System and method for minimising bandwidth utilisation in a wireless interactive voice response system

• US 7,277,696 B2
• Filed: 04/17/2002
• Issued: 10/02/2007
• Est. Priority Date: 04/23/2001
• Status: Expired due to Fees

• Current Assignee: Quarterhill Inc. (f/k/a Wi-LAN Inc.)
• Original Assignee: SOMA Networks Incorporated
• Inventors: Wilk, Daniel, Preiss, Bruno Richard
• Primary Examiner(s): Trost, William
• Assistant Examiner(s): Balaoing, Ariel
• Application Number:
  US10/475,673
• Publication Number:
  US 20040185835A1
• Time in Patent Office: 1,994 Days
• Field of Search: 455/414.4, 455/72, 379/88.18, 370/352, 370/353, 370/354, 705/270, 705/270.1, 704/270, 704/270.1
• US Class Current: 455/414.4
• CPC Class Codes: H04B 1/66 for reducing bandwidth of signals; for improving efficiency of transmission H04B1/68 takes precedence
• CPC Class Codes: H04M 2207/18 wireless networks
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML

Abstract

The present invention provides a novel system, method and apparatus of delivering interactive voice response services in a more efficient manner over a network. The system provides for the placement of a subscriber station local 28 to the subscriber and a gateway protocol converter at the base station 40. The gateway protocol converter converts bandwidth-intensive audio messages into compact data messages, which upon transmission to the subscriber station 28 are converted back into audio messages. By using data messages instead of audio messages over the network, bandwidth is saved on the network for other traffic. Another embodiment of the invention provides a method for transmitting subscriber responses utilizing the system. In another embodiment of the invention, there is provided an IVR system that utilizes the VoiceXML standard, or the like, whereby the Document Server, VoiceXML Interpreter Context, and the Implementation Platform are distributed at various locations along the communication link between the IVR service provider and the subscriber station—such components being distributed along the link according to a desired utilization of network resources, such as bandwidth.

Claims

1. An IVR system comprising:

an IVR service provider operable in response to a call placed from a subscriber station to output a voice message and receive an audio response corresponding to said voice message;

a wireless base station connected to said IVR service provider via a circuit-switched telephone network, said wireless base station having a protocol converter for converting said voice message into a first packet-switched text message, said wireless base station further having a first transceiver for transmitting said first packet-switched text message over a wireless packet-switched channel; and

,

said subscriber station having a second transceiver operable to receive said first packet-switched text message over said wireless packet-switched channel and convert said first packet-switched text message back into said voice message and to convert said audio response into a second packet-switched text message and transmit said second packet-switched text message over said wireless packet-switched channel, said wireless base station being further operable to convert said second packet-switched text message back into said audio response and transmit said audio response back to said IVR service provider via said circuit-switched telephone network.

2. The IVR system according to claim 1 wherein said audio response is a DTMF tone.

3. The IVR system according to claim 1 wherein said audio response is a voice response.

10. The IVR system according to claim 3 wherein said second packet-switched text message is a text transcription of said voice response.

11. The IVR system according to claim 2 wherein said second packet-switched text message is an ASCII number representing said DTMF tone.

12. The IVR system according to claim 1 wherein said first packet-switched text message is a text transcription of said voice message.

4. An IVR system comprising:

an IVR service provider operable to output a voice message and receive a subscriber response corresponding to said voice message;

a subscriber station operable to receive said voice message for presentation to a subscriber and output said subscriber response when received from said subscriber; and

,

a network interconnecting said IVR service provider and said subscriber station, said network operable to convert said voice message and said subscriber response into a packet-switched text messages for carriage over a packet-switched portion of said network, said packet-switched text message for conversion back into a respective said voice message or said subscriber response, as the case may be, for carriage over a circuit-switched portion of said network after carriage over said packet-switched portion, wherein said network comprises a wireless base station connected to said IVR service provider by a wired link and said packet-switched portion is a wireless channel interconnecting said wireless base station and said subscriber station, and wherein said packet-switched text message is a VoiceXML representation of said voice message that is generated by a gateway protocol converter resident at said base station and said packet-switched text message is converted back into said voice message by a text-to-speech convertor resident at said subscriber.

5. The IVR system according to claim 4 wherein said packet-switched text message occupies less bandwidth over said wireless channel than would otherwise be occupied by said voice message or said subscriber response, as the case may be.

6. An IVR system comprising:

an IVR service provider operable to output a voice message and receive a subscriber response corresponding to said voice message;

a subscriber station operable to receive said voice message for presentation to a subscriber and output said subscriber response when received from said subscriber; and

,

a network interconnecting said IVR service provider and said subscriber station, said network operable to convert said voice message and said subscriber response into a packet-switched text messages for carriage over a packet-switched portion of said network, said packet-switched text message for conversion back into a respective said voice message or said subscriber response, as the case may be, for carriage over a circuit-switched portion of said network after carriage over said packet-switched portion, wherein said network comprises a wireless base station connected to said IVR service provider by a wired link and said packet-switched portion is a wireless channel interconnecting said wireless base station and said subscriber station, and wherein said subscriber response is a DTMF tone and said packet-switched text message is an ASCII number representing said DTMF tone that is generated by a microprocessor resident at said subscriber station and said packet-switched text message is converted back into said DTMF tone by a microprocessor resident at said base station.

7. A method of playing a voice message from IVR service provider at a subscriber station and sending a subscriber response from said subscriber station to said IVR service provider, comprising the steps of:

establishing a connection through a network that interconnects said IVR service provider and said subscriber station, said network comprising at least a circuit-switched portion connecting to said IVR service provider and a packet-switched portion connecting to said subscriber station;

transmitting said voice message from said IVR service provider;

converting said voice message into a first packet-switched text message representing said voice message for transmission over said packet-switched portion;

receiving said first packet-switched text message at said subscriber station;

recovering said voice message from said first packet-switched text message and playing said voice message at said subscriber station;

converting said subscriber response into a second packet-switched text message representing said subscriber response;

transmitting said second packet-switched text message from said subscriber station over said packet-switched portion;

converting said second packet-switched text message into a audio response representing said second packet-switched text message for transmission over said circuit-switched portion;

receiving said audio response at said IVR service provider.

8. The method according to claim 7 wherein said first packet-switched text message is a text transcription of said voice message.

9. The method according to claim 7, wherein said subscriber response is a DTMF tone and said second packet-switched text message is an ASCII number representing said DTMF tone.