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Account management tool for e-billing system

  • US 7,308,434 B2
  • Filed: 03/30/2001
  • Issued: 12/11/2007
  • Est. Priority Date: 03/30/2000
  • Status: Expired due to Fees
First Claim
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1. A method for providing an on-line billing system, the method comprising:

  • storing account information of a plurality of customers in a database, the account information including information for associating each of the plurality of customers with a particular agent among a plurality of agents;

    generating a list of customer accounts corresponding to the particular agent from the account information;

    displaying the list via a web browser to the particular agent;

    detecting an event that changes an association between one of the customers and the particular agent;

    determining whether the particular agent has enabled notification of account changes; and

    in response to detecting the event and determining that the particular agent has enabled notification of account changes, generating an electronic mail message describing the event and sending the electronic mail message to the particular agent.

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