Enhanced system management and user assistance through software monitoring

• US 7,325,741 B2
• Filed: 08/02/2004
• Issued: 02/05/2008
• Est. Priority Date: 07/18/2002
• Status: Active Grant

• Current Assignee: Intermec IP Corporation (Honeywell International Inc.)
• Original Assignee: Intermec IP Corporation (Honeywell International Inc.)
• Inventors: Dusio, Joseph M.
• Primary Examiner(s): Nguyen; Kimberly D.
• Application Number:
  US10/909,924
• Publication Number:
  US 20050194448A1
• Time in Patent Office: 1,282 Days
• Field of Search: 23547201-47203, 23546213-46215, 235/451, 235/375
• US Class Current: 235/472.01
• CPC Class Codes: H04L 43/0817 by checking functioning
• CPC Class Codes: H04L 67/14 Session management for real-time applications in data packet communications networks H04L65/1066

Abstract

A data utilization installation has various components such as a management computer, a mobile computer system, an access point, a printer, and application software. The management system collects status information from the components, and evaluates whether the components necessary for a particular user e.g. of the mobile computer system, to carry out a task, are ready for use. Status information is communicated to the user based on the evaluation by the management system. The management system of the utilization installation may be located remote from the other components of the installation, and communicate via the Internet or other wide area medium, or the management system may be located locally to the user, e.g. in a branch management station, or in one of the devices to be employed by the user, including the mobile computer system that at least in part may be worn or otherwise carried by the user. In one embodiment, each of the devices may carry an indicator such as a signal light, that is controlled by the management system to communicate to the user whether or not the needed data handling components are ready for use in carrying out the task of the user.

Claims

1. In a data utilization installation,

a data handling system comprising:

a first data handling device, and

a second data handling device for use by an individual user for carrying out a task which utilizes software associated with at least one of the first data handling device and the second data handling device; and

a management system coupled to the first and second data handling devices, for monitoring the software during use of the second data handling device by the individual user and making a determination of whether the software utilized for carrying out the task is ready for use to carry out the task;

said management system generating status information based on the determination of whether the software utilized for carrying out the task is ready for use to carry out the task, for delivery to the individual user of the second data handling device.

2. In a data utilization installation according to claim 1, said management system having a communication path to the user or to the second device, for delivery of status information to the user of the second data handling device.

3. In a data utilization installation according to claim 1, said management system being part of a network including a wireless communication link to the user or to the second device, for delivery of status information to the user of the second data handling device.

4. In a data utilization installation according to claim 1, said management system being part of a network including a wireless communication link to the user or to the second device, for delivery of status information to the user of the second data handling device, said management system receiving and utilizing information concerning resources required by the user to perform assigned tasks, and the status information delivered to the user taking account of whether or not such resources are available to the user.

5. In a data utilization installation according to claim 1, said first data handling device comprising an application server communicatively coupled to the second data handling device, the first data handling device being operable to receive information from the second data handling device and to execute the software to carry out the task by employing resources of at least one of the first data handling device, the second data handling device, and other equipment communicatively coupled to the first data handling device.

6. In a data utilization installation according to claim 5, said first data handling device and said second data handling device being communicatively coupled via at least one access point device.

7. In a data utilization installation according to claim 6, said second data handling device being a wireless handheld computer having a radio connection to the at least one access point device.

8. In a data utilization installation according to claim 5, said other equipment communicatively coupled to the first data handling device comprising at least one of a printer and a radio frequency (RF) tag programming system.

9. In a data utilization installation according to claim 5, said information from the second data handling device received by the first data handling device comprising bar code information acquired or entered at the second data handling device.

10. In a data utilization installation according to claim 1, said first data handling device comprising a port for receiving requests for status information.

11. In a data utilization installation,

an application server;

a computing device operable by a user for carrying Out a task utilizing software associated with at least one of the application server and the computing device; and

a system management computer communicatively coupled to the application server and the computing device, the system management computer being operable to execute a remote management application that assesses an operational condition of the software to determine whether the software is ready for use to perform the task to be carried out by the user;

wherein the remote management application develops status indication information for the user of the computing device to communicate to the user whether the task to be carried out with the computing device is currently able to be performed or not, based on the determination of whether the software is ready for use to perform the task.

12. In a data utilization installation according to claim 11, wherein the remote management application further determines whether required resources of the data installation are available to perform the task to be carried out by the user, and the status indication information developed by the remote management application to communicate to the user whether the task to be carried out with the computing device is currently able to be performed or not is also based on the determination of the availability of the required resources to perform the task.

13. In a data utilization installation according to claim 12, wherein an identification of the required resources for performing the task to be carried out by the user is provided to the remote management application by the software associated with at least one of the application server and the computing device.

14. In a data utilization installation according to claim 11, wherein the status indication information is utilized to control a system readiness light on the computing device.