Method and system for generating help files based on user queries
First Claim
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1. A method in a computer system for generating a help file having topics, the method comprising:
- collecting failed user queries;
collecting user queries that did not fail;
receiving a selection of a topic;
receiving a selection of some of the collected user queries; and
modifying the help file so that the selected topic is identified as being relevant to the selected user queries factoring in information derived from a failure rate of the user queries;
wherein the failure rate of a user query represents a ratio of a number of submissions of that user query that failed to the total number of submissions of that user query.
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Abstract
A method and system for generating a help file based on failed user queries. A help file generation system collects failed user queries from user computer systems. The generation system assists a developer in identifying failed user queries that are related to a topic. The generation system then updates the entry in the help file for that topic based on the identified user queries. When a help system subsequently uses that help file, it checks the updated entry when searching for a match and will likely find a match to a relevant topic for a user query that previously failed.
60 Citations
57 Claims
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1. A method in a computer system for generating a help file having topics, the method comprising:
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collecting failed user queries; collecting user queries that did not fail; receiving a selection of a topic; receiving a selection of some of the collected user queries; and modifying the help file so that the selected topic is identified as being relevant to the selected user queries factoring in information derived from a failure rate of the user queries; wherein the failure rate of a user query represents a ratio of a number of submissions of that user query that failed to the total number of submissions of that user query. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19)
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20. A computer system for modifying a help file having topics, comprising:
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a component that collects failed user queries; a component that selects some of the collected user queries; and a component that modifies the help file based on the selected user queries so that a selected topic is identified when a selected user query is submitted, wherein a help file has an original language and the modified help file has a different language and the selection of the collected user queries language specific selects user queries that are in the different language. - View Dependent Claims (21, 22, 23, 24, 25, 26, 27, 28)
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29. A method in a computer system for generating a help file having topics, the method comprising:
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collecting failed user queries; receiving a selection of a topic; receiving a selection of some of the collected user queries; and modifying the help file so that the selected topic is identified as being relevant to the selected user queries wherein a help file has an original language and the generated help file has a different language and the selection of the collected user queries selects user queries that are in the different language. - View Dependent Claims (30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47)
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48. A computer system for modifying a help file having topics, comprising:
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a component that collects failed user queries and collects user queries that did not fail; a component that selects some of the collected user queries; and a component that modifies the help file based on the selected user queries and information derived from a failure rate of user queries so that a selected topic is identified when a selected user query is submitted; wherein the failure rate of a user query represents a ratio of a number of submissions of that user query that failed to the total number of submissions of that user query. - View Dependent Claims (49, 50, 51, 52, 53, 54, 55, 56, 57)
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Specification