Remote access, emulation, and control of office equipment

• US 7,324,528 B2
• Filed: 01/29/2002
• Issued: 01/29/2008
• Est. Priority Date: 11/04/1997
• Status: Expired due to Term

• Current Assignee: Aspect Software Incorporated
• Original Assignee: Aspect Software Incorporated
• Inventors: Szlam, Aleksander
• Primary Examiner(s): Pham; Chi
• Assistant Examiner(s): TRAN, PHUC H
• Application Number:
  US10/059,872
• Publication Number:
  US 20020181398A1
• Time in Patent Office: 2,191 Days
• Field of Search: 370/230, 370/359, 370/389, 370/401, 370/419, 370/458, 379/67.1, 379/74, 379/77, 379/90.01, 379/93.01, 379/93.02, 379/100.08, 379/100.12, 379/100.13, 37910201- 10, 379/102.07, 379/201.02
• US Class Current: 370/401
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42229 Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location diverting calls from one subscriber to another subscriber, i.e. two different subscriptions H04M3/54; selecting arrangements in intelligent networks H04Q3/005
• CPC Class Codes: H04M 3/42323 PBX's with CTI arrangements
• CPC Class Codes: H04M 3/4234 Remote access to features of PBX or home telephone systems-teleworking in a PBX
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42
• CPC Class Codes: H04Q 3/72 Finding out and indicating number of calling subscriber

Abstract

A business has a main office (13) which has a controller (225), a plurality of telephones, a plurality of computers, a PBX and/or an ACD (216), and a plurality of corporate resources (220) such as servers, hosts, applications, databases, routers, gateways, switches, a voicemail system, an e-mail system, and facsimile servers. A user at the main office (13) has access to the various corporate resources and also has a portable communications device (10), such as a laptop computer, with which to place a call to the controller via a communications link (11) such as the Internet, to send user commands to and receive the resultant status, information, or operation, from, the controller, to access any of the corporate resources and data, and to make calls to and receive communications from outside parties (12). In addition, the user may create a personal profile which causes the controller to forward selected communications to him, via the Internet, wherever the user may be. The laptop computer allows the user to operate in the same manner as if the user was actually in his office, including placing, receiving, forwarding, and conferencing telephone calls. As a result, regardless of where the user is located, and regardless of what equipment is actually available at the current location of the user, the user can conduct business using the same devices and features that are available at the user'"'"'s office.

Claims

1. A method for allowing a user at a first location to control operation of devices at a second location via an electronic data network, comprising the steps of:

accepting an incoming communication from the user over the electronic data network;

receiving a user selection of a device over the electronic data network;

receiving a user selection of a function of the device over the electronic data network;

sending the user selection of the function to the device;

receiving a response from the device to the device function; and

sending the response to the user over the electronic data network wherein the selected device is a first device, and further comprising the steps of;

monitoring the incoming communication for a user selection of a second device; and

if the second device is in a different set of devices than the device, then also connecting the incoming communication to a controller for the different set of devices to control operation of the second device.

2. The method of claim 1 wherein the step of accepting the incoming communication comprises accepting the incoming communication from the user over the Internet.

3. The method of claim 1 wherein the step of receiving a user selection of a device comprises receiving the user selection of the device over the Internet.

4. The method of claim 1 wherein the step of receiving a user selection of a function comprises receiving the user selection of the function over the Internet.

5. The method of claim 1 wherein the step of sending the response to the user comprises sending the response to the user over the Internet.

6. A method for allowing a user at a first location to control operation of office devices at a second location via an electronic data network wherein the operations are onboard processing functions performed by the office device, comprising the steps of:

accepting an incoming communication from the user over the electronic data network;

receiving a user selection of a first office device over the electronic data network;

receiving a user selection of a function of the first office device over the electronic data network;

sending the user selection of the first office device function to the first office device;

modifying operation instruction stored by the first office device in response the first office device function;

receiving a response from the first office device to the first office device function; and

sending the first office device response to the user over the electronic data network;

monitoring the incoming communication for a user selection of a second office device;

receiving a user selection of a second office device over the electronic data network;

receiving a user selection of a function of the second office device over the electronic data network;

sending the user selection of the second office device function to the second office device;

receiving a response from the second office device to the second office device function; and

sending the second office device response to the user over the electronic data network.

7. The method of claim 6 wherein the step of accepting the incoming communication comprises accepting the incoming communication from the user over the Internet.

8. The method of claim 6 wherein the steps of receiving a user selection of a device comprises receiving the user selection of the device over the Internet.

9. The method of claim 6 wherein the steps of receiving a user selection of a function comprises receiving the user selection of the function over the Internet.

10. The method of claim 6 wherein the step of sending the response to the user comprises sending the response to the user over the Internet.

11. A method for allowing a user at a first location to control operation of office devices at a second location via an electronic data network, comprising the steps of:

accepting an incoming communication from the user over the electronic data network;

receiving a user selection of a first office device over the electronic data network by a controller;

receiving a user selection of a function of the first office device over the electronic data network by the controller;

converting the function into a communication protocol of the first office device, sending the user selection of the first office device function to the first office device using the communication protocol of the first office device;

receiving a response from the first office device to the first office device function; and

sending the first office device response to the user over the electronic data network;

monitoring the incoming communication for a user selection of a second office device by the controller;

receiving a user selection of a second office device over the electronic data network by the controller;

receiving a user selection of a function of the second office device over the electronic data network by the controller;

converting the function into a communication protocol of the second office device;

sending the user selection of the second office device function to the second office device using the communication protocol of the second office device;

receiving a response from the second office device to the second office device function; and

sending the second office device response to the user over the electronic data network.

12. The method of claim 11 wherein the step of accepting the incoming communication comprises accepting the incoming communication from the user over the Internet.

13. The method of claim 11 wherein the steps of receiving a user selection of a device comprises receiving the user selection of the device over the Internet.

14. The method of claim 11 wherein the steps of receiving a user selection of a function comprises receiving the user selection of the function over the Internet.

15. The method of claim 11 wherein the step of sending the response to the user comprises sending the response to the user over the Internet.