System and method for logging disk failure analysis in disk nonvolatile memory

• US 7,293,203 B1
• Filed: 04/23/2003
• Issued: 11/06/2007
• Est. Priority Date: 04/23/2003
• Status: Active Grant

• Current Assignee: NetApp, Inc.
• Original Assignee: Network Appliance Incorporated (NetApp, Inc.)
• Inventors: Coatney, Douglas W., Gillette, Scott D.
• Primary Examiner(s): Baderman; Scott
• Assistant Examiner(s): Truong; Loan
• Application Number:
  US10/421,124
• Time in Patent Office: 1,658 Days
• Field of Search: 714/42, 714/723
• US Class Current: 714/42
• CPC Class Codes: G06F 11/0727 in a storage system, e.g. in a DASD or network based storage system drivers for digital recording or reproducing units G06F3/06; circuits for error detection or correction within digital recording or reproducing units G11B20/18; for distributed storage of data in networks, e.g. transport arrangements for network file system [NFS], storage area networks [SAN] or network attached storage [NAS], H04L67/1097
• CPC Class Codes: G06F 11/0748 in a remote unit communicating with a single-box computer node experiencing an error/fault remote testing G06F11/2294
• CPC Class Codes: G06F 11/0775 Content or structure details of the error report, e.g. specific table structure, specific error fields
• CPC Class Codes: G06F 11/0787 Storage of error reports, e.g. persistent data storage, storage using memory protection
• CPC Class Codes: G11B 2220/2516 Hard disks
• CPC Class Codes: G11B 27/36 Monitoring, i.e. supervising the progress of recording or reproducing for digital recording G11B20/00 and s.gr.; for monitoring, testing or measuring of TV recorders of the type covered by H04N5/76 and subgroups, see H04N17/06

Abstract

A system and method for logging and storing failure analysis information on disk drive so that the information is readily and reliably available to vendor customer service and other interested parties is provided. The information, in an illustrative embodiment, is stored on a nonvolatile (flash) random access memory (RAM), found generally in most types of disk drives for storage of updateable disk drive firmware. A known location of limited size is defined in the flash RAM, to form a scratchpad. This scratchpad is a blank area of known addresses, formed during the original firmware download onto the memory, and which is itself free of firmware code. This scratchpad is sufficient in size to write a series of failure codes in a non-erasable list as failures/errors (and user/administrator attempts to unfail the disk) are logged. The log of failures always travels with the drive, and can be read by the vendor to determine the general nature of the most recent failure(s) and whether these failures represent a problematic history for the drive.

Claims

1. A method for diagnosing errors in a storage device comprising:

accessing a predetermined known location in a nonvolatile flash memory of a storage device and reading error entries related to error events experienced by the storage device, wherein the known location comprises a scratchpad in a firmware storage area of the memory into which the entries are entered and which is otherwise free of firmware;

determining whether the error events cause the storage device to be reusable or non-reusable;

mounting the storage device in a test bed and interconnecting the storage device to a diagnosing computer.

2. A method for servicing a storage device connected in a storage system, comprising:

A) forming a scratchpad included in a flash memory of the storage device during a firmware code installation process, which scratchpad is free of firmware code;

B) storing, in an error log, maintained in the scratchpad, entries related to errors experienced by the storage device so as to be readable by a diagnosing computer;

the entries including a set of failure codes in a non-erasable list; and

C) reading, by the diagnosing computer, the error log to determine an error history for the storage device.

3. The method as set forth in claim 2 further comprising performing a failure analysis using the entries in the error log.

4. The method as set forth in claim 3 wherein the step of is initiated by a storage operating system, included in the storage system, and the entries are provided by the storage operating system to the diagnosing computer.

5. The method as set forth in claim 3 wherein the step of performing is performed at the request of the diagnosing computer, and the diagnosing computer is located at a site remote from the storage system.

6. The method as set forth in claim 3 further comprising logging, in the error log, by the storage device at the request of the storage operating system, a result of the failure analysis as a failure code.

7. The method as set forth in claim 4 further comprising reading the scratchpad via a network by a diagnostic procedure running on the diagnosing computer at a remote site.

8. The method as set forth in claim 3 further comprising determining a nature of one or more most-recent failures and generating an alert if the one or more mostrecent failures represents a condition that indicates the storage device should be replaced.

9. The method as set forth in claim 3 further comprising determining whether the scratchpad has a predetermined number of entries, and, in response thereto, generating an alert indicating that the storage device should be replaced.