Collector's account payment promise option advisory apparatus and method
First Claim
1. A method implemented by a computer system comprising:
- receiving, from a database, values and parameters comprising data from multiple accounts of a customer and relationship-specific information for the customer;
calculating, by a computer-based promise option advisory module, optimal and minimal promise to pay options for each of the multiple accounts needing collection, based upon the received values and parameters, whereinthe calculated promise to pay options comprise at least one of a single promise, a long-term promise, and a deferred payment arrangement, andthe calculated optimal promise to pay option comprises a recommended promise amount and a recommended promise date;
displaying, by the computer-based promise option advisory module, thecalculated optimal and minimal promise to pay options to a collector whose job is to collect payments or debts, prior to the collector interacting with the customer; and
after the collector interacts with the customer to obtain agreement with the customer to a respective displayed promise to pay option and the collector thereafter selects the displayed promise to pay option which was agreed to with the customer,receiving, by the computer-based promise option advisory module, the selected promise to pay option.
3 Assignments
0 Petitions
Accused Products
Abstract
A computer-based promise option advisory module included in a promise management system receives account data, customer data, and parameter data from a database or a collection system, and calculates and displays promise options, or interfaces to a decision engine which calculates the promise options. A user may accept the displayed promise options or input the user'"'"'s own promise options, in which case the user'"'"'s promise options are transmitted by the promise management system to the collections system for verification. The calculated promise options include a minimum payment amount and a maximum payment date, and correspond to a single promise, a two part promise, a long term promise, or a deferred payment arrangement promise.
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Citations
11 Claims
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1. A method implemented by a computer system comprising:
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receiving, from a database, values and parameters comprising data from multiple accounts of a customer and relationship-specific information for the customer; calculating, by a computer-based promise option advisory module, optimal and minimal promise to pay options for each of the multiple accounts needing collection, based upon the received values and parameters, wherein the calculated promise to pay options comprise at least one of a single promise, a long-term promise, and a deferred payment arrangement, and the calculated optimal promise to pay option comprises a recommended promise amount and a recommended promise date; displaying, by the computer-based promise option advisory module, the calculated optimal and minimal promise to pay options to a collector whose job is to collect payments or debts, prior to the collector interacting with the customer; and after the collector interacts with the customer to obtain agreement with the customer to a respective displayed promise to pay option and the collector thereafter selects the displayed promise to pay option which was agreed to with the customer, receiving, by the computer-based promise option advisory module, the selected promise to pay option. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A computer-implemented method comprising:
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receiving, from a database, data from multiple accounts of a customer and relationship-specific information for the customer; calculating, by a computer, optimal and minimal promise to pay options for a respective account of the multiple accounts needing collection, based upon the received data from the multiple accounts and the received relationship-specific information for the customer, wherein the calculated promise to pay options comprise at least one of a single promise, a long-term promise, and a deferred payment arrangement, and the optimal promise to pay option comprises a recommended promise amount and a recommended promise date; displaying, by a computer, the calculated optimal and minimal promise to pay options to a collector whose job is to collect payments or debts, prior to the collector negotiating with the customer; and
,after the collector negotiates with the customer to obtain agreement with the customer to a respective displayed promise to pay option and the collector thereafter selects the displayed promise to pay option which was agreed to with the customer, receiving, by a computer, the selected promise to pay option. - View Dependent Claims (8)
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9. An apparatus comprising:
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means for receiving, from a database, data from multiple accounts of a customer and relationship-specific information for the customer; means for calculating, by a computer, optimal and minimal promise to pay options for a respective account of the multiple accounts needing collection, based upon the received data from the multiple accounts and the received relationship-specific information for the customer, wherein the calculated promise to pay options comprise at least one of a single promise, a long-term promise, and a deferred payment arrangement, and the optimal promise to pay option comprises a recommended promise amount and a recommended promise date; means for displaying, by a computer, the calculated optimal and minimal promise to pay options to a collector whose job is to collect payments or debts, prior to the collector negotiating with the customer; and
,means, after the collector negotiates with the customer to obtain agreement with the customer to a respective displayed promise to pay option and the collector thereafter selects the displayed promise to pay option which was agreed to with the customer, for receiving, by a computer, the selected promise to pay option. - View Dependent Claims (10)
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11. An apparatus for determining loan payoff terms, the apparatus comprising:
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a database containing multiple accounts of a customer, the database capable of retrieving relationship-specific information for the customer a promissory note determination module, the promissory note determination module in response to the relationship-specific information for the customer retrieved from the database, calculates optimal and minimal promise to pay options for a respective account of the multiple accounts needing collection, the calculated promise to pay options comprise at least one of a single promise, a long-term promise, and a deferred payment arrangement, the optimal promise to pay option comprises a recommended promise amount and a recommended promise date; a display for displaying the calculated optimal and minimal promise to pay options to a collector whose job is to collect payments or debts, prior to the collector negotiating with the customer; and an input device for inputting the selected promise to pay option, indicated by a customer, after the collector negotiates with the customer to obtain agreement.
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Specification