Method and apparatus for effective distribution and delivery of goods ordered on the World-Wide-Web

• US 7,272,571 B2
• Filed: 05/16/2001
• Issued: 09/18/2007
• Est. Priority Date: 07/07/2000
• Status: Expired due to Fees

• Current Assignee: Mars Incorporated
• Original Assignee: Mars Incorporated
• Inventors: Collins, Thomas M., Willcocks, Neil A., Chimel, Mark J., Izzo, Henry V., Tuttrup, Robert W., Rabinovitch, Kevin L.
• Primary Examiner(s): FADOK, MARK A
• Application Number:
  US09/855,558
• Publication Number:
  US 20020038266A1
• Time in Patent Office: 2,316 Days
• Field of Search: 705/26, 705/27
• US Class Current: 705/22
• CPC Class Codes: G06Q 10/08 Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 20/203 Inventory monitoring
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 30/0605 Supply or demand aggregation
• CPC Class Codes: G06Q 30/0633 Lists, e.g. purchase orders, compilation or processing

Abstract

An apparatus and method for delivering goods ordered by a plurality of customers, in which a plurality of customers place orders for goods from a vendor, the vendor fulfills its orders by combining into a single shipping order the goods ordered by a plurality of customers who are geographically close to a single local pick-up point, and the vendor causes the single shipping order to be sent to a local pick-up point.

Claims

1. An apparatus for controlling delivery of goods from multiple vendors to a plurality of customers, the apparatus comprising:

means for receiving orders for multiple goods from a plurality of customers;

means for determining, for each of the multiple goods, whether the good is currently available at a local pick-up point geographically close to an ordering customer, and treating each such good separately depending on whether the good is currently available at the local pick-up point, as follows;

(i) in a case where the good is currently available at the local pick-up point, ear-marking that good for the ordering customer, and

(ii) in a case where the good is not currently available at the local pick-up point, fulfilling the ordering customer'"'"'s order by causing the good to be shipped to the local pick-up point in a shipping order in combination with goods ordered by those from among the plurality of customers who are geographically close to respective local pick-up points; and

means for coordinating with the multiple vendors so as to arrange for shared shipping of ordered goods when respective ones from among the multiple vendors have received orders to be sent to identical local pick-up points.

2. An apparatus according to claim 1, wherein the orders are received via the Internet.

3. An apparatus according to claim 1, wherein a customer or a customer'"'"'s agent retrieves a collection of goods from a local pick-up point.

4. An apparatus according to claim 1, further comprising:

means operable to allow a customer to select from among options relating to a pick-up point customized based on a type of item ordered and/or a pick-up capability of the customer.

22. An apparatus according to claim 1, further comprising means for notifying a customer when an order is available for pick-up.

5. A system, usable by multiple vendors, for allowing the multiple vendors to consolidate shipping of goods to customers, each vendor having an apparatus comprising:

means for receiving orders for multiple goods from a plurality of customers;

means for determining, for each of the multiple goods, whether the good is currently available at a local pick-up point geographically close to an ordering customer, and treating each such good separately depending on whether the good is currently available at a geographically close local pick-up point, as follows;

(i) in those cases where the good is currently available at a geographically close local pick-up point, ear-marking that good for the ordering customer, and

(ii) in those cases where the good is not currently available at the geographically close local pick-up point, fulfilling the ordering customer'"'"'s order by causing the good to be shipped to the geographically close local pick-up point in an individual shipping order in combination with goods ordered by those from among the plurality of customers who are geographically close to the local pick-up point; and

means for coordinating with the multiple vendors so as to arrange for shared shipping of ordered goods when respective ones from among the multiple vendors have received orders to be sent to identical local pick-up points.

6. A system according to claim 5, wherein the multiple vendors'"'"' apparatuses are connected on a network.

7. A system according to claim 6, wherein the network is the Internet.

8. A system according to claim 5, wherein a customer or a customer'"'"'s agent retrieves a collection of goods from a local pick-up point.

9. A system according to claim 5, wherein each vendor'"'"'s apparatus further comprises:

means operable to allow a customer to select from among options relating to a pick-up point customized based on a type of item ordered and/or a pick-up capability of the customer.

23. A system according to claim 5, wherein the apparatus further comprises means for notifying a customer when an order is available for pick-up.

10. A shopping server on a network including a plurality of vendor servers corresponding to a plurality of vendors, and a plurality of customer client terminals corresponding to a plurality of customers, the shopping server being operable to:

receive orders from a customer terminal for purchase of multiple goods;

for each of the multiple goods, communicate with one of a plurality of local pick-up points in proximity to a customer who ordered the good, to determine if the good is currently available at a local pick-up point, and treating each such good separately depending on whether the good is currently available at the local pick-up point, as follows;

(i) if the good is currently available at the local pick-up point, communicate with one of the vendor servers to ear-mark that good for the customer who ordered the good, and

(ii) if the good is not currently available at the local pick-up point, communicate with one or more of the vendor servers to cause the good to be shipped to the local pick-up point; and

coordinate with the plurality of vendors servers so as to arrange for shared shipping of ordered goods when respective ones from among the plurality of vendors have received orders to be sent to identical local pick-up points.

11. A shopping server according to claim 10, wherein the network is the Internet.

12. A shopping server according to claim 10, wherein a customer or a customer'"'"'s agent retrieves a collection of goods from a local pick-up point.

13. A shopping server according to claim 10, wherein the shopping server is further operable to:

allow a customer to select from among options relating to a pick-up point customized based on a type of item ordered and/or a pick-up capability of the customer.

24. A shopping server according to claim 10, wherein the shopping server is further operable to notify a customer when an order is available for pick-up.

14. A system, having multiple vendors, for allowing the multiple vendors to consolidate shipping of goods to fulfill customer orders received over a network, each vendor having a network server operable to:

receive orders for multiple goods from a plurality of customers;

determine, for each of the multiple goods, whether the good is currently available at a local pick-up point geographically close to an ordering customer, and treat each such good separately depending on whether the good is currently available at the geographically close local pick-up point, as follows;

(i) in those cases where the good is currently available at the geographically close local pick-up point, ear-marking that good for the ordering customer, and

(ii) in those cases where the good is not currently available at the geographically close local pick-up point, fulfilling the ordering customer'"'"'s order by causing the good to be shipped to the geographically close local pick-up point in an individual shipping order in combination with goods ordered by those from among the plurality of customers who are geographically close to the local pick-up point; and

coordinate with the multiple vendors so as to arrange for shared shipping of ordered goods when respective ones from among the multiple vendors have received orders to be sent to identical local pick-up points.

15. A system according to claim 14, wherein the network is the Internet.

16. A system according to claim 14, wherein a customer or a customer'"'"'s agent retrieves a collection of goods from a local pick-up point.

17. A system according to claim 14, the network server being further operable to allow a customer to select from among options relating to a pick-up point customized based on a type of item ordered and/or a pick-up capability of the customer.

25. A system according to claim 14, wherein the network server is further operable to notify a customer when an order is available for pick-up.

18. A computer-readable medium storing computer code that when executed causes a computer to perform a method for controlling delivery of goods from multiple vendors, wherein the method comprises:

receiving orders for multiple goods from a plurality of customers;

determining, for each of the multiple goods, whether the good is currently available at a local pick-up point geographically close to an ordering customer, and treating each such good separately depending on whether the good is currently available at the local pick-up point, as follows;

(i) in a case where the good is currently available at the local pick-up point, ear-marking that good for the ordering customer, and

(ii) fulfilling the ordering customer'"'"'s order by, in a case where the good is not currently available at the local pick-up point, causing the good to be shipped to the local pick-up point in a single shipping order in combination with goods ordered by those from among the plurality of customers who are geographically close to respective local pick-up; and

coordinating with the multiple vendors so as to arrange for shared shipping of ordered goods when respective ones from among the multiple vendors have received orders to be sent to identical local pick-up points.

19. A computer-readable medium according to claim 18, wherein the network is the Internet.

20. A computer-readable medium according to claim 18, wherein the method further allowing a customer to select from among options relating to a pick-up point customized based on a type of item ordered and/or a pick-up capability of the customer.

26. A computer-readable medium according to claim 18, wherein the method further comprises notifying a customer when an order is available for pick-up.

21. A method for allowing multiple vendors to consolidate shipping of goods to customers, comprising steps of:

receiving orders for multiple goods from a plurality of customers;

determining, for each of the multiple goods, whether the good is currently available at a local pick-up point geographically close to an ordering customer, and treating each such good separately depending on whether the good is currently available at a geographically close local pick-up point, as follows;

(i) in those cases where the good is currently available at a geographically close local pick-up point, ear-marking that good for the ordering customer, and

(ii) in those cases where the good is not currently available at a geographically close local pick-up point, fulfilling the ordering customer'"'"'s order by causing the good to be shipped to a geographically close local pick-up point in an individual shipping order in combination with goods ordered by those from among the plurality of customers who are geographically close to respective local pick-up points; and

coordinating with the multiple vendors so as to arrange for shared shipping of ordered goods when respective ones from among the multiple vendors have received orders to be sent to identical local pick-up points.

27. A method according to claim 21, wherein one or more of the multiple goods is ordered via the Internet.

28. A method according to claim 21, further comprising a step of notifying a customer when an order is available for pick-up.

29. A method according to claim 21, wherein a customer or a customer'"'"'s agent retrieves a collection of goods from a local pick-up point.

30. A method according to claim 21, further comprising a step of enabling a customer to select from among options relating to a pick-up point customized based on a type of item ordered and/or a pick-up capability of the customer.