Text mining system for web-based business intelligence

• US 7,315,861 B2
• Filed: 07/11/2005
• Issued: 01/01/2008
• Est. Priority Date: 05/24/2000
• Status: Expired due to Term

• Current Assignee: Alto Dynamics, LLC (IP Investments Group LLC)
• Original Assignee: ReachForce, Inc. (American Express Company)
• Inventors: Feng, Yu, Seibel, John C., Foster, Robert L.
• Primary Examiner(s): Wong; Leslie
• Application Number:
  US11/178,721
• Publication Number:
  US 20060004731A1
• Time in Patent Office: 904 Days
• Field of Search: 707/3, 707/10, 707/104, 707/1, 707/204, 705/10, 705/14, 709/203, 709/219, 709/206
• US Class Current: 1/1
• CPC Class Codes: G06F 16/345 Summarisation for human users
• CPC Class Codes: G06F 16/903 Querying for retrieval from the web G06F16/953
• CPC Class Codes: G06F 16/95 Retrieval from the web
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: G06Q 30/0239 Online discounts or incentives
• CPC Class Codes: G06Q 30/0277 Online advertisement
• CPC Class Codes: Y10S 707/99933 Query processing, i.e. searching
• CPC Class Codes: Y10S 707/99936 Pattern matching access
• CPC Class Codes: Y10S 707/99945 Object-oriented database structure processing
• CPC Class Codes: Y10S 707/99953 Recoverability

Abstract

A text mining system for collecting business intelligence about a client, as well as for identifying prospective customers of the client, for use in a lead generation system accessible by the client via the Internet. The text mining system has various components, including a data acquisition process that extracts textual data from various Internet sources, a database for storing the extracted data, a text mining server that executes query-based searches of the database, and an output repository. A web server provides client access to the repository, and to the mining server.

Claims

1. A text mining system that permits an application service provider to provide data identifying prospective customers of a product or service provided by a product/service provider, comprising:

a data acquisition process for extracting text documents from unstructured Internet discussion sites selected from the group of;

newsgroups, discussion forums, and mailing lists;

wherein the data acquisition process operates by intruding into the Internet discussion site independently of, and without activation by the participants of the discussion site;

wherein each discussion site comprises a collection of text documents generated by participants of the discussion site and simultaneously received by multiple participants of the discussion site;

an archive database for storing the extracted text documents;

a text mining server for receiving queries from the product/service provider, each query representing a request for information about participants who are discussing a specified product or service;

wherein the text mining server responds to each query by accessing the archive database;

wherein the text mining server is further operable to analyze data in the archive database, to provide the product/service provider with text mining outputs representing themes extracted from the data, and at least one link to at least one document stored in the archive database that contains information identifying a prospective customer who is discussing the product or service; and

a web server for providing access to the text mining server via a web browser and the Internet, such that the product/service provider may interact with the text mining server to make the requests on line via the Internet and to receive the outputs generated by the text mining server;

wherein the at least one link enables the product/service provider to access the at least one text document from the archive database via the web browser.

2. The text mining system of claim 1, wherein the text documents are items of digitally recorded correspondence.

3. The text mining system of claim 1, wherein the text documents are digital voice records.

4. The text mining system of claim 1, wherein the data acquisition process is implemented with a web crawler.

5. The text mining system of claim 1, wherein text sources are further selected from Internet voice-to-text files.

6. The text-mining system of claim 1, wherein the data acquisition process is further operable to perform an on-line search for contact information about the prospective customer.

7. The text-mining system of claim 1, wherein the data acquisition process is further operable to perform an off-line search for contact information about the prospective customer.

8. The text-mining system of claim 1, further comprising a mailer process for contacting the prospective customer.

9. The text-mining system of claim 1, wherein the mailer process requests permission for further contact to the prospective customer.

10. The text-mining system of claim 1, wherein the mailer process provides a link to sales materials.

11. The text-mining system of claim 1, further comprising a database for storing query criteria of the product/service provider.