Technical virtual advisor
First Claim
1. A method for providing technical services to a telematics device, the method comprising:
- selecting, at a service center configured to facilitate communications to and from the telematics device, a technical service action for at least one telematics device;
associating, at the service center, the selected technical service action with a unique identification code assigned to a respective telematics device;
storing the associated technical service action in a technical services database;
thenreceiving, at the service center, a request for technical services from the telematics device, the request for technical services including an associated unique identification code;
comparing the assigned unique identification code to the associated unique identification code; and
providing the technical service action from the service center to the respective telematics device if the assigned unique identification code matches the associated unique identification code.
14 Assignments
0 Petitions
Accused Products
Abstract
A system and method for managing technical services within a mobile vehicle communications system. The method describes receiving a request for technical services from a telematics device, determining a technical service action based on the received request for technical services, and providing a technical service to the telematics device responsive to the technical service action determination. A computer readable medium is described that includes computer readable code for controlling a communication interface implemented to receive a request for technical services from a telematics device, computer readable code for determining a technical service action based on the received request for technical services, and computer readable code for providing a technical service to the telematics device responsive to the technical service action determination.
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Citations
14 Claims
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1. A method for providing technical services to a telematics device, the method comprising:
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selecting, at a service center configured to facilitate communications to and from the telematics device, a technical service action for at least one telematics device; associating, at the service center, the selected technical service action with a unique identification code assigned to a respective telematics device; storing the associated technical service action in a technical services database;
thenreceiving, at the service center, a request for technical services from the telematics device, the request for technical services including an associated unique identification code; comparing the assigned unique identification code to the associated unique identification code; and providing the technical service action from the service center to the respective telematics device if the assigned unique identification code matches the associated unique identification code. - View Dependent Claims (2, 3, 7, 8, 9, 10)
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4. A computer readable medium storing a computer program for providing technical services to a telematics device, the medium comprising:
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computer readable code for selecting, at a service center configured to facilitate communications to and from the telematics device, a technical service action for at least one telematics device; computer readable code for associating, at the service center, the selected technical service action with a unique identification code assigned to a respective telematics device; storing the associated technical service action in a technical services database;
computer readable code for receiving, at the service center, a request for technical services from the telematics device, the request for technical services including an associated unique identification code;computer readable code for comparing the assigned unique identification code to the associated unique identification code; and computer readable code for providing the technical service action from the service center to the respective telematics device if the assigned unique identification code matches the associated unique identification code. - View Dependent Claims (5, 6, 11, 12, 13, 14)
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Specification