Supervised guard tour tracking systems and methods
First Claim
1. A method for processing and resolving exception alarms associated with a guard tour at a premise, comprising:
- collecting tour data from a guard device associated with a guard tour at a premise, wherein the tour comprises a plurality of checkpoints;
identifying an exception by analyzing the tour data to identify an elapsed time interval between two checkpoints during the guard tour that is outside a predetermined range; and
if an exception is identified in the analysis of the tour data, thengenerating an exception alarm remote from the guard device, the exception alarm subjectable to selective closing and escalating,generating an exception handling procedure based on the exception and at least one other criteria, andsubsequent to generating the exception handling procedure, receiving a selected reason code inputted by a user, and based on the selected reason code closing the exception alarm or escalating the exception alarm.
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Accused Products
Abstract
The present invention comprises systems and methods for addressing exceptions (i.e., alarms) associated with a guard tour according to a predefined hierarchy. The exception is generated automatically based on data associated with the guard tour, as typically collected by an ETTS. The present invention receives tour data, and based upon predefined customer preferences and current conditions, generates a procedure to be followed to optimally resolve the exception. An exemplary exception is one based on the time interval between checkpoints. If, for example, the time interval is outside of a predetermined range, then an exception may be generated.
45 Citations
18 Claims
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1. A method for processing and resolving exception alarms associated with a guard tour at a premise, comprising:
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collecting tour data from a guard device associated with a guard tour at a premise, wherein the tour comprises a plurality of checkpoints; identifying an exception by analyzing the tour data to identify an elapsed time interval between two checkpoints during the guard tour that is outside a predetermined range; and if an exception is identified in the analysis of the tour data, then generating an exception alarm remote from the guard device, the exception alarm subjectable to selective closing and escalating, generating an exception handling procedure based on the exception and at least one other criteria, and subsequent to generating the exception handling procedure, receiving a selected reason code inputted by a user, and based on the selected reason code closing the exception alarm or escalating the exception alarm. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method for processing and resolving exception alarms associated with a guard tour at a premise, comprising:
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collecting tour data from a guard device associated with a guard tour at a premise, wherein the tour comprises a plurality of checkpoints; analyzing the tour data to identify an exception by simultaneously comparing an elapsed time interval between two checkpoints during the guard tour to a first predetermined range and a second predetermined range and determining whether the elapsed time interval is outside at least one of the first predetermined range and the second predetermined range, wherein the second predetermined range is larger than the first predetermined range; and if an exception is identified in the analysis of the tour data, then generating an exception alarm remote from the guard device, the exception alarm subjectable to selective closing and escalating, generating an exception handling procedure based on the exception and at least one other criteria, and subsequent to generating the exception handling procedure, receiving a selected reason code inputted by a user, and based on the selected reason code closing the exception alarm or escalating the exception alarm. - View Dependent Claims (9)
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10. A computer system for processing and resolving exception alarms associated with a guard tour at a premise, comprising:
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a collection module that periodically retrieves tour data from a guard device associated with a tour at a premise; a comparison module that identifies an exception by analyzing the tour data to identify an elapsed time interval between two checkpoints during the guard tour that is outside a predetermined range; an exception processing module that performs the following steps if an exception is identified in the analysis of the tour data, generating an exception alarm remote from the guard device, the exception alarm subjectable to selective closing and escalating, generating an exception handling procedure based on the exception and at least one other criteria, and subsequent to generating the exception handling procedure, receiving a selected reason code inputted by a user and based on the selected reason code closing the exception alarm or escalating the exception alarm; and an exception reporting module that generates reports based at least in part on the exception. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18)
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Specification