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Technical virtual advisor

  • US 7,280,900 B2
  • Filed: 02/23/2004
  • Issued: 10/09/2007
  • Est. Priority Date: 02/23/2004
  • Status: Active Grant
First Claim
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1. A method for providing technical services to a telematics device, the method comprising:

  • selecting, at a service center configured to facilitate communications to and from the telematics device, a technical service action for at least one telematics device;

    associating, at the service center, the selected technical service action with a unique identification code assigned to a respective telematics device;

    storing the associated technical service action in a technical services database;

    thenreceiving, at the service center, a request for technical services from the telematics device, the request for technical services including an associated unique identification code;

    comparing the assigned unique identification code to the associated unique identification code; and

    providing the technical service action from the service center to the respective telematics device if the assigned unique identification code matches the associated unique identification code.

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