Method to enable instant collaboration via use of pervasive messaging

• US 7,308,082 B2
• Filed: 07/24/2003
• Issued: 12/11/2007
• Est. Priority Date: 07/24/2003
• Status: Expired due to Fees

• Current Assignee: Snap, Inc.
• Original Assignee: International Business Machines Corporation
• Inventors: Davis, Brent L., Jaiswal, Peeyush, Mansey, Pradeep P.
• Primary Examiner(s): Gauthier, Gerald
• Application Number:
  US10/626,108
• Publication Number:
  US 20050020288A1
• Time in Patent Office: 1,601 Days
• Field of Search: 379/88.13, 379/88.12, 379/201.01, 379/88.14, 704/260, 709/206
• US Class Current: 379/88.14
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 2203/4536 Voicemail combined with text-based messaging
• CPC Class Codes: H04M 3/42374 where the information is provided to a monitoring entity such as a potential calling party or a call processing server
• CPC Class Codes: H04M 3/53308 Message originator indirectly connected to the message centre, e.g. after detection of busy or absent state of a called party

Abstract

A system (10) and method (50) to enable instant collaboration via the use of pervasive messaging can include the steps of receiving (52) a call from a caller to a callee, transferring (54) the call to a voicemail system when the callee is unavailable, determining(56) if the callee is available via instant messaging, and querying (58) the caller if they want to leave one among a voice message and an instant message. In another aspect, a system and method (70) enables instant collaboration by receiving (72) a text message having a designation for text-to-speech conversion via an instant messaging network (14) where the text message is intended for a phone (16 or 18) coupled to a voicemail system (20), recognizing (74) the designation, converting (76) the text message to a voice message, calling (78) the phone, and delivering (86) the voice message to the voicemail system.

Claims

1. A method to enable instant collaboration via the use of pervasive messaging, comprising the steps of:

receiving a call from a caller to a callee

transferring the call to a voicemail system when the callee is unavailable;

determining if the callee is available via one or more instant messaging devices;

querying the caller if they want to leave one among a voice message and an instant message;

recording a voice message from the caller to the callee and generating a text message by transcribing the voice message if the caller elects the option of leaving the instant message;

determining a preferred language for each one of said instant messaging devices, wherein said preferred language is determined according to a user profile corresponding to each one of said instant messaging devices; and

translating the text message into the preferred language of each of said instant messaging devices having said corresponding user profile specifying a preferred language that is different from a language of the text message.

2. The method of claim 1, wherein the method further comprises querying a caller who elects to leave voice message to determine whether the caller wants to also leave an instant message for the callee, wherein the instant message is delivered at a predetermined scheduled time dictated by the caller.

3. The method of claim 1, wherein the method further comprises the step of sending the text message to at least one of said instant messaging devices.

4. The method of claim 1, wherein the method further comprises the step of querying the caller as to when an instant message should be delivered when the caller selected the instant message as an option.

5. The method of claim 1, wherein the method further comprises the step of delivering the instant message to at least one of said instant messaging devices at a predetermined scheduled time as directed by the caller.

6. A system enabling instant collaboration, comprising:

a voicemail system;

an instant messaging system coupled to the voicemail system;

a processor in the system programmed to;

receive a call when a callee is unavailable,

determine if the callee is available via one or more instant messaging devices,

provide a caller the option among a voice message and an instant message,

record a voice message from the caller to the callee and generate a text message by transcribing the voice message if the caller elects the option of leaving the instant message,

determine a preferred language for each one of said instant messaging devices, wherein said preferred language is determined according to a user profile corresponding to each one of said instant messaging devices, and

translate the text message into the preferred language of each of said instant messaging devices having said corresponding user profile specifying a preferred language that is different from a language of the text message.

7. The system of claim 6, wherein the processor is further programmed to deliver the instant message to at least one of said instant messaging devices at a predetermined scheduled time as directed by a caller.

8. The system of claim 6, wherein the processor resides within the voicemail system.