Method of processing vehicle damage claims
First Claim
1. A method of processing vehicle damage claims, comprising the steps of:
- reporting a vehicle damage claim to an insurance provider by a claimant;
delivering a damaged claimant vehicle to an insurer facility operate provider;
preparing a repair estimate at the insurer facility by a representative of the insurance provider;
selecting a repair facility, with the repair facility selected by the insurance provider without input from the claimant;
repairing the damaged claimant vehicle at the repair facility;
returning the repaired claimant vehicle to the insurer facility without input from the claimant; and
returning the repaired claimant vehicle to the claimant.
1 Assignment
0 Petitions
Accused Products
Abstract
The method begins with an insured operator or third party claimant reporting a vehicle damage claim to an insurance provider of the insured operator. The damaged vehicle is delivered to a facility operated by the insurance provider. The insured operator or third party claimant is provided with a rental car at the insurance provider'"'"'s facility. A repair estimate is prepared at the insurer'"'"'s facility by a representative of the insurance provider. A repair facility is then selected by the representative of the insurance provider. The vehicle is then picked up by the repair facility and repaired at the repair facility. The repaired vehicle is returned by the repair facility to the insurance provider'"'"'s facility. The repaired vehicle is returned to the insured operator or third party claimant at the insurance provider facility. The insured operator or third party claimant also returns the rental vehicle at the insurance provider facility at the same time the repaired vehicle is picked up.
92 Citations
32 Claims
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1. A method of processing vehicle damage claims, comprising the steps of:
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reporting a vehicle damage claim to an insurance provider by a claimant; delivering a damaged claimant vehicle to an insurer facility operate provider; preparing a repair estimate at the insurer facility by a representative of the insurance provider; selecting a repair facility, with the repair facility selected by the insurance provider without input from the claimant; repairing the damaged claimant vehicle at the repair facility; returning the repaired claimant vehicle to the insurer facility without input from the claimant; and returning the repaired claimant vehicle to the claimant. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. A method of processing vehicle damage claims, comprising the steps of:
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reporting a vehicle damage claim to an insurance provider by a claimant; delivering a damaged claimant vehicle to an insurer facility operate insurance provider; preparing a repair estimate at the insurer facility by a representative of the insurance provider; soliciting repair bids from repair facilities; selecting a repair facility, with the repair facility selected by the representative of the insurance provider at the insurer facility without input from the claimant; repairing the damaged claimant vehicle at the repair facility; returning the claimant vehicle to the insurer facility without input from the claimant; and returning the repaired claimant vehicle to the claimant. - View Dependent Claims (16, 17, 18, 19, 20, 21, 22, 23, 24, 25)
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26. A method of processing vehicle damage claims, comprising the steps of:
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reporting a vehicle damage claim to an insurance provider by a claimant; delivering a damaged claimant vehicle to an insurer facility; providing a rental vehicle to the claimant at the insurer facility; preparing a repair estimate at the insurer facility by a representative of the insurance provider; electronically posting images of the damaged claimant vehicle and description of vehicle repairs required and soliciting repair bids from repair facilities where the posting is performed by the insurance provider; selecting a repair facility, with the repair facility selected by the insurance provider without input from the claimant; repairing the damaged claimant vehicle at the repair facility; returning the repaired claimant vehicle to the insurer facility without input from the claimant; evaluating repair quality of the claimant vehicle at the insurer facility; and returning the repaired claimant vehicle to the claimant at the insurer facility. - View Dependent Claims (27, 28, 29, 30, 31)
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32. A method of processing vehicle damage claims, comprising the steps of:
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reporting a vehicle damage claim to a coordination entity by a customer; delivering a damaged customer vehicle to a coordination facility; providing a rental vehicle to the customer at the coordination facility; preparing a repair estimate at the coordination facility by the coordination entity; selecting a repair facility, with the repair facility selected by the coordination entity without input from the customer; repairing the damaged customer vehicle at the repair facility; returning the repaired customer vehicle to the coordination facility without input from the customer; returning the repaired customer vehicle to the customer at the coordination facility; and returning the rental vehicle by the customer at the customer at the coordination facility.
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Specification