System and method for providing interactive wireless data and voice based services
First Claim
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1. A system for providing information to a user of a short message service (SMS) enabled communication device, comprising:
- an SMS server configured for communicating with an SMS enabled communications device during a first SMS session, said SMS server is configured for receiving one or more requests communicated from a user of said SMS enabled communications device and configured for causing a transmission of at least one of multiple types of response communications in response to receiving each of said one or more requests;
wherein each of said multiple types of response communications is a member of a set of types of response communications, said set including at least an SMS type of response communication and an audio type of response communication;
wherein said SMS server causes a transmission of said audio type of response communication in response to receiving one or more SMS request communications from said user, said audio type of response communication being a voice type of response communication; and
wherein said voice type of response communication is an interactive voice session between said user and said system.
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Abstract
A system for providing remote interactive services to users of portable data and voice enabled communications devices, including users of SMS and WAP enabled communications devices. The system interfaces with a user of a communications device in a manner that employs a sequence of different types of interactive sessions over time. An interface with the user is provided that transitions between different types of communication sessions in real time, to appropriately and effectively respond to one or more requests transmitted from the user of the communications device.
63 Citations
29 Claims
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1. A system for providing information to a user of a short message service (SMS) enabled communication device, comprising:
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an SMS server configured for communicating with an SMS enabled communications device during a first SMS session, said SMS server is configured for receiving one or more requests communicated from a user of said SMS enabled communications device and configured for causing a transmission of at least one of multiple types of response communications in response to receiving each of said one or more requests; wherein each of said multiple types of response communications is a member of a set of types of response communications, said set including at least an SMS type of response communication and an audio type of response communication; wherein said SMS server causes a transmission of said audio type of response communication in response to receiving one or more SMS request communications from said user, said audio type of response communication being a voice type of response communication; and wherein said voice type of response communication is an interactive voice session between said user and said system. - View Dependent Claims (2, 3, 4)
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5. A system for providing information to a user of a short message service (SMS) enabled communication device, comprising:
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an SMS server configured for communicating with an SMS enabled communications device during a first SMS session, said SMS server is configured for receiving one or more requests communicated from a user of said SMS enabled communications device and configured for causing a transmission of at least one of multiple types of response communications in response to receiving each of said one or more requests; wherein each of said multiple types of response communications is a member of a set of types of response communications, said set including at least an SMS type of response communication and an audio type of response communication; wherein said SMS server causes a transmission of said audio type of response communication in response to receiving one or more SMS request communications from said user, said audio type of response communication being a voice type of response communication; and wherein said SMS server causes said transmission of said voice type of response communication by transmitting a voice session initiating communication to a data-voice network gateway. - View Dependent Claims (6, 7, 8, 9, 10)
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11. A system for providing information to a user of a short message service (SMS) enabled communication device, comprising:
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an SMS server configured for communicating with an SMS enabled communications device during a first SMS session, said SMS server is configured for receiving one or more requests communicated from a user of said SMS enabled communications device and configured for causing a transmission of at least one of multiple types of response communications in response to receiving each of said one or more requests; wherein each of said multiple types of response communications is a member of a set of types of response communications, said set including at least an SMS type of response communication and an audio type of response communication; wherein said set of types of response communications further includes a wireless application protocol (WAP) type of response communication; wherein said SMS enabled communications device is also configured to provide wireless application protocol (WAP) browser functionality that processes and displays said (WAP) type of response communication to said user; wherein said SMS server causes the communication of a WAP push message to said SMS enabled communication device, said WAP push message optionally includes a uniform resource locator (URL) that is processed by said WAP browser functionality of said SMS enabled communication device; and wherein said WAP type of response communication includes map information for providing traveling directions to said user of said SMS enabled communications device.
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12. A system for providing information to a user of a short message service (SMS) enabled communication device, comprising:
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an SMS server configured for communicating with an SMS enabled communications device during a first SMS session, said SMS server is configured for receiving one or more requests communicated from a user of said SMS enabled communications device and configured for causing a transmission of at least one of multiple types of response communications in response to receiving each of said one or more requests; wherein each of said multiple types of response communications is a member of a set of types of response communications, said set including at least an SMS type of response communication and an audio type of response communication; and wherein in response to receiving a first SMS request communication, said SMS server causes the transmission of a first SMS type of response communication by communicating a first SMS response communication to said user of said SMS enabled communications device and where a grouping of a request communication from said user and a subsequent response communication from said server defines an SMS message exchange and where one SMS session includes one or more SMS message exchanges before being terminated by either said user or said SMS server. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29)
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Specification