovering information relating to an accessibility state of one or more communication channels associated with a specific message recipient, wherein one or more of the communication channels is a bridged connection including at least one bridging device and a recipient device;

maintaining a data repository comprising the accessibility state information discovered by said discovering;

storing user schedule information that defines a user schedule in the data repository; and

routing a message addressed to the specific message recipient based on information in the data repository by using an intelligent routing decision that is based on a context appropriate level of obtrusiveness determined from a user'"'"'s schedule at the time of the routing, based on the user schedule information.

21. A message-routing system comprising:

a reception unit configured to receive device-independent identifier uniquely identifying a specific message recipient;

one or more discovery processes configured to discover information relating to an accessibility state of one or more communication channels associated with the message recipient;

a data repository configured to store the accessibility state information discovered by said one or more discovery processes, said data repository also configured to store user schedule information that defines a user schedule in the data repository; and

a message routing decision process configured to route a message to the message recipient by using an intelligent routing decision that is based on a context appropriate level of obtrusiveness determined from a user'"'"'s schedule at the time of the routing, based on the user schedule information.