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Methods for routing items for communications based on a measure of criticality

  • US 7,337,181 B2
  • Filed: 07/15/2003
  • Issued: 02/26/2008
  • Est. Priority Date: 07/30/1999
  • Status: Expired due to Fees
First Claim
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1. A computer-implemented method utilizing a probabilistic-based classifier trained with predefined data sets that are indicative of item priority levels, comprising:

  • implicitly training the probabilistic-based classifier to infer a priority level of a received item based in part on at least one of current or historical information of at least a focus of attention of a user that are indicative of item priority levels, the focus of attention comprising at least one of keyboard activity or mouse activity, or a combination thereof, associated with the user;

    determining a priority level of the received item utilizing the probabilistic-based classifier, the priority being representative of at least an urgency of the received item relative to the intended recipient, the priority comprises a measure of a rate of cost accrued with delayed review of the received item; and

    utilizing the priority level to facilitate electronic communication.

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