Customer extranet portal

• US 7,337,183 B2
• Filed: 11/19/2002
• Issued: 02/26/2008
• Est. Priority Date: 11/19/2002
• Status: Active Grant

• Current Assignee: Siemens Energy Incorporated (Siemens AG)
• Original Assignee: Siemens Power Generation, Inc.
• Inventors: Near, Lee A.
• Primary Examiner(s): FLEURANTIN, JEAN B
• Application Number:
  US10/299,298
• Publication Number:
  US 20040111325A1
• Time in Patent Office: 1,925 Days
• Field of Search: 707 1- 10, 707100-1041, 707200-206, 376/260, 700/291, 700/22, 700/274, 700/275, 700/286, 700/287, 700/295, 703/18, 706/20, 702/179, 702/180, 702/181, 702/182, 702/183, 702/184
• US Class Current: 707/802
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: Y02P 90/80 Management or planning
• CPC Class Codes: Y04S 10/50 Systems or methods supporting the power network operation or management, involving a certain degree of interaction with the load-side end user applications
• CPC Class Codes: Y04S 50/14 Marketing, i.e. market research and analysis, surveying, promotions, advertising, buyer profiling, customer management or rewards
• CPC Class Codes: Y10S 707/99943 Generating database or data structure, e.g. via user interface
• CPC Class Codes: Y10S 707/99944 Object-oriented database structure
• CPC Class Codes: Y10S 707/99945 Object-oriented database structure processing

Abstract

According to one embodiment of the invention, a computerized method of providing information to a customer in the power industry includes automatically receiving data representing a plurality of characteristics of a power plant device associated with a power plant of the customer based on monitoring of the power plant device, in which the data is received at a location remote from the power plant, processing the data, generating one or more outputs representative of the processed data, displaying, by a web page of a website, at least one of the outputs in response to a request by the customer, and displaying, by the web page, diagnostic information related to the displayed output.

Claims

1. A computerized method of providing information to a customer in the power industry, comprising:

automatically receiving, for each of a plurality of independent customers, data representing a plurality of characteristics of a power plant device associated with a power plant of a respective independent customer based on monitoring of the power plant device, the data received at a location remote from the power plant;

wherein the data is automatically generated by one or more data collection devices monitoring the plurality of characteristics of the power plant device and is automatically sent to the remote location for use in diagnosing an operating condition of the power plant device;

processing the data;

generating one or more outputs representative of the processed data;

displaying, by a web page of a website, at least one of the outputs in response to a request by one of the plurality of independent customers;

displaying, by the web page, diagnostic information related to the displayed output;

further comprising;

displaying a home page of the website;

displaying a plurality of links on the homepage, wherein displaying a plurality of links on the homepage comprises;

displaying an outage plans link comprising scheduled maintenance activities to be performed during the outage;

displaying, in response to a selection of the outage plans link by the one independent customer, an outage plan for a respective power plant device as a link on a outage plans web page;

displaying the outage plan in response to a request by the one independent customer;

wherein the power plant device is of a certain type; and

wherein displaying diagnostic information related to the displayed output comprises displaying averaged information related to power plant devices of the certain type that are possessed by some of the other independent customers.

2. The computerized method of claim 1, further comprising:

storing a permission for each independent customer, the permission having a user identification and a password associated with each independent customer;

prompting a respective independent customer, in response to a request by the respective independent customer to access the website, for the user identification and the password;

receiving the user identification and the password; and

validating the user identification and the password via the permission.

3. The computerized method of claim 1, wherein displaying a plurality of links on the homepage comprises:

displaying a site statistics link;

displaying, in response to a selection of the site statistics link by the one independent customer, a plurality of outputs as links on a site statistics web page; and

displaying one of the outputs in response to the request by the one independent customer.

4. The computerized method of claim 1, wherein displaying a plurality of links on the homepage comprises:

displaying a news groups link; and

facilitating, in response to a selection of the news groups link by a respective customer, communication between the respective customer and an entity selected from the group consisting of a host of the website and another respective customer.

5. The computerized method of claim 1, wherein the one or more outputs are selected from the group consisting of a chart, a graph, a list, and a table, and wherein the one or more outputs are indicative of an operation of the power plant device.

6. The computerized method of claim 1, wherein displaying diagnostic information related to the displayed output comprises displaying historical information related to the power plant device.

7. A computerized method of providing information to a customer in the power industry, comprising:

automatically receiving data representing a plurality of characteristics of a power plant device associated with a power plant of the customer based on monitoring of the power plant device, the data received at a location remote from the power plant, wherein the data is automatically generated by one or more data collection devices monitoring a plurality of characteristics of the power plant device and is automatically sent to the remote location for use in diagnosing an operating condition of the power plant device;

processing the data;

generating one or more outputs representative of the processed data;

displaying, by a web page of a website, at least one of the outputs in response to a request by the customer;

displaying, by the web page, diagnostic information related to the displayed output;

wherein the power plant device is of a certain type,

wherein displaying diagnostic information related to the displayed output comprises displaying averaged information related to power plant devices of the certain type that are possessed by other customers;

displaying a home page of the website;

displaying an outage plans link on the homepage comprising scheduled maintenance activities to be performed during the outage;

displaying, in response to a selection of the outage plans link by the customer, an outage plan for a respective power plant device as a link on a outage plans web page; and

displaying the outage plan in response to a request by the customer.

8. The computerized method of claim 7, further comprising:

storing a permission for the customer, the permission having a user identification and a password for the customer;

prompting the customer, in response to a request by the customer to access the website, for the user identification and the password;

receiving the user identification and the password; and

validating the user identification and the password via the permission.

9. The computerized method of claim 7, further comprising:

displaying a site statistics link on the home page;

displaying, in response to a selection of the site statistics link by the customer, a plurality of outputs as links on a site statistics web page; and

displaying one of the outputs in response to the request by the customer.

10. The computerized method of claim 7, further comprising:

displaying a library link on the home page;

displaying, in response to a selection of the library link by the customer, a plurality of electronic files representing technical information related to the power plant devices that the customer possesses as a link on a library web page; and

displaying one of the electronic files in response to a request by the customer.

11. The computerized method of claim 7, further comprising:

displaying a news groups link on the home page; and

facilitating, in response to a selection of the news groups link by the customer, communication between the customer and an entity selected from the group consisting of a host of the website and another customer.

12. The computerized method of claim 7, further comprising:

displaying an online seminars link on the home page; and

broadcasting, in response to a selection of the online seminars link by the customer, a seminar related to the power plant industry.

13. The computerized method of claim 7, further comprising:

displaying a quick meeting link on the home page; and

facilitating, in response to a selection of the quick meeting link by the customer videoconferencing with the customer.

14. The computerized method of claim 7, further comprising displaying advertising on at least one web page of the website, the advertising customized for the customer.

15. The computerized method of claim 7, wherein the power plant device is selected from the group consisting of a turbine, a compressor, a generator, a boiler, a pump, a valve, and a bearing.

16. The computerized method of claim 7, wherein one of the plurality of characteristics is selected from the group consisting of pressure, temperature, time, position, speed, quality, vibration, and current output.

17. The computerized method of claim 7, wherein the automatically receiving step comprises automatically receiving over a communications network data representing a plurality of characteristics of a power plant device of the customer based on automatic sensing of the characteristics.

18. The computerized method of claim 7, wherein the automatically receiving step comprises:

receiving data representing a plurality of characteristics of a power plant device of the customer; and

entering the data in a computer.

19. The computerized method of claim 7, wherein the one or more outputs are selected from the group consisting of a chart, a graph, a list, and a table, and wherein the one or more outputs are indicative of an operation of the power plant device.

20. The computerized method of claim 7, wherein displaying diagnostic information related to the displayed output comprises displaying historical information related to the power plant device.