Completion of internet session notification service
First Claim
1. A method for contacting a user, comprising:
- electronically receiving online session data that specifies users who have ended recent online sessions;
processing on a computer processor the online session data to identify users to call who have recently ended their online sessions, wherein the step of processing comprises a determination of the time interval since an online session was completed; and
calling the users who have recently ended their online sessions.
1 Assignment
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Accused Products
Abstract
Method and apparatus are disclosed for contacting users based on the completion of an online session, such as an Internet session. A user begins an online session by logging into an access provider, such as an Internet Service Provider. Upon completion of the online session, the access provider can store online session data that describes the online session. The online session data may include such information as the identity of the user (e.g., a phone number, an address, and so forth) and the time the online session ended. This online session data can be processed by a caller in order to identify users to call. The caller may be the access provider or a third party, such as a telemarketer. The online session data may be processed in various manners. The online session data may be compared to data of failed calls to identify users who could not be contacted before, but that may now available based on the completion of their online sessions. The online session data may be processed to identify users having online sessions that were completed within some time interval. The online session data can be processed in other ways.
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Citations
30 Claims
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1. A method for contacting a user, comprising:
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electronically receiving online session data that specifies users who have ended recent online sessions; processing on a computer processor the online session data to identify users to call who have recently ended their online sessions, wherein the step of processing comprises a determination of the time interval since an online session was completed; and calling the users who have recently ended their online sessions. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A method for contacting users, comprising:
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placing calls to users; storing call details for calls not successfully completed; comparing the call details to online session data that specifies users who recently ended an online session, wherein the step of comparing comprises determining the interval since an online session was completed; and repeating phone calls to users who recently ended an online session and that were previously unsuccessfully called based on the step of comparing. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16, 17, 18)
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19. A system for contacting users, comprising:
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means for receiving online session data that specifies users who have ended recent online sessions; means for processing the online session data to identify users to call who have recently ended their online sessions, wherein the means for processing comprises a computer adapted to determine a time interval since an online session was completed; and means for calling the users who have recently ended their online sessions. - View Dependent Claims (20, 21, 22, 23, 24, 25, 26, 27)
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28. A system for contacting users, comprising:
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means for calling to users; means for storing call details for calls not successfully completed; means for comparing the call details to online session data that specifies users who recently ended an online session, wherein the means for comparing comprises a computer adapted to compare phone numbers in the call details to phone numbers in the online session data and wherein the computer is further adapted to process the online session data to determine a time interval since an online session ended and wherein the computer is further adapted to compare the time interval to a threshold to determine whether a specific user is targeted for a repeat call; and means for repeating calls to users who recently ended an online session and that were previously unsuccessfully called. - View Dependent Claims (29, 30)
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Specification