Information storage system

• US 7,328,005 B2
• Filed: 11/05/2002
• Issued: 02/05/2008
• Est. Priority Date: 11/05/2001
• Status: Expired due to Term

• Current Assignee: Amazon Technologies, Inc. (Amazon.com, Inc.)
• Original Assignee: Koninklijke KPN NV
• Inventors: Aasman, Jannes, Kardol, Johannes Jan, Kalberg, Robertus Johannes Nicolaas
• Primary Examiner(s): Gauthier; Gerald
• Application Number:
  US10/288,226
• Publication Number:
  US 20030092430A1
• Time in Patent Office: 1,918 Days
• Field of Search: 707/10, 707/104.1, 707/202, 707/201, 455/412.1, 455/414.1, 379/88.17, 379/242, 379/265.09, 370/335, 709/203
• US Class Current: 455/414.4
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: Y10S 707/99953 Recoverability

Abstract

Method and customer information system with a processor and memory, from which information is retrievable, whereby such system:

• • can communicate with several remote data sources;
  • can import from those several data sources several data streams, which may have a different data format in each instance;
  • can convert the several data streams to unified data streams with a unified data format;
  • can store the unified data streams in the memory;
  • can import updated data at predetermined times from the associated external data source.

Claims

1. Information storage system for providing information to customers, the system comprising:

a central database for storing information;

at least one user interface via which information can be read out from the central database;

a data entry interface having a plurality of import interfaces suitable for receiving information, each of said import interfaces receiving information from an associated one of a plurality of external data sources and in a different data format, converting the information so received from all of said plurality of data sources to corresponding unified data streams having a unified data format, and storing the unified data streams in the central database; and

wherein each one of the import interfaces periodically imports updated information from one of the external data sources associated with said one import interface.

2. Information storage system according to claim 1 wherein the user interface comprises an operator processor and entry devices, through which an operator can retrieve information stored in the central database in response to a query from a customer, and a monitor to display retrieved information.

3. Information storage system according to claim 1 wherein the unified data format uses ASCII files.

4. Information storage system according to claim 3, wherein the ASCII files contain predefined fields that are separated by tab characters.

5. Information storage system according to claim 1 wherein each of said import interfaces is suitable for receiving information from an associated and predetermined one of the external data sources.

6. Information storage system according to claim 1 wherein the information storage system further comprises a personal database that contains personalized information about customers.

7. Information storage system according to claim 6, wherein the system is capable of automatically recognizing an identity of a telecommunications station of a given customer and, upon recognition, reading out the personalized information of said given customer from the personal database.

8. Information storage system according to claim 1 further comprising a further interface situated between the central database and the user interface, to which one of the following interfaces is connected:

a WAP interface, an SMS interface, a Web interface and a fax interface, via which access can also be obtained to the central database.

9. Information storage system according to claim 1 further comprising a telephony server, which is provided with a telephony server memory, wherein audio data received from one of the external sources are stored in the telephony server memory.

10. Information storage system according to claim 1 wherein the information is periodically updated from all of said external data sources in such a manner that at any one time only one of the import interfaces can import updated information from the external data sources.

11. Information storage system for providing information to customers, the system comprising:

a central database for storing information;

an operator processor through which an operator can retrieve information stored in the central database;

at least one user interface via which information can be read out from the central database;

a data entry interface suitable for receiving information, which can have a different data format in each instance, from associated ones of a plurality of external data sources, converting the information so received from all of said external data sources to unified data streams having a unified data format, and storing the unified data streams in the central database; and

an online services interface for establishing a communications line between the operator processor and online telecommunications services.

12. Method for providing information to customers through an information storage system, wherein the information storage system comprises a central database for storing information and at least one user interface, via which information can be read out from the central database, the method comprising the steps of:

receiving information, which may have a different data format in each instance and through a plurality of import interfaces, from associated ones of a plurality of external data sources;

converting the information so received from all of said external data sources to unified data streams with a unified data format;

storing the unified data streams in the central database;

periodically importing updated information from the associated external data source.

13. Method according to claim 12 wherein the user interface comprises an operator processor, and the method further comprises retrieving the stored unified data streams via the operator processor in response to a query from a customer.

14. Method according to claim 12 wherein the information storage system further comprises a personal database, and the method further comprises the steps of:

automatically recognizing an identity of a telecommunications station of a customer; and

upon recognition, reading out personalized information of that customer from the personal database.

15. Method according to claim 12 wherein the method further comprises a step of recording a number of times up dated information is successfully imported.

16. Method according to claim 12 wherein the method further comprises a step of checking, through a time routine, a need for the importing of updated data.

17. Method according to claim 12 wherein the information is periodically updated in such a manner that at any one time only one of the import interfaces can import updated information from an associated one of the external data sources.

18. Method for providing information to customers through an information storage system, wherein the information storage system comprises a central database for storing information, an operator processor through which an operator can retrieve information stored in the central database, and at least one user interface via which information can be read out from the central database, the method comprising the steps of:

receiving information, which may have a different data format in each instance, from associated ones of a plurality of external data sources;

converting the information so received from all of said external data sources to unified data streams with a unified data format;

storing the unified data streams in the central database; and

establishing a communications line between the operator processor and online telecommunications services for receiving online information.

19. Method for providing information to customers through an information storage system, the information storage system having a central database for storing information and at least one user interface having an operator processor, via which information can be read out from the central database, the method comprising the steps of:

receiving information, which may have a different data format in each instance, from associated ones of a plurality of external data sources;

converting the information so received from all of said external data sources to unified data streams with a unified data format;

storing the unified data streams in the central database; and

establishing a communications line between the operator processor and online telecommunications services for receiving online information.

20. Method according to claim 19 wherein the method further comprises the step of obtaining a query from a customer by an operator via said operator processor and said communications line.

21. Method according to claim 19 wherein said online telecommunications services comprises fax, SMS, email sending service or email reading service.