Apparatus and method for phonetically screening predetermined character strings

• US 7,337,117 B2
• Filed: 09/21/2004
• Issued: 02/26/2008
• Est. Priority Date: 12/20/2000
• Status: Expired due to Term

• Current Assignee: Interactions, LLC
• Original Assignee: At&T Delaware Intellectual Property, Inc. (AT&T, Inc.)
• Inventors: Simpson, Anita Hogans
• Primary Examiner(s): OPSASNICK, MICHAEL N
• Application Number:
  US10/946,259
• Publication Number:
  US 20050038656A1
• Time in Patent Office: 1,253 Days
• Field of Search: 704/254, 704/260, 704/269
• US Class Current: 704/254
• CPC Class Codes: G10L 13/00 Speech synthesis; Text to speech systems
• CPC Class Codes: H04M 2201/39 using speech synthesis speech synthesis per se G10L13/00
• CPC Class Codes: H04M 2203/306 Prerecordings to be used during a voice call
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04Q 2213/13378 Speech recognition, speech analysis
• CPC Class Codes: H04Q 3/0029 Provisions for intelligent networking

Abstract

An apparatus for phonetically screening predetermined character strings. The apparatus includes a text-to-speech module, and a phonetic screening module in communication with the text-to-speech module. The phonetic screening module is for replacing a first character string with a second character string based on a phonetic enunciation by the text-to-speech module of the first character string.

Claims

1. An apparatus for phonetically screening predetermined character strings, comprising:

a text-to-speech module; and

a phonetic screening module in communication with the text-to-speech module, wherein the phonetic screening module is configured to replace a first character string associated with a phonetically inappropriate enunciation with a second character string associated with a phonetically appropriate enunciation, prior to phonetic enunciation by the text-to-speech module.

2. The apparatus of claim 1, wherein the phonetic screening module is configured to compare the first character string with a plurality of predetermined character strings, and to replace the first character string with the second character string when the first character string matches one of the plurality of predetermined character strings.

3. The apparatus of claim 1, wherein the second character string has a length selected from the group consisting of zero characters, one character, and a plurality of characters.

4. The apparatus of claim 1, wherein the text-to-speech module is configured to convert the second character to speech output.

5. The apparatus of claim 1, wherein the apparatus comprises part of a network for providing a telecommunications service with phonetic screening to a telecommunications user, the network including:

a switch in communication with a telecommunications device associated with the telecommunications user for detecting a trigger specific to the telecommunications service in response to a communication from one of the telecommunications user and a calling party,

wherein the apparatus is in communication with the switch and is configured to receive from the switch a message including the first character string identifying the calling party, and to replace the first character string with the second character string when the character string matches one of a set of phonetically predetermined character strings, and to convert the substitute character string to speech output for transmission to the telecommunications user via the switch.

6. The apparatus of claim 5, wherein the switch is further configured to send a query message to a service control point of the network in response to detecting the trigger, and the service control point is configured to return a message to the switch including the first character string.

7. A computer readable medium storing computer executable instructions for phonetically screening predetermined character strings, the instructions causing a computer to perform:

receiving a first character string associated with a call, the first character string having a phonetically inappropriate enunciation;

replacing the first character string having a phonetically inappropriate enunciation with a second character string having a phonetically appropriate enunciation; and

phonetically enunciating the second character string.

8. The one or more computer-readable media of claim 7, further comprising instructions for comparing the first character string with a plurality of predetermined character strings, and replacing the first character string with the second character string when the first character string matches one of the plurality of predetermined character strings.

9. The one or more computer-readable media of claim 7, wherein the second character string has a length selected from the group consisting of zero characters, one character, and a plurality of characters.

10. The one or more computer-readable media of claim 7, wherein phonetically enunciating the second character string is performed by a text-to-speech module.

11. The one or more computer-readable media of claim 7, further comprising instructions for playing a message with available options for routing the call with which the first character string was associated.

12. The one or more computer-readable media of claim 11, further comprising instructions for routing the call based on a user'"'"'s response to the available options.

13. The one or more computer-readable media of claim 11, further comprising instructions for:

comparing the first character string with a plurality of predetermined character strings, and replacing the first character string with the second character string when the first character string matches one of the plurality of predetermined character strings;

playing a message with available options for routing the call with which the first character string was associated; and

routing the call based on a user'"'"'s response to the available options,

wherein the second character string has a length selected from the group consisting of zero characters, one character, and a plurality of characters, and

wherein phonetically enunciating the second character string is performed by a text-to-speech module.

14. A method of phonetically screening predetermined character strings, the method comprising:

receiving a first character string associated with a call, the first character string having a phonetically inappropriate enunciation;

replacing the first character string having a phonetically inappropriate enunciation with a second character string having a phonetically appropriate enunciation; and

phonetically enunciating the second character string.

15. The method of claim 14, further comprising comparing the first character string with a plurality of predetermined character strings, and replacing the first character string with the second character string when the first character string matches one of the plurality of predetermined character strings.

16. The method of claim 14, wherein the second character string has a length selected from the group consisting of zero characters, one character, and a plurality of characters.

17. The method of claim 14, wherein phonetically enunciating the second character string is performed by a text-to-speech module.

18. The method of claim 14, further comprising:

comparing the first character string with a plurality of predetermined character strings, and replacing the first character string with the second character string when the first character string matches one of the plurality of predetermined character strings;

playing a message with available options for routing the call with which the first character string was associated; and

routing the call based on a user'"'"'s response to the available options,

wherein the second character string has a length selected from the group consisting of zero characters, one character, and a plurality of characters, and

wherein phonetically enunciating the second character string is performed by a text-to-speech module.

19. The method of claim 14, further comprising playing a message with available options for routing the call with which the first character string was associated.

20. The method of claim 19, further comprising routing the call based on a user'"'"'s response to the available options.

21. An apparatus comprising:

a processor; and

memory executable on the processor, the memory comprising computer-readable instructions for causing a processor to perform;

receiving a first character string associated with a call, the first character string having a phonetically inappropriate enunciation;

replacing the first character string having a phonetically inappropriate enunciation with a second character string having a phonetically appropriate enunciation; and

phonetically enunciating the second character string.