Outgoing call handling system and method

• US 7,280,821 B2
• Filed: 09/03/2004
• Issued: 10/09/2007
• Est. Priority Date: 10/27/1998
• Status: Expired due to Fees

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Holt, Scott C., Laster, M. Scott
• Primary Examiner(s): Nguyen; Duc M.
• Application Number:
  US10/934,210
• Publication Number:
  US 20050113074A1
• Time in Patent Office: 1,131 Days
• Field of Search: 455/414.1, 455/414.2, 455/416, 455/563, 379/88.01, 379/88.03, 379/218.01
• US Class Current: 455/414.1
• CPC Class Codes: H04M 2207/12 intelligent networks
• CPC Class Codes: H04M 2207/18 wireless networks
• CPC Class Codes: H04M 3/42204 Arrangements at the exchange for service or number selection by voice at the terminal H04M1/27
• CPC Class Codes: H04W 4/16 Communication-related supplementary services, e.g. call-transfer or call-hold

Abstract

A cellular system for handling outgoing calls from a mobile station (1) including a network element (8) being capable of recognizing voiced commands and names, and has in memory a database of telephone numbers corresponding to an array of names. The mobile station (1) connects to the network element (8) and the mobile station user communicates the desired outgoing call function to the network element (8) by voice. This desired outgoing call function may be communicated while the mobile station (1) is engaged in using supplementary services provided by the network element (8), at any operation point in those services. The network element (8) evaluate the voice communication, retrieves any corresponding information, including telephone numbers, and communicates the necessary information need by the mobile station (1) to carry out the desired function to the mobile station (1).

Claims

1. A method of processing commands in a communication device, the method comprising:

receiving a service request from a user of the communication device;

forwarding the service request to a network device responsive to the communication device;

receiving instruction from the network device on handling the service request if the network device determines that the communication device is to handle the service request; and

executing a function on the communication device in accordance with the instruction

from the network device for handling the service request, wherein the service request involves placing an outgoing telephone call and the instruction includes a telephone number for the outgoing telephone call.

2. The method of claim 1, wherein the instruction further includes a telephone number for calling back the network device after the outgoing call is completed.

3. A method of processing commands in a communication device, the method comprising:

receiving a service request from a user of the communication device;

forwarding the service request to a network device responsive to the communication device;

receiving instruction from the network device on handling the service request if the network device determines that the communication device is to handle the service request; and

executing a function on the communication device in accordance with the instruction from the network device for handling the service request, wherein the service request involves setting up a conference call and the instruction includes at least one telephone number for at least one party involved in the conference call.

4. A method processing commands in a communication device, the method comprising:

receiving a service request from a user of the communication device;

forwarding the service request to a network device responsive to the communication device;

receiving instruction from the network device on handling the service request if the network device determines that the communication device is to handle the service request; and

executing a function on the communication device in accordance with the instruction from the network device for handling the service request, wherein the network device interrupts handling of the service request to allow the communication device to perform a function related to the service request and resumes handling of the service request after the related function is completed.

5. The method of claim 4, wherein the communication device is customer premises equipment.

6. The method of claim 4, wherein the communication device is a mobile phone.

7. The method of claim 4, further comprising:

detecting a command for receiving a service request from the user of the communication device.

8. The method of claim 7, wherein detecting involves speech recognition.

9. The method of claim 4, wherein the forwarded service request comprises an audio speech encoding.

10. The method of claim 4, further comprising:

forwarding user commands to the network device if the network device determines the network device is to handle the service request.

11. The method of claim 10, wherein a voice mail service request is a type of service request that is handled by the network device.

12. A method of processing commands in a communication device, the method comprising:

receiving a service request from a user of the communication device;

forwarding the service request to a network device responsive to the communication device;

receiving instruction from the network device on handling the service request if the network device determines that the communication device is to handle the service request; and

executing a function on the communication device in accordance with the instruction

from the network device for handling the service request, wherein the instruction instructs the communication device to wait for an additional instruction from the network device before performing the function.

13. The method of claim 12, further comprising:

suspending an active communication with another communication device while communicating with the network device.

14. A method of processing commands for a communication service request, the method comprising:

receiving a service request for processing from a communication device that is not capable of processing the service request;

processing the service request to generate an instruction for handling the service request; and

sending the instruction for handling the service request back to the communication device if the instruction is capable of being handled by the communication device, wherein the service request involves placing an outgoing telephone call and the instruction includes a telephone number for the outgoing telephone call and the instruction further includes a telephone number for calling back the network device after the outgoing call is completed.

15. A method of processing commands for a communication service request, the method comprising:

receiving a service request for processing from a communication device that is not capable of processing the service request;

processing the service request to generate an instruction for handling the service request;

sending the instruction for handling the service request back to the communication device if the instruction is capable of being handled by the communication device; and

handling the instruction internally if the communication device is not capable of handling the instruction, wherein handling the instruction internally comprises;

processing the instruction for handling the service request;

prompting the user of the communication device for additional instruction;

receiving the additional instruction from the communication device; and

processing the service request to completion after receiving the additional instruction.

16. The method of claim 15, further comprising:

determining whether the communication device can handle the instruction.

17. The method of claim 15, wherein the service request involves setting up a conference call and the instruction includes a telephone number for a party involved in the conference call.

18. The method of claim 15, wherein a voice mail service request is a type of service request that is not handled by the communication device.

19. The method of claim 15, wherein the communication device is customer premises equipment.

20. The method of claim 15, wherein the communication device is a mobile phone.

21. The method of claim 15, wherein the instruction includes a control signal directing an action the communication device is to take in response to the service request.

22. The method of claim 15, wherein the service request for processing involves a spoken command from a user of the communication device.

23. The method of claim 22, wherein the service request for processing is received as an audio speech encoding.

24. The method of claim 15, wherein processing the service request to completion is initiated at the point at which the processing of the instruction for handling the service request was previously interrupted.

25. A computer readable medium having a program for processing commands in a communication device, the program comprising:

receiving a service request from a user of the communication device;

forwarding the service request to a network device responsive to the communication device;

receiving instruction from the network device on handling the service request if the network device determines that the communication device is to handle the service request; and

executing a function on the communication device in accordance with the instruction from the network device for handling the service request, wherein the service request involves placing an outgoing telephone call and the instruction includes a telephone number for the outgoing telephone call.

26. The medium of claim 25, wherein the instruction further includes a telephone number for calling back the network device after the outgoing call is completed.

27. A computer readable medium having a program for processing commands in a communication device, the program comprising:

receiving a service request from a user of the communication device;

forwarding the service request to a network device responsive to the communication device;

receiving instruction from the network device on handling the service request if the network device determines that the communication device is to handle the service request; and

executing a function on the communication device in accordance with the instruction from the network device for handling the service request, wherein the service request involves setting up a conference call and the instruction includes at least one telephone number for at least one party involved in the conference call.

28. A computer readable medium having a program for processing commands in a communication device, the program comprising:

receiving a service request from a user of the communication device;

forwarding the service request to a network device responsive to the communication device;

receiving instruction from the network device on handling the service request if the network device determines that the communication device is to handle the service request; and

executing a function on the communication device in accordance with the instruction from the network device for handling the service request, wherein the network device interrupts handling of the service request to allow the communication device to perform a function related to the service request and resumes handling of the service request after the related function is completed.

29. The medium of claim 28, wherein the communication device is customer premises equipment.

30. The medium of claim 28, wherein the communication device is a mobile phone.

31. The medium of claim 28, wherein the command for forwarding a service request involves speech recognition.

32. The medium of claim 31, wherein the forwarded service request comprises an audio encoding.

33. The medium of claim 28, further comprising:

forwarding user commands to the network device if the network device determines the network device is to handle the service request.

34. The medium of claim 33, wherein a voice mail service request is a type of service request that is handled by the network device.

35. The medium of claim 28, further comprising:

suspending an active communication with another communication device while communicating with the network device.

36. A computer readable medium having a program for processing commands in a communication device, the program comprising:

receiving a service request from a user of the communication device;

forwarding the service request to a network device responsive to the communication device;

receiving instruction from the network device on handling the service request if the network device determines that the communication device is to handle the service request; and

executing a function on the communication device in accordance with the instruction from the network device for handling the service request, wherein the instruction instructs the communication device to wait for an additional instruction from the network device before performing the function.