Methods and systems for determining a telecommunications service location using global satellite positioning method
First Claim
1. A method for generating travel directions, the method comprising:
- accessing a technician server with an input device for directing a global satellite positioning system to obtain at least one set of “
from”
coordinates associated with a first location;
accessing the technician server for directing the global satellite positioning system to obtain at least one set of “
to”
coordinates associate with a second location associated with the input device; and
generating travel directions from the first location to the second location, the travel directions being based on the “
to” and
“
from”
coordinates associated with the input device.
12 Assignments
0 Petitions
Accused Products
Abstract
Methods and systems are provided for obtaining information related to a customer service location and directions for routing a service technician from one customer service location to another. One embodiment includes requesting at least one set of coordinates associated with the customer service location; accessing a technician server to direct a global satellite positioning system to obtain the set of coordinates for the customer service location; obtaining the coordinates and updating one or more databases with said coordinates. The coordinates may include at least one of a latitude and a longitude associated with the customer service location. Another embodiment includes obtaining through a technician server at least one set of “from” coordinates associated with the first customer service location and at least one set of “to” coordinates associated with the second customer location; transmitting the “from” and “to” coordinates to a mapping system; and, generating directions in the mapping system based on the “to” and “from” coordinates. At least one of the sets of coordinates includes latitude and longitude data. System and computer-readable media embodiments of these methods are also provided.
91 Citations
20 Claims
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1. A method for generating travel directions, the method comprising:
-
accessing a technician server with an input device for directing a global satellite positioning system to obtain at least one set of “
from”
coordinates associated with a first location;accessing the technician server for directing the global satellite positioning system to obtain at least one set of “
to”
coordinates associate with a second location associated with the input device; andgenerating travel directions from the first location to the second location, the travel directions being based on the “
to” and
“
from”
coordinates associated with the input device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
-
-
10. A system for generating directions, the system comprising:
-
means for accessing a technician server for directing a global satellite positioning system to obtain at least one set of “
from”
coordinates associated with a first location associated with an input device;means for accessing the technician server for directing the global satellite positioning system to obtain at least one set of “
to”
coordinates associated with a second location associated with the input device; andmeans for generating travel directions from the first location to the second location, the travel directions being based on the “
to” and
“
from”
coordinates associated with the input device. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17)
-
-
18. A computer-readable medium which stores a set of instructions which when executed performs a method for generating travel directions, the method executed by the set of instructions comprising:
-
accessing a technician server for directing a global satellite positioning system to obtain at least one set of “
from”
coordinates associated with a first location associated with an input device;accessing the technician server for directing the global satellite positioning system to obtain at least one set of “
to”
coordinates associate with a second location associated with the input device; andgenerating travel directions from the first location to the second location, the travel directions being based on the “
to” and
“
from”
coordinates associated with the input device. - View Dependent Claims (19, 20)
-
Specification