Computer, internet and telecommunications based network

• US 7,327,723 B2
• Filed: 06/25/2004
• Issued: 02/05/2008
• Est. Priority Date: 03/03/1997
• Status: Expired due to Term

• Current Assignee: Parus Holdings, Inc.
• Original Assignee: Parus Holdings, Inc.
• Inventors: Kurganov, Alex
• Primary Examiner(s): Gelin; Jean
• Assistant Examiner(s): MEHRA, INDER P
• Application Number:
  US10/877,367
• Publication Number:
  US 20040258055A1
• Time in Patent Office: 1,320 Days
• Field of Search: 370/389, 370/401, 370/352, 370/493, 370/494, 370/495, 379/88.16, 379/88.17, 379/88.18, 379/88.01, 379/88.19, 379/88.23, 379/265.07, 379/406.03, 379/80, 379/88.26, 379/88.27, 379/88.02, 379/88.03, 379/88.04, 455/67.7, 455/79
• US Class Current: 370/352
• CPC Class Codes: G06F 16/20 of structured data, e.g. relational data
• CPC Class Codes: G06F 16/30 of unstructured textual data document management systems G06F16/93
• CPC Class Codes: G06F 3/167 Audio in a user interface, e.g. using voice commands for navigating, audio feedback
• CPC Class Codes: G10L 15/00 Speech recognition G10L17/00 takes precedence
• CPC Class Codes: G10L 17/22 Interactive procedures; Man-machine interfaces
• CPC Class Codes: G10L 21/00 Speech or voice signal processing techniques to produce another audible or non-audible signal, e.g. visual or tactile, in order to modify its quality or its intelligibility G10L19/00 takes precedence
• CPC Class Codes: G10L 25/48 specially adapted for particular use
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04L 61/4555 Directories for electronic mail or instant messaging
• CPC Class Codes: H04L 61/4557 Directories for hybrid networks, e.g. including telephone numbers
• CPC Class Codes: H04L 67/01 Protocols
• CPC Class Codes: H04L 69/08 Protocols for interworking; Protocol conversion
• CPC Class Codes: H04L 69/329 in the application layer [OSI layer 7]
• CPC Class Codes: H04L 9/40 Network security protocols
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 2203/4509 Unified messaging with single point of access to voicemail and other mail or messaging systems unified messaging in packet switching networks H04L51/56
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/436 : Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/51 : Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 3/515 : Night service systems
• CPC Class Codes: H04M 3/53 : Centralised arrangements for recording incoming messages , i.e. mailbox systems
• CPC Class Codes: H04M 3/56 : Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15
• CPC Class Codes: H04M 7/0003 : Interconnection between telephone networks and data networks
• CPC Class Codes: H04M 7/0033 : Notification or handling of incoming calls by a computer
• CPC Class Codes: H04M 7/12 : for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
• CPC Class Codes: H04W 4/12 : Messaging; Mailboxes; Announcements

Abstract

A method and apparatus for a computer and telecommunication network which can receive, send and manage information from or to a subscriber of the network, based on the subscriber'"'"'s configuration. The network is made up of at least one cluster containing voice servers which allow for telephony, speech recognition, text-to-speech and conferencing functions, and is accessible by the subscriber through standard telephone connections or through internet connections. The network also utilizes a database and file server allowing the subscriber to maintain and manage certain contact lists and administrative information. A web server is also connected to the cluster thereby allowing access to all functions through internet connections.

Claims

1. A voice-enabled system for managing communications transmitted through a network, said system capable of receiving natural voice commands from a user, said system comprising:

a computer;

at least one set of stored commands operatively associated with said computer, each said set including a plurality of stored commands each of said commands in said set corresponding to a single voice-enabled function for managing communications, each said command in said set being an alternative intuitive description of said single voice-enabled function;

a voice server operatively connected to said computer and to said network, said voice server configured to compare said natural voice commands to said plurality of stored commands;

a speaker-independent speech recognition device operatively connected to said voice server, said device configured to receive at least one natural voice command, said voice server being configured to compare said natural voice command to said plurality of stored commands to select said single voice-enabled function, and said computer being configured to execute said selected voice-enabled function corresponding to said natural voice command.

2. The system of claim 1 wherein said at least one natural voice command is selected from the group consisting of:

“

transfer to the operator,”

“

transfer to operator,”

“

dial an extension,”

“

dial extension,”

“

reach an extension,”

“

reach extension,”

“

reach my party,”

“

reach party,”

“

reach him,”

“

reach her,”

“

reach them,”

“

leave a message,”

“

leave message,”

“

open my mailbox,”

“

open mailbox,”

“

cancel ,”

“

listen to my messages,”

“

listen to messages,”

“

make a call,”

“

make a telephone call,”

“

make a phone call”

“

dial a telephone number,”

“

dial a phone number,”

“

transfer my calls,”

“

transfer my calls to my office,”

“

transfer my calls to my home,”

“

transfer my calls to my mobile,”

“

transfer my calls to my cell phone,”

“

transfer my calls to my cellular phone,”

“

transfer calls to my voice mail,”

“

transfer calls to my office,”

“

transfer my calls to my current number,”

“

transfer my calls,”

“

transfer calls,”

“

transfer calls to my office,”

“

transfer calls to my home,”

“

transfer calls to my mobile,”

“

transfer calls to my cell phone,”

“

transfer calls to my cellular phone,”

“

transfer calls to my voice mail,”

“

transfer calls to my current number,”

“

follow me,”

“

set message notification,”

“

notify me by email,”

“

notify me by pager number,”

“

notify me by pager,”

“

notify me by voice thru email,”

“

notify by email,”

“

notify by pager number,”

“

notify by pager,”

“

notify by voice thru email,”

“

turn notification off,”

“

repeat the message,”

“

repeat this message,”

“

repeat message,”

“

listen to the next message,”

“

listen to next message,”

“

the next message,”

“

next message,”

“

play caller id,”

“

what is the caller id,”

0 “

what is caller id,”

“

delete this message,”

“

delete the message,”

“

delete message,”

“

save this message,”

“

save the message,”

“

save message,”

“

return the call,”

“

forward this message,”

“

forward the message,”

“

forward message,”

“

create a contact,”

“

create contact,”

“

add a contact,”

“

add this contact,”

“

add contact,”

“

go to the subscriber menu,”

“

go to subscriber menu,”

“

re-record this message,”

“

re-record the message,”

“

re-record message,”

“

send this message,”

“

send the message,”

“

send message,”

“

call (insert contact name),”

“

call (insert contact name) at home,”

“

call (insert contact name) at office,”

“

call (insert contact name) at work,”

“

call home,”

“

call the office,”

“

call my office,”

“

call office,”

“

dial a number,”

“

dial number,”

“

use this recording,”

“

use the recording,”

“

use recording,”

“

listen to this recording,”

“

listen to the recording,”

“

listen to recording,”

“

re-record this name,”

“

re-record the name,”

“

re-record name,”

“

set up conference call,”

“

join the conference,” and

“

join conference.”

3. The system of claim 1 wherein said natural voice command is confirmed by said speech recognition device.

4. The system of claim 1 wherein the speech recognition device is operatively connected to an internet.

5. The system of claim 1 wherein the speech recognition device is operatively connected to the Internet.

6. The system of claim 1 wherein the speech recognition device is operatively connected to a telephony device.

7. The system of claim 1 wherein said speech recognition device is operatively connected to a file server.

8. The system of claim 1 wherein said speech recognition device is operatively connected to a database server.

9. The system of claim 1 wherein said speech recognition device is operatively connected to a web server.

10. The system of claim 1 wherein the network communication is selected from the group consisting of:

a telephone call, a conference call, a facsimile message, a voice mail message, an e-mail message, and a message containing data.

11. The system of claim 10 wherein the natural voice command instructs said computer to perform at least one voice-enabled function selected from the group consisting of:

opening a network communication, creating a network communication, modifying a network communication, playing a network communication, reading a network communication, sending a network communication, forwarding a network communication, saving a network communication, deleting a network communication, screening a network communication, converting a fax communication into an email, storing a network communication for future retrieval, storing a network communication for transmittal, creating a fax message from a computer-generated communication, and retrieving a communication.

12. The system of claim 11 further comprising:

a set of prompts audible to said user; and

a logic flow for transmitting prompts to said user in a pre-determined manner in response to said user accessing said system or said user providing a natural voice command.

13. The system of claim 12 wherein said logic flow provides for prompts depending on the response transmitted by the user to an earlier prompt.

14. The system of claim 11 wherein the speech recognition device analyzes phonemes of said natural voice command to request execution of said voice-enabled function.

15. The system of claim 11 wherein said system is capable of receiving DTMF signals, said system further comprising a touchtone functionality to permit the user to input commands using DTMF signals.

16. The system of claim 1 wherein said natural voice command instructs said computer to perform at least one of the voice-enabled functions selected from the group consisting of:

opening a network communication, creating a network communication, modifying a network communication, playing a network communication, reading a network communication, sending a network communication, forwarding a network communication, saving a network communication, deleting a network communication, screening a network communication, converting a fax communication into an email, storing a network communication for future retrieval, storing a network communication for transmittal, creating a fax message from a computer-generated communication, and retrieving a communication.

17. The system of claim 1 further comprising:

a set of prompts audible to said user, and

a logic flow for transmitting said prompts to said user in a pre-determined manner in response to said user accessing said system or said user providing a natural voice command.

18. The system of claim 17 wherein said logic flow provides for prompts depending on the response transmitted by the user to an earlier prompt.

19. The system of claim 1 wherein the speech recognition device analyzes phonemes of said natural voice command to request execution of said voice-enabled function.

20. The system of claim 1 wherein said system is capable of receiving DTMF signals, said system further comprising a touchtone functionality to permit the user to input commands using DTMF signals.

21. The system of claim 1 wherein said computer is configured to execute a single voice-enabled function based on receiving one of a plurality of different voice commands, said voice commands being synonyms of one another.

36. The system of claim 1 wherein said network communication is a future communication.

22. A method of managing communications transmitted through a computer-based telephony system, said system including a speaker-independent speech recognition device, the method comprising the steps of:

accessing said system;

transmitting a prompt from said computer-based telephony system to a user, said prompt designed to elicit a natural voice command from said user, said command being an intuitive description of a desired voice-enabled function for at least one system communication;

receiving a natural voice command from said user requesting execution of said at least one voice-enabled function;

comparing said natural voice command to at least one set of stored commands operatively associated with said computer, each said set including a plurality of stored commands each of said commands in said set corresponding to a single voice-enabled function for managing communications, each said command in said set being an alternative intuitive description of said single voice-enabled function;

selecting said single voice-enabled function corresponding to said natural voice command; and

executing said voice-enabled function requested by said user natural voice command.

23. The method of claim 22 wherein said computer-based telephony system is accessed though a telephone connection.

24. The method of claim 22 wherein the computer-based telephony system is accessed though an internet connection.

25. The method of claim 22 wherein said computer-based telephony system is accessed through the Internet.

26. The method of claim 22 wherein the voice-enabled functions are selected from the group consisting of:

a telephone call, a conference call, a facsimile message, a voice mail message, an email message, and a message containing data.

27. The method of claim 26 wherein the natural voice command instructs said computer to perform at least one of the voice-enabled functions selected from the group consisting of:

opening a network communication, creating a network communication, modifying a network communication, playing a network communication, reading a network communication, sending a network communication, forwarding a network communication, saving a network communication, deleting a network communication, screening a network communication, converting a fax communication into an email, storing a network communication for future retrieval, storing a network communication for transmittal, creating a fax message from a computer-generated communication, and retrieving a communication.

28. The method of claim 22 wherein the natural voice command instructs said computer to perform at least one of the voice-enabled functions selected from the group consisting of:

opening a network communication, creating a network communication, modifying a network communication, playing a network communication, reading a network communication, sending a network communication, forwarding a network communication, saving a network communication, deleting a network communication, screening a network communication, converting a fax communication into an email, storing a network communication for future retrieval, storing a network communication for transmittal, creating a fax message from a computer-generated communication, and retrieving a communication.

29. The method of claim 22 wherein the computer-based telephony system analyzes phonemes of said natural voice commands to request execution of said voice-enabled function.

30. The method of claim 22 wherein said computer executes a single voice-enabled function based on receiving one of a plurality of different voice commands, said voice commands being synonyms of one another.

31. The method of claim 22 wherein said voice command comprises said voice-enabled function and a tag, said tag associated with contact information stored in a database, said database associated with said computer.

32. The method of claim 31 wherein said contact information comprises a name of an individual or an entity.

33. The method of claim 31 wherein said contact information comprises a name of an individual or an entity and a location for said individual or said entity.

34. A voice-enabled system for managing communications transmitted through a network, said system capable of receiving natural voice commands from a user, said system comprising:

a computer;

a telephony device;

at least one set of stored commands operatively associated with said computer, each said set including a plurality of stored commands each of said commands in said set corresponding to a single voice-enabled function for managing communications, each said command in said set being an alternative intuitive description of said single voice-enabled function;

a voice server operatively connected to said computer and to said network, said voice server configured to compare said natural voice commands to said plurality of stored commands;

a speaker-independent speech recognition device operatively connected to said voice server and to said telephony device, and said network, said speech recognition device configured to receive at least one natural voice command, said natural voice command being an intuitive description of at least one of the following commands which manages at least one network communication, “

transfer to the operator,”

“

transfer to operator,”

“

dial an extension,”

“

dial extension,”

“

reach an extension,”

“

reach extension,”

“

reach my party,”

“

reach party,”

“

reach him,”

“

reach her,”

“

reach them,”

“

leave a message,”

“

leave message,”

“

open my mailbox,”

“

open mailbox,”

“

cancel,”

“

listen to my messages,”

“

listen to messages,”

“

make a call,”

“

make a telephone call,”

“

make a phone call”

“

dial a telephone number,”

“

dial a phone number,”

“

transfer my calls,”

“

transfer my calls to my office,”

“

transfer my calls to my home,”

“

transfer my calls to my mobile,”

“

transfer my calls to my cell phone,”

“

transfer my calls to my cellular phone,”

“

transfer calls to my voice mail,”

“

transfer calls to my office,”

“

transfer my calls to my current number,”

“

transfer my calls,”

“

transfer calls,”

“

transfer calls to my office,”

“

transfer calls to my home,”

“

transfer calls to my mobile,”

“

transfer calls to my cell phone,”

“

transfer calls to my cellular phone,”

“

transfer calls to my voice mail,”

“

transfer calls to my current number,”

“

follow me,”

“

set message notification,”

“

notify me by email,”

“

notify me by pager number,”

“

notify me by pager,”

“

notify me by voice thru email,”

“

notify by email,”

“

notify by pager number,”

“

notify by pager,”

“

notify by voice thru email,”

“

turn notification off,”

“

repeat the message,”

“

repeat this message,”

“

repeat message,”

“

listen to the next message,”

“

listen to next message,”

“

the next message,”

“

next message,”

“

play caller id,”

“

what is the caller id,”

“

what is caller id,”

“

delete this message,”

“

delete the message,”

“

delete message,”

“

save this message,”

“

save the message,”

“

save message,”

“

return the call,”

“

forward this message,”

“

forward the message,”

“

forward message,”

“

create a contact,”

“

create contact,”

“

add a contact,”

“

add this contact,”

“

add contact,”

“

go to the subscriber menu,”

“

go to subscriber menu,”

“

re-record this message,”

“

re-record the message,”

“

re-record message,”

“

send this message,”

“

send the message,”

“

send message,”

“

call (insert contact name),”

“

call (insert contact name) at home,”

“

call (insert contact name) at office,”

“

call (insert contact name) at work,”

“

call home,”

“

call the office,”

“

call my office,”

“

call office,”

“

dial a number,”

“

dial number,”

“

use this recording,”

“

use the recording,”

“

use recording,”

“

listen to this recording,”

“

listen to the recording,”

“

listen to recording,”

“

re-record this name,”

“

re-record the name,”

“

re-record name,”

“

set up conference call,”

“

join the conference,” and

“

join conference,”

said voice server being configured to compare said natural voice command to said plurality of stored commands to select said single voice-enabled function, and said computer being configured to execute said selected voice-enabled function corresponding to said natural voice command.

35. The system of claim 34 wherein said telephony device is a wireless device.

37. The system of claim 34 wherein said network communication is a future communication.

38. The system of claim 34 wherein said computer is configured to execute a single voice-enabled function based on receiving one of a plurality of different voice commands, said voice commands being synonyms of one another.

39. The system of claim 34 wherein said voice command comprises said voice-enabled function and a tag, said tag associated with contact information stored in a database, said database associated with said computer.

40. The system of claim 39 wherein said contact information comprises a name of an individual or an entity.

41. The system of claim 39 wherein said contact information comprises a name of an individual or an entity and a location for said individual or said entity.

42. A voice-enabled system for managing communications transmitted through a network, said system capable of receiving natural voice commands from a user, said system comprising:

a computer;

at least one set of stored commands operatively associated with said computer, each said set including a plurality of stored commands each of said commands in said set corresponding to a single voice-enabled function for managing communications, each said command in said set being an alternative intuitive description of said single voice-enabled function;

a voice server operatively connect to said computer and to said network, said voice server configured to compare said natural voice commands to said plurality of stored commands;

a speaker-independent speech recognition device operatively connected to said voice server, said device configured to receive at least one natural voice command, said voice command comprising said voice-enabled function and a tag, said tag associated with contact information stored in a database, said database associated with said computer, said voice server being configured to compare said natural voice command to said plurality of stored commands to select said single voice-enabled function, and said computer being configured to execute said selected voice-enabled function corresponding to said natural voice command.

43. The system of claim 42 wherein said contact information comprises a name of an individual or an entity.

44. The system of claim 42 wherein said contact information comprises a name of an individual or an entity and a location for said individual or said entity.