Systems and methods for facilitating communications involving hearing-impaired parties
First Claim
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1. A method for providing communication services for communications between a hearing-impaired party and a hearing party, comprising:
- establishing a voice link with the hearing party;
receiving a first voice message from the hearing party via the voice link;
identifying the hearing party based on a telephone number associated with the hearing party;
accessing at least one stored file based on the identified hearing party, the at least one stored file including a plurality of words and a plurality of corresponding corrections made by an operator in previous voice messages from the hearing party;
generating a first text message corresponding to the first voice message using voice recognition and the at least one stored file, wherein the generating a first text message includes;
identifying, in the first voice message, one of the plurality of words stored in the at least one stored file, andusing one of the plurality of corrections corresponding to the identified one of the plurality of words as the most likely word for the identified one of the plurality of words voiced in the first voice message; and
transmitting the first text message to the hearing-impaired party.
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Abstract
A method for providing communication services for communications between a hearing-impaired party and a hearing party includes establishing a voice link with the hearing party. The method also includes receiving a voice message from the hearing party via the voice link and generating a text message corresponding to the voice message using voice recognition. The method may also include transmitting the text message to the hearing-impaired party. Optionally, a high speed text input device may also be used with, or instead of, the voice recognition to generate the text message.
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Citations
40 Claims
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1. A method for providing communication services for communications between a hearing-impaired party and a hearing party, comprising:
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establishing a voice link with the hearing party; receiving a first voice message from the hearing party via the voice link; identifying the hearing party based on a telephone number associated with the hearing party; accessing at least one stored file based on the identified hearing party, the at least one stored file including a plurality of words and a plurality of corresponding corrections made by an operator in previous voice messages from the hearing party; generating a first text message corresponding to the first voice message using voice recognition and the at least one stored file, wherein the generating a first text message includes; identifying, in the first voice message, one of the plurality of words stored in the at least one stored file, and using one of the plurality of corrections corresponding to the identified one of the plurality of words as the most likely word for the identified one of the plurality of words voiced in the first voice message; and transmitting the first text message to the hearing-impaired party. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A method for providing communication services for communications between a first party and a second party, comprising:
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establishing a voice link with the first party; receiving a first voice message from the first party via the voice link; identifying the first party based on at least one of automatic number identification or a telephone number provided by the second party; accessing at least one stored voice file associated with the identified first party, the at least one stored voice file including a plurality of words and a plurality of corresponding corrections made by an operator in previous voice messages from the first party; generating a first text message corresponding to the first voice message using voice recognition and the at least one stored voice file; and transmitting the first text message to the second party. - View Dependent Claims (8)
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9. A system, comprising:
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a server configured to; receive a call from a hearing-impaired party for establishing a communication link to a hearing party, identify a communication assistant, and forward the call to the identified communication assistant; and a first device associated with the identified communication assistant, the first device being configured to; receive the forwarded call from the server, establish a voice link with the hearing party, identify at least one stored file associated with the hearing party the at least one stored file comprising a plurality of words and a plurality of corresponding corrections made to the plurality of words in previous calls to or from the hearing party, receive a voice message from the hearing party, and generate a text message corresponding to the voice message using voice recognition and the at least one stored file, wherein the generating a text message includes; identifying, in the voice message, one of the plurality of words stored in the at least one stored file, and using one of the plurality of corrections corresponding to the identified one of the plurality of words as the most likely word for the one of the plurality of words voiced in the voice message. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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17. A system comprising:
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a server configured to; receive a call from a hearing-impaired party for establishing a communication link to a hearing party, identify a communication assistant, and forward the call to the identified communication assistant; and at least one device associated with the identified communication assistant, the at least one device being configured to; receive the forwarded call from the server, establish a voice link with the hearing party, receive a voice message from the hearing party, and execute voice recognition software to generate a text message corresponding to the voice message; and a memory configured to store voice files associated with a plurality of parties, wherein when generating the text message, the at least one device is configured to; identify the hearing party based on a telephone number associated with the hearing party, access at least one stored voice file associated with the identified hearing party. the at least one stored voice file comprising a plurality of words and a plurality of corresponding corrections associated with previous voice messages, determine, using the at least one stored voice file, whether one of the words in the voice message corresponds to a word in the at least one stored voice file, and automatically provide, in the text message, the correction corresponding to the one of the words when one of the words in the voice message corresponds to a word in the at least one stored voice file. - View Dependent Claims (18)
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19. A method for providing communications services, comprising:
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receiving a call from a hearing-impaired party for establishing a communication link to a hearing party; identifying a communication assistant; forwarding the call to the identified communication assistant; establishing, by the communication assistant, a voice link with the hearing party; receiving, by the communication assistant, a voice message from the hearing party via the voice link; identifying the hearing party based on a telephone number associated with the hearing party; accessing at least one stored file associated with the identified hearing party, the at least one stored file comprising a plurality of words and a plurality of corrections made in previous voice messages from the hearing party; generating, by the communication assistant, a text message corresponding to the voice message using a high speed text input device and the at least one accessed file; and transmitting the text message to the hearing-impaired party. - View Dependent Claims (20, 21, 22, 23)
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24. A system, comprising:
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means for establishing a voice link with a first party; means for receiving a voice message from the first party via the voice link; means for identifying the first party based on a telephone number associated with the first party; means for accessing at least one stored file associated with the first party; means for automatically generating a text message corresponding to the voice message using the at least one stored file, the at least one stored file comprising a plurality of words and a plurality of corrections made in previous voice messages from the first party; and means for transmitting the text message to a second party. - View Dependent Claims (25)
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26. A system, comprising:
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processing logic configured to; receive a voice message from a first party, identify the first party based on a telephone number associated with the first party, access at least one stored file associated with the identified first party, the at least one stored file comprising a plurality of words and a plurality of corresponding corrections made in previous voice messages from the first party, and generate a text message corresponding to the voice message using voice recognition and the at least one stored file; and a transmit element configured to transmit the text message to a hearing-impaired party. - View Dependent Claims (27, 28, 29)
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30. A method, comprising:
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receiving a first voice message from a hearing party via a voice link; identifying the hearing party based on a telephone number associated with the hearing party; accessing at least one stored file associated with the identified hearing party, the at least one stored file comprising a plurality of words and a plurality of corresponding corrections made in previous voice messages from the hearing party; generating at least one of a second voice message or a first text message corresponding to the first voice message using voice recognition and the at least one stored file; and transmitting the at least one of the second voice message or first text message to the hearing party for verification. - View Dependent Claims (31, 32, 33, 34, 35)
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36. A system, comprising:
processing logic configured to; receive a first voice message from a hearing party via a voice link, identify the hearing party based on a telephone number associated with the hearing party, access at least one stored file associated with the identified hearing party, the at least one stored file comprising a plurality of words and a plurality of corresponding corrections made in previous voice messages from the hearing party, generate at least one of a second voice message or a first text message corresponding to the first voice message using voice recognition and the at least one stored file, and transmit the at least one of the second voice message or first text message to the hearing party for verification. - View Dependent Claims (37, 38, 39, 40)
Specification