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Enterprise secure messaging architecture

  • US 7,272,716 B2
  • Filed: 08/12/2003
  • Issued: 09/18/2007
  • Est. Priority Date: 08/30/2002
  • Status: Active Grant
First Claim
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1. A method for using secure messaging to provide confidential service-related communications among an enterprise service, a customer, and a service technician, the method comprising:

  • generating a service request message using a mobile client of a customer;

    securing the service request message with a digital signature using the mobile client of the customer;

    symmetrically or asymmetrically encrypting the service request message using the mobile client of the customer;

    transmit the encrypted service request message from the mobile client of the customer to an enterprise service;

    decrypting the secured service request message using the enterprise service;

    validating the secured service request based upon the decrypted digital signature using the enterprise service;

    updating secured enterprise information based on the decrypted service request message using the enterprise service;

    detecting a triggering event based upon the decrypted service request message using the enterprise service;

    automatically selecting a service technician;

    generating an alert message based upon the triggering event using the enterprise service;

    encrypting the alert message using the enterprise service;

    transmitting the encrypted alert message to a mobile client of the selected service technician;

    decrypting the encrypted alert message at the mobile client of the selected service technician;

    generating a response message at the mobile client of the selected service technician;

    encrypting the response message at the mobile client of the selected service technician;

    transmitting the encrypted response message from the mobile client of the selected service technician to the enterprise service;

    decrypting the encrypted response message at the enterprise service;

    updating the secured enterprise information based upon the decrypted response using the enterprise service; and

    transmitting a confirmation to the mobile client of the customer based upon the decrypted response message.

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