System and method for providing location and call back information for special number calls from phone sets serviced by a privately served network

• US 7,272,386 B2
• Filed: 01/30/2003
• Issued: 09/18/2007
• Est. Priority Date: 01/31/2002
• Status: Expired due to Fees

• Current Assignee: West Safety Services, Inc. (West Corporation)
• Original Assignee: Intrado Incorporated (West Corporation)
• Inventors: Meer, Stephen Marc
• Primary Examiner(s): Nguyen; Duc M.
• Assistant Examiner(s): Genack; Matthew
• Application Number:
  US10/354,803
• Publication Number:
  US 20030148757A1
• Time in Patent Office: 1,692 Days
• Field of Search: None
• US Class Current: 455/414.1
• CPC Class Codes: H04M 1/715 using two or more extensions per line cordless telephones H04M1/725
• CPC Class Codes: H04M 2242/30 Determination of the location of a subscriber
• CPC Class Codes: H04M 3/229 Wire identification arrangements; Number assignment determination
• CPC Class Codes: H04M 3/42229 Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location diverting calls from one subscriber to another subscriber, i.e. two different subscriptions H04M3/54; selecting arrangements in intelligent networks H04Q3/005
• CPC Class Codes: H04M 3/48 Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy

Abstract

A system for handling special number calls placed from a phone coupled at a connection locus in a private network; includes: (a) a private switch controlling communications with the phone from outside the private network during a call session; (b) a control facility coupled with the private switch and with a special number call system for effecting communications between the private network and the special number call system; and (c) a contact parameter storage unit coupled with at least one of the private switch and the special number call system for identifying at least one contact parameter relating to the connection locus at least during the call session. The private switch, the control facility and the special number call system cooperate in using the contact parameter to effect call back from the special number call system to the phone at least during the call session.

Claims

1. A system for handling special number calls placed from a phone instrument served by a privately served network;

said phone instrument being coupled within said privately served network at one of a plurality of connection loci;

the system comprising;

(a) a private telecommunication switch apparatus;

said private telecommunication switch apparatus controlling communications with said phone instrument from outside said privately served network during a call session;

(b) a telecommunication control facility coupled with said private telecommunication switch apparatus;

(c) a special number call system for receiving special number calls; and

(d) a contact parameter storage means for storing a plurality of contact parameters wherein at least one of said contact parameters is selected during said call session, wherein each of said plurality of contact parameters is related to at least one of said connection loci at least during said call session and wherein said selected contact parameter is associated with said phone instrument at least during said call session;

wherein said private telecommunication switch apparatus is coupled between said privately served network and said special number call system for effecting communications between said privately served network and said special number call system;

wherein said contact parameter storage means is separately coupled to said private telecommunication switch apparatus and to said special number call system for identifying at least one contact parameter relating to said one of said plurality of connection loci at least during said call session;

wherein said private telecommunication switch apparatus, said telecommunication control facility and said special number call system cooperate in using said contact parameter to effect call back from said special number call system to said phone instrument at least during said call session; and

wherein said special number call system obtains an identification of the one of the plurality of connection loci associated with said phone instrument by querying said contact parameter storage means during said call session.

2. A system for handling special number calls placed from a phone instrument served by a privately served network as recited in claim 1 wherein said contact parameter is a pseudo-number assigned to said phone instrument when said call session is initiated.

3. A system for handling special number calls placed from a phone instrument served by a privately sewed network as recited in claim 2 wherein said private telecommunication switch apparatus conveys said pseudo-number with other call information when effecting communications with said telecommunication control facility for said call session.

4. A system for handling special number calls placed from a phone instrument served by a privately served network as recited in claim 1 wherein said special number call system includes at least one call answering facility and wherein said at least one call answering facility is coupled with said contact parameter storage means.

5. A system for handling special number calls placed from a phone instrument served by a privately served network as recited in claim 1 wherein said contact parameter is a direct inward dialable number.

6. A system for handling special number calls placed from a phone instrument served by a privately served network as recited in claim 1 wherein at least one of:

(a) said coupling between said contact parameter storage means and said private telecommunication switch apparatus and

(b) said coupling between said contact parameter storage means and said special number call system

is via a high speed data communication line.

7. A system for handling special number calls placed from a phone instrument served by a privately served network as recited in claim 3 wherein said special number call system is an emergency services call system.

8. A system for handling special number calls placed from a phone instrument served by a privately served network as recited in claim 6 wherein said special number call system is an emergency services call system.

9. A system for handling emergency service calls placed from a selected phone instrument of a plurality of phone instruments served by a private branch exchange network;

said selected phone instrument being coupled with said private branch exchange network at one of a plurality of connection loci for a call session;

the system comprising;

(a) a private telecommunication switch apparatus controlling communications with said selected phone instrument;

(b) a telecommunication control facility coupled with said private telecommunication switch apparatus;

(c) an emergency service call system for receiving emergency service calls;

(d) a contact parameter storage means for storing a plurality of contact parameters wherein at least one of said contact parameters is selected during said call session, wherein each of said plurality of contact parameters is related to at least one of said connection loci at least during said call session and wherein said selected contact parameter is associated with said phone instrument during said call session;

wherein said private telecommunication switch apparatus is coupled between said private branch exchange network and said emergency service call system for effecting communications between said private branch exchange network and said emergency service call system;

wherein said contact parameter storage means is coupled with said private telecommunication switch apparatus and is separately coupled to said emergency service call system for identifying at least one contact parameter relating to said one of said plurality of connection loci at least during said call session; and

wherein said private telecommunication switch apparatus, said telecommunication control facility and said emergency service call system cooperate in using said contact parameter to effect call back from said emergency service call system to said selected phone instrument at least during said call session; and

wherein said special number call system obtains an identification of the one of the plurality of connection loci associated with said phone instrument by querying said contact parameter storage means during said call session.

10. A system for handling emergency service calls placed from a selected phone instrument of a plurality of phone instruments served by a private branch exchange network as recited in claim 9 wherein said contact parameter is a pseudo-number assigned to said selected phone instrument when said call session is initiated.

11. A system for handling emergency service calls placed from a selected phone instrument of a plurality of phone instruments served by a private branch exchange network as recited in claim 10 wherein said private telecommunication switch apparatus conveys said pseudo-number when effecting communications with said telecommunication control facility for said call session.

12. A system for handling emergency service calls placed from a selected phone instrument of a plurality of phone instruments served by a private branch exchange network as recited in claim 9 wherein said emergency service call system includes at least one public safety answering point and wherein said at least one public safety answering point is coupled with said contact parameter storage means.

13. A system for handling emergency service calls placed from a selected phone instrument of a plurality of phone instruments served by a private branch exchange network as recited in claim 12 wherein said contact parameter is a direct inward dialable number associated with said connection locus.

14. A system for handling emergency service calls placed from a selected phone instrument of a plurality of phone instruments served by a private branch exchange network as recited in claim 13 wherein at least one of:

(a) said coupling between said contact parameter storage means and said private telecommunication switch apparatus and

(b) said coupling between said contact parameter storage means and said emergency service call system

is via a high speed data communication line.

15. A method for handling special number calls placed from a phone instrument served by a privately served network to a special number call system via a private telecommunication switch apparatus controlling communications with said phone instrument from outside said privately served network during a call session;

said phone instrument being coupled within said privately served network at one of a plurality of connection loci;

the method comprising the steps of;

(1) providing a contact parameter storage means coupled with said private telecommunication switch apparatus and separately coupled to said special number call system;

(2) storing in said contact parameter storage means a plurality of contact parameters each of which relates to at least one of said connection loci;

(3) selecting at least one of said contact parameters relating to said one of said connection loci;

(4) identifying said at least one of said contact parameters at least during said call session; and

(5) operating said private telecommunication switch apparatus and said special number call system to cooperate in using said at least one of said contact parameters to effect call back from said special number call system to said phone instrument at least during said call session by said special number call system querying said contact parameter storage means.

16. A method for handling special number calls placed from a phone instrument served by a privately served network as recited in claim 15 wherein said contact parameter is a pseudo-number assigned to said phone instrument when said call session is initiated.

17. A method for handling special number calls placed from a phone instrument served by a privately served network as recited in claim 16 wherein said private telecommunication switch apparatus conveys said pseudo-number when effecting communications with said special number call system for said call session.

18. A method for handling special number calls placed from a phone instrument served by a privately served network as recited in claim 15 wherein said special number call system includes at least one call answering facility and wherein said at least one call answering facility is coupled with said contact parameter storage means.

19. A method for handling special number calls placed from a phone instrument served by a privately served network as recited in claim 15 wherein said contact parameter is a direct inward dialable number associated with said one of said plurality of connection loci.