Rapid knowledge transfer among workers
First Claim
1. A knowledge transfer system for transferring knowledge from expert workers at a client location to apprentice workers at an outsourcing location, the knowledge transfer system comprising:
- a memory system configured to store a Knowledge Transfer Plan that defines knowledge and tasks that need to be transferred from the expert workers to the apprentice workers;
program code and associated data defining role-specific portals for individual expert workers and apprentice workers, the program code configured to access the memory system for storage and retrieval of data associated with the role-specific portals;
program code defining one or more collaboration systems for two-way communication between individual expert workers and individual apprentice workers;
a multi-media knowledge repository configured to store work objects created by the expert workers and the apprentice workers during the knowledge transfer process;
portal page creation code responsive to predetermined Knowledge Transfer Plan data for configuring the program code and the associated data defining role-specific portals; and
monitoring and tracking code which monitors progress of individual apprentice workers in fulfilling assigned tasks.
2 Assignments
0 Petitions
Accused Products
Abstract
A system and method enable rapid knowledge transfer, for example between a plurality of experts and a plurality of apprentices located remotely from the experts. The system makes use of unique tools to facilitate transfer of knowledge and collaboration between individuals, even among remotely located individuals. An input to the system is a Knowledge Transfer Plan which has been designed to orchestrate the knowledge transfer. The knowledge transfer system integrates a shared repository and collaboration tools for use by the expert and apprentice. The collaboration tools may be accessed through role-specific portals which are automatically created from the Knowledge Transfer Plan. In one embodiment, the system is configured with a World Wide Web-based interface and an integrated suite of tools to support knowledge transfer activities on a global basis to facilitate knowledge transfer among workers engaged in an outsourcing business process.
-
Citations
33 Claims
-
1. A knowledge transfer system for transferring knowledge from expert workers at a client location to apprentice workers at an outsourcing location, the knowledge transfer system comprising:
-
a memory system configured to store a Knowledge Transfer Plan that defines knowledge and tasks that need to be transferred from the expert workers to the apprentice workers; program code and associated data defining role-specific portals for individual expert workers and apprentice workers, the program code configured to access the memory system for storage and retrieval of data associated with the role-specific portals; program code defining one or more collaboration systems for two-way communication between individual expert workers and individual apprentice workers; a multi-media knowledge repository configured to store work objects created by the expert workers and the apprentice workers during the knowledge transfer process; portal page creation code responsive to predetermined Knowledge Transfer Plan data for configuring the program code and the associated data defining role-specific portals; and monitoring and tracking code which monitors progress of individual apprentice workers in fulfilling assigned tasks. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
-
-
10. A method for transferring job-related knowledge from a plurality of experts to a plurality of apprentices who are located remotely from the experts, the method comprising:
-
presenting to a transition administrator one or more on-line forms arranged to receive information about applications to be transferred, the experts and the apprentices; storing in a memory system data entered by the transition administrator using the one or more on-line forms as a Knowledge Transfer Plan; based on the stored Knowledge Transfer Plan data, creating application home pages for the applications to be transferred and individual user home pages for respective experts and respective apprentices, each of the application home pages and the individual user home pages being accessible through a web browser operating on a computing device; and based on the stored knowledge transfer information data and on the ongoing knowledge transfer tasks performed by the respective experts and respective apprentices, generating status information about the transfer of job-related knowledge for monitoring the transfer of job-related knowledge. - View Dependent Claims (11, 12, 13)
-
-
14. A method for transferring knowledge among workers, the method comprising:
-
developing a Knowledge Transfer Plan; based at least in part on the Knowledge Transfer Plan, creating role-specific portals for the workers; storing in a repository accessible through the role-specific portals data defining knowledge transfer information; and storing in the repository data related to tracking and monitoring the progress of the knowledge transfer among workers. - View Dependent Claims (15, 16, 17, 18, 19, 20, 21)
-
-
22. A knowledge transfer method comprising:
-
storing information related to one or more role specific functions; receiving information related to a role specific function; evaluating along a continuum from no knowledge transfer to a substantially complete knowledge transfer for each role specific function; and providing a substantially real-time humanly readable output of the evaluation.
-
-
23. A system for transfer of procedure know-how, the system comprising:
-
a processor configured to present a query to a know-how expert, the query including questions associated with one or more defined roles for the procedure; and a memory configured to store the answers to the query, wherein the processor is configured to create role-specific portals, each role-specific portal associated with one or more defined roles, based on the answers to the query. - View Dependent Claims (24, 25, 26, 27, 28, 29)
-
-
30. A knowledge transfer system for transferring knowledge from expert workers at a client location to apprentice workers at an outsourcing location, the knowledge transfer system comprising:
-
a memory system configured to store a Knowledge Transfer Plan that defines knowledge and tasks that need to be transferred from the expert workers to the apprentice workers; program code and associated data defining role-specific portals for individual expert workers and apprentice workers, the program code configured to access the memory system for storage and retrieval of data associated with the role-specific portals; program code defining one or more collaboration systems for two-way communication between individual expert workers and individual apprentice workers; a multi-media knowledge repository configured to store work objects created by the expert workers and the apprentice workers during the knowledge transfer process; portal page creation code responsive to predetermined Knowledge Transfer Plan data for configuring the program code and the associated data defining role-specific portals; program code defining a wizard system operative to lead a user of the knowledge transfer system through processes of creating or updating the Knowledge Transfer Plan; and monitoring and tracking code which monitors progress of individual apprentice workers in fulfilling assigned tasks. - View Dependent Claims (31, 32, 33)
-
Specification