Learning system and related methods particularly suitable for an organization's supply chain

• US 7,300,287 B2
• Filed: 09/03/2003
• Issued: 11/27/2007
• Est. Priority Date: 01/06/2003
• Status: Active Grant

• Current Assignee: Accenture Global Services Limited (Accenture PLC)
• Original Assignee: Accenture Global Services GmbH (Accenture PLC)
• Inventors: Mikurak, Michael G., Jepson, Christopher, Dowdell, Dwight
• Primary Examiner(s): Pezzuto; Robert E.
• Assistant Examiner(s): Saadat; Cameron
• Application Number:
  US10/653,344
• Publication Number:
  US 20040132000A1
• Time in Patent Office: 1,546 Days
• Field of Search: 434/219, 434/350, 434/365, 434/322, 434/323, 434/307.R, 705/219
• US Class Current: 434/219
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G09B 5/00 Electrically-operated educational appliances working with questions and answers G09B7/00; simulators G09B9/00; advertising or displaying in general G09F

Abstract

The invention disclosed relates to a learning system and related methods for providing training and continuing education to members of an organization'"'"'s supply-chain workforce. A learning system utilizes a blended learning approach that matches various educational delivery techniques to the appropriate learning materials, time constraints, and skill level of the end user. The system is simultaneously accessible to multiple organizations in order to provide uniformity of learning among a wide variety of participants within the supply-chain workforce, while remaining adaptable to the unique learning needs of each organization. Thus, the invention captures the benefits of distance learning techniques while minimizing the isolationist learning environment typically associated with those leaning delivery methods. Furthermore, the invention seeks to capture the benefits associated with traditional learning delivery methods such as team-oriented learning and personal instructor feedback.

Claims

1. A learning system for providing educational content related to a supply chain, wherein said supply chain comprises a plurality of logistical stages comprising materials procurement, production, storage, distribution, and customer service, the learning system comprising:

a network, including an educational content server, a plurality of end-user computers, and a communication means connecting the educational content server to the plurality of end-user computers;

wherein said educational content server comprises

i. educational content modules including a knowledge database, a collaboration module, a training module, and a distance learning module, wherein the educational content modules provide content, where content is classified as either individual content or group content, wherein each of the content is linked with at least one of the logistical stages;

ii. a content database, wherein the content database comprises (a) an index of each of the content available through the educational content modules, and (b) a content record coupled to each of said content, wherein each of the content records indicates the one or more logistical stages linked to the coupled content;

iii. a company registration module that allows a company to create a company profile, the company profile identifying a company set of content;

iv. a user registration module that allows an employee of the company to create a user profile, the user profile including (a) information associating the employee with one or more of the logistical stages and (b) a history of the employee receiving content from the content database; and

v. a supply chain learning system interface (SCLSI) providing at least the functions of;

(1) presenting a list of available content to the employee, where the list of available content identifies the content linked in the content database to the one or more logistical stages associated with the employee in the user profile;

(2) allowing the employee to select content from the list of the available content that is also identified in the company set-of content as stored in the company profile;

(3) allowing the employee to request tuition-based content, where the tuition-based content is identified in the list of available content but is not identified in the company set of content, where the employee'"'"'s request is sent to the company for approval, and where the user is served the requested tuition-based content only if the company approves the request; and

(4) delivering selected and approved content to the user from the educational content modules as specified by the content record in the content database, where individual content is delivered asynchronously and group content is delivered synchronously to a group of users.

2. The learning system of claim 1, wherein the collaboration module provides real-time chat and on-line discussion forums.

3. The learning system of claim 1, wherein the training module content includes on-line simulations, self-study web-based training modules, scheduled audio/video conference calls, team-oriented assignments, discussion threads, virtual lectures, and traditional seminars.

4. The learning system of claim 1, wherein the knowledge database content includes white papers, news feeds, links to topical web sites, and content uploaded by users.

5. The learning system of claim 1, wherein the distance learning module provides pre-recorded audio and video media, telephone conferences, e-mailed materials, and faxed materials.

6. The learning system of claim 1, wherein the user profile includes the user'"'"'s job designation, geographic location, and education level.

7. The learning system of claim 6, wherein the company profile includes the at least one supply-chain function that the company provides to its customers.

8. The learning system of claim 7, wherein the appropriate user type for content is defined by at least one of:

the company employing the user, the at least one supply-chain function of the company, job designation, geographic location, and educational level.

9. The learning system of claim 1, wherein the list of available content does not include content previously completed by the user as stored in the user'"'"'s user profile.

10. A method for providing educational content related to a supply chain, wherein said supply chain comprises a plurality of logistical stages comprising materials procurement, production, storage, distribution, and customer service, the method comprising the steps of:

supplying content from educational content modules including a knowledge database, a collaboration module, a training module, and a distance learning module, where content is classified as either individual content or group content, and where said educational content modules are hosted on an educational content server, wherein the content is linked with at least one of the logistical stages;

storing in a content database a list of all content available through the educational content modules, and content records indicating the logistical stages linked to each of the content;

registering a company with the educational content server, where a company registers by creating a company profile, the company profile including a company'"'"'s set of content from the content database;

registering employees of the company as users of the educational content server, where each of the employee registers by creating a user profile, the user profile associating one of the employees with one or more of the logistical stages and that employee'"'"'s history of receiving content from the content database; and

providing access to the supply-chain related educational content by a method comprising;

(1) presenting a list of available content to a user, where the list includes only content linked to the logistical stages associated with the user in the user profile

(2) allowing the user to select content from the list that is also contained in the company'"'"'s set of content as stored in the company'"'"'s company profile;

(3) allowing the user to request tuition-based content from the list, where the tuition-based content is not contained in the company'"'"'s set of content, where the request is sent to the company for approval, and where the user is served the requested content only if the company approves the request; and

(4) delivering selected and approved content to the user from the educational content modules as specified by the content record in the content database, where individual content is delivered asynchronously and group content is delivered synchronously to a group of users.

11. The method of claim 10, wherein the collaboration module provides real-time chat and on-line discussion forums.

12. The method of claim 10, wherein the training module content includes on-line simulations, self-study web-based training modules, scheduled audio/video conference calls, team-oriented assignments, discussion threads, virtual lectures, and traditional seminars.

13. The method of claim 10, wherein the knowledge database content includes white papers, news feeds, links to topical web sites, and content uploaded by users.

14. The method of claim 10, wherein the distance learning module provides pre-recorded audio and video media, telephone conferences, e-mailed materials, and faxed materials.

15. The method of claim 10, wherein the user profile includes the user'"'"'s job designation, geographic location, and education level.

16. The method of claim 15, wherein the company profile includes the at least one supply-chain function that the company provides to its customers.

17. The method of claim 16, wherein the appropriate user type for content is defined by at least one of:

the company employing the user, the at least one supply-chain function of the company, job designation, geographic location, and educational level.

18. The method of claim 10, wherein the list of available content does not include content previously completed by the user as stored in the user'"'"'s user profile.

19. A computer-executable medium for implementing a set of steps in a method for providing educational content related to a supply chain, wherein said supply chain comprises a plurality of logistical stages comprising materials procurement, production, storage, distribution, and customer service, the method comprising the steps of:

supplying content from educational content modules including a knowledge database, a collaboration module, a training module, and a distance learning module, where content is classified as either individual content or group content, and where said educational content modules are hosted on an educational content server, wherein the content is linked with at least one of the logistical stages;

storing in a content database a list of all content available through the educational content modules, and content records indicating the logistical stages linked to each of the content;

registering a company with the educational content server, where a company registers by creating a company profile, the company profile including a company'"'"'s set of content from the content database;

registering employees of the company as users of the educational content server, where each of the employee registers by creating a user profile, the user profile associating one of the employees with one or more of the logistical stages and that employee'"'"'s history of receiving content from the content database; and

providing access to the supply-chain related educational content by a method comprising;

(1) presenting a list of available content to a user, where the list includes only content linked to the logistical stages associated with the user in the user profile

(2) allowing the user to select content from the list that is also contained in the company'"'"'s set of content as stored in the company'"'"'s company profile;

(3) allowing the user to request tuition-based content from the list, where the tuition-based content is not contained in the company'"'"'s set of content, where the request is sent to the company for approval, and where the user is served the requested content only if the company approves the request; and

(4) delivering selected and approved content to the user from the educational content modules as specified by the content record in the content database, where individual content is delivered a synchronously and group content is delivered synchronously to a group of users.