Localized voice over internet protocol communication
First Claim
1. A voice response system for servicing a call received over a public switched telephone network (PSTN), the voice response system comprising:
- a PSTN-to-IP gateway for connecting between the public switched telephone network and an IP network medium; and
a network server in communication with the IP network medium for automated interaction with a user participating in the call;
where the call is transmitted as a data stream of uncompressed data from the gateway to the network server.
3 Assignments
0 Petitions
Accused Products
Abstract
An approach to abstracting the circuit switched nature of the public switched telephone network (PSTN) by using VoIP to provide voice actuated services is disclosed. By carrying a telephone call using VoIP technology for a short distance (frequently within a server room) significant benefits to call handling and capacity management can be obtained. Specifically, a PSTN-to-IP gateway is used to receive (and place) calls over the PSTN and route those calls internally to servers over an IP network in a packet switched format. A number of computer systems can receive and handle the calls in the IP format, including: translating the packets into an audio format suitable for speech recognition and creating suitable packets from computer sound files for transmission back over the PSTN.
256 Citations
34 Claims
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1. A voice response system for servicing a call received over a public switched telephone network (PSTN), the voice response system comprising:
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a PSTN-to-IP gateway for connecting between the public switched telephone network and an IP network medium; and a network server in communication with the IP network medium for automated interaction with a user participating in the call; where the call is transmitted as a data stream of uncompressed data from the gateway to the network server. - View Dependent Claims (2, 3, 4, 5, 9, 10, 11, 12, 13, 14)
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6. A voice response system for servicing a plurality of calls received over a public switched telephone network (PSTN), comprising:
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a PSTN-to-IP gateway for connecting to the PSTN and an IP network medium; a plurality of network servers, in communication with the IP network medium and located in close physical proximity to the PSTN-to-IP gateway, for automated interaction with a set of users participating in the plurality of calls; and a proxy server in communication with the PSTN-to-IP gateway for load balancing the plurality of calls and providing differentiated and targeted service control for the plurality of calls amongst the plurality of network servers. - View Dependent Claims (7, 8)
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15. A voice response system for servicing calls received over a public switched telephone network (PSTN), the voice response system comprising:
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a PSTN-to-IP gateway for connecting to the public switched telephone network and an IP network medium; a network server in communication with the IP network medium for automated interaction with users participating in the calls; and a proxy server in communication with the IP network medium and the network server to allow or disallow the calls based on a telephone number associated with the calls. - View Dependent Claims (16, 17, 18, 19)
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20. A voice response system for servicing a call received over a public switched telephone network (PSTN), the voice response system comprising:
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a PSTN-to-IP gateway for connecting to the public switched telephone network and an IP network medium; a network server, in communication with the IP network medium and located in close physical proximity to the gateway, for automated interaction with a user participating in the call; and means for providing differentiated and targeted service control over the call in operative relation to the IP network medium and the network server. - View Dependent Claims (21, 22, 23, 24, 25, 26, 34)
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27. A voice response system for servicing a call received over a public switched telephone network (PSTN), the voice response system comprising:
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a PSTN-to-IP gateway for connecting to the public switched telephone network and an IP network medium; a network server in communication with the IP network medium for automated interaction with a user participating in the call; a configuration server for providing automated dynamic management of the network server; and a proxy server, wherein if the proxy server detects that a number of calls exceeds a predetermined threshold, then the proxy server follows at least one predetermined call routing rule to process the call. - View Dependent Claims (28)
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29. A voice response system for servicing a call received over a public switched telephone network (PSTN), the voice response system comprising:
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a PSTN-to-IP gateway for connecting to the public switched telephone network and an IP network medium; a network server in communication with the IP network medium for automated interaction with a user participating in the call; and a proxy server in communication with the IP network medium and the network server, wherein the proxy server provides call discrimination, wherein if the proxy server detects that a number of calls exceeds a predetermined threshold, then the call discrimination includes following predetermined call routing rules. - View Dependent Claims (30)
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31. A voice response system for servicing a call received over a public switched telephone network (PSTN), the voice response system comprising:
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a PSTN-to-IP gateway for connecting to the public switched telephone network and an IP network medium; a network server in communication with the IP network medium for automated interaction with a user participating in the call; and means for providing call discrimination over the call in operative relation to the IP network medium and the network server, wherein if a number of calls exceeds a predetermined threshold, then the means for providing call discrimination follows predetermined call routing rules. - View Dependent Claims (32)
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33. A system for processing a call received over a public switched telephone network (PSTN), comprising:
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a PSTN-to-IP gateway connected to receive the call from the PSTN; a network server in communication with the gateway for interacting with a user participating in the call; and an IP communication path of approximately 100 meters or less in length for connecting the gateway to the network server.
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Specification