Fax transmission over the packet network

• US 7,283,270 B2
• Filed: 01/23/2003
• Issued: 10/16/2007
• Est. Priority Date: 01/30/2002
• Status: Active Grant

• Current Assignee: XMedius Solutions Inc. (Open Text Corporation)
• Original Assignee: Interstar Technologies, Inc. (Safran SA)
• Inventors: Diperno, Mike, Collette, Richard, Blanchette, Guy, Boire-Lavigne, Sebastien
• Primary Examiner(s): Grant, II, Jerome
• Assistant Examiner(s): Safaipour, Houshang
• Application Number:
  US10/350,168
• Publication Number:
  US 20030164986A1
• Time in Patent Office: 1,727 Days
• Field of Search: 358/1.15, 358/442, 358/425, 358/468, 379/100.01, 379/100.09, 370/352, 370/356
• US Class Current: 358/1.15
• CPC Class Codes: H04L 51/066 Format adaptation, e.g. format conversion or compression
• CPC Class Codes: H04L 61/00 Network arrangements, protocols or services for addressing or naming
• CPC Class Codes: H04L 61/10 of different types
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04N 1/00209 Transmitting or receiving image data, e.g. facsimile data, via a computer, e.g. using e-mail, a computer network, the internet, I-fax
• CPC Class Codes: H04N 1/00212 Attaching image data to computer messages, e.g. to e-mails
• CPC Class Codes: H04N 1/324 intermediate the transmitter and receiver terminals, e.g. at an exchange
• CPC Class Codes: H04N 1/32406 in connection with routing or relaying, e.g. using a fax-server or a store-and-forward facility stored and forward data switching systems H04L12/54
• CPC Class Codes: H04N 2201/0024 Converting image communication control signals, e.g. group 3 facsimile protocol signals, to non-image communication control signals or vice versa
• CPC Class Codes: H04N 2201/0039 Connection via a network
• CPC Class Codes: H04N 2201/0086 Image transceiver H04N2201/0093 and H04N2201/0094 take precedence
• CPC Class Codes: H04N 2201/0093 Facsimile machine H04N2201/0094 takes precedence
• CPC Class Codes: H04Q 3/0025 Provisions for signalling

Abstract

A FoIP server mediating fax communication between gateways and enterprise backend systems. The gateways are VoIP capable, connected to the PSTN and the enterprise network, and mediate between the PSTN fax call and fax over IP calls. The FoIP Server mediates between the FoIP calls and enterprise backend systems, such as message transfer agent (MTA), Customer Relationship Management CRM, document management, web services, mainframe, or a specialized application requiring faxing capabilities.

Claims

1. A communication system for delivering fax messages, comprising:

one or more message transfer agents (MTAs), each for which transferring and receiving messages;

a packet network;

a gateway connecting Public Switched telephone network (PSTN) and the packet network; and

a server for establishing communication with the gateway through the packet network and transacting fax message between the MTA and a fax terminal connected to the PSTN,

wherein the MTA is replaceable with a backend system which includes a Customer Relationship Management (CRM) application, Web services, a mainframe, a form processing application, document management or a specialized application, the server mediating between the FoIP call and the backend system.

2. A method of processing a fax message in a communication network, the communication network including one or more message transfer agents (MTAs), a packet network, a gateway connecting Public Switched telephone network (PSTN) and the packet network, and one or more servers for transacting fax message between the MTA and a fax terminal connected to the PSTN, the method comprising the steps of:

selecting a server that handles a fax call on the terminal when the fax is reached at the terminal;

establishing a session between the gateway and the selected server and a session between the fax terminal sending the fax on the PSTN and the server;

transferring the fax from the fax terminal to the selected server;

storing information related to the fax in a media database;

terminating the sessions;

determining, in the server, a destination address of an MTA for the incoming fax on the server;

connecting the server to the MTA to transfer the incoming fax message;

creating, in the server, a message in a format compatible with the selected MTA based on the stored information; and

transferring the created message to the MTA.

3. The method as claimed in claim 2 wherein the establishing step includes the step of establishing a call session between the gateway and the selected server using a standard protocol, the step of establishing a media session between the gateway and the selected server, and the step of establishing a T.30 fax session between the fax terminal and the server.

4. The method as claimed in claim 2 wherein the establishing step includes the step of determining a new alternate server based on a dial plan obtained from a centralize service when the call establishment fails.

5. The method as claimed in claim 2 wherein the transferring step includes the step of transferring the fax according to the T.30 protocol.

6. The method as claimed in claim 2, wherein the storing step includes the step of storing the media of the fax into one or more files in the media database, and the step of storing transaction information and URL to the file containing the fax media.

7. The method as claimed in claim 2, wherein the determination step Includes the step of determining the server that handles the fax call based on a gateway dial plan or a dial plan obtained from a centralized service.

8. The method as claimed in claim 2, wherein the gateway is a T.38 aware terminal, the selecting step includes the step of scanning a document and entering a destination from a terminal input interface and the step of selecting the server on the packet network based on a terminal dial plan or a dial plan obtained from a centralize service and the information entered by the user.

9. The method as claimed in claim 2, wherein the MTA is replaceable with a backend system which includes a Customer Relationship Management (CRM) application, Web services, a mainframe, a form processing application, document management or a specialized application, the server mediating between the FoIP call and the backend system.

10. A method of processing a fax message in a communication network, the communication network including one or more message transfer agents (MTAs), a packet network, a gateway connecting Public Switched telephone network (PSTN) and the packet network;

and one or more servers for transacting fax message between the MTA and a fax terminal connected to the PSTN, the method comprising the steps of;

receiving a message from the MTA in the server, a file document being attached to the message;

retrieving information of the message;

storing the information into a database;

verifying if the sender sending the fax is authorized to send faxes and verifying if the recipient who receives the fax is valid;

completing a sender information;

converting the file document from an original format to a predetermined format;

establishing a session between the server and the gateway;

transferring the fax content written by the predetermined format from the server to the gateway.

11. The method as claimed in claim 10, wherein the receiving step includes the step of receiving the message containing embedded codes describing faxing options, the sender information and the list of fax recipients, and a list of file documents attached to the message.

12. The method as claimed in claim 10, wherein the authorization verifying step includes the step of refusing the fax transaction if the sender is not authorized to send faxes and the step of notifying the sender.

13. The method as claimed in claim 10, wherein the validity verifying step includes the step of refusing the transaction for a destination if the destination is invalid and the step of notifying the sender.

14. The method as claimed in claim 10, further comprising the steps of delivering faxes from the PSTN to the MTA, the delivering step comprising the steps of:

selecting a server that handles a fax call on the terminal when the fax is reached at the terminal;

establishing a session between the gateway and the selected server and a session between the fax terminal sending the fax on the PSTN and the server;

transferring the fax from the fax terminal to the selected server;

storing information related to the fax in a media database;

terminating the sessions;

determining, in the server, a destination address of an MTA for the incoming fax on the server;

connecting the server to the MTA to transfer the incoming fax message;

creating, in the server, a message in a format compatible with the selected MTA based on the stored information; and

transferring the created message to the MTA.

15. The method as claimed in claim 10, wherein the MTA is replaceable with a backend system which includes a Customer Relationship Management (CRM) application, Web services, a mainframe, a form processing application, document management or a specialized application, the server mediating between the FoIP call and the backend system.